Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JD

jesus D.

Automotive, 1-10 employees

Less than 6 months

5.0
May 2025

Packed with great features

Pros

this tool stands out because it bundles a full range of accounting features without breaking the bank. Even on the free Starter tier I get core functionality like creating invoices, monitoring expenses and pulling financial reports which works really well for my small business.

Cons

My main complaint is that the premium tools are locked behind paid plans and those subscription fees can feel expensive for micro-businesses or new startups trying to keep overhead low.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AC

Amanda C.

Non-Profit Organization Management, 1-10 employees

More than a year

4.0
May 2025

Great for beginners

Pros

As a small-business user just getting started, I find the platform very easy to use especially for beginners and smaller companies and the pricing is outstanding.

Cons

I do like the low cost and simple design but in my experience the simplicity means it misses a number of features that would be useful for business owners at various stages.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

JC

Jamie C.

Wholesale, 1-10 employees

More than a year

5.0
April 2025

Affordable and packed with value

Pros

I love how Wave delivers all the basic accounting tools while being extremely easy to use and budget-friendly. The service provides invoicing, expense tracking and financial reports without charge, plus reasonably priced paid options for payroll and extra capabilities. Also the interface is simple to use and appreciate automation like transaction syncing and receipt scanning.

Cons

Although I like the free version, I have notice it does not let me create purchase orders which might hinder businesses that require that specific operational capability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AR

Austin R.

Alternative Medicine, 1-10 employees

Less than 6 months

1.0
April 2025

Misleading and not worth it

Pros

Honestly I think this company is awful. Like they advertise compatibility with RBC and lead you to believe it works but in practice it doesn't. I ended up paying for the service and they refused to give me a refund when it failed me.

Cons

If I am being honest I feel misled by their claims that the software works with every bank. As they told me it would but it clearly doesn't so people are being deceived.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

AJ

Amanda J.

Marketing and Advertising, 1-10 employees

More than a year

3.0
April 2025

Easy to use but support slipped

Pros

Using it for five years now and I must say it is really easy to get the hang of and helps me handle payroll, send out invoices and keep an eye on my expenses.

Cons

Lately I have run into problems with them not processing tax payments promptly and I have noticed their customer support has declined considerably compared to how it used to be.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

6

EM

Eric M.

Financial Services, 1-10 employees

More than a year

5.0
April 2025

Great value for accounting

Pros

Well their pricing was far more affordable compared with something like QuickBooks for my needs.

Cons

it took quite a while for them to fully configure and sync every bank connection. Like my Amex checking account alone took several months to compile correctly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

YD

Yasmin D.

Apparel & Fashion, 1-10 employees

Free Trial

4.0
April 2025

Suits well to my needs

Pros

One thing I love is how easy it is to handle accounting with this and how well it suits small businesses.

Cons

there wasn't anything about it that I disliked.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LB

LaSheena B.

Research, 1-10 employees

Less than 6 months

5.0
April 2025

Fast, simple, professional invoices

Pros

Wave invoicing system is simply amazing. I wanted something fast, simple and professional and this tool delivered. Plus it is feature-rich and easy to navigate. My invoices also look great and I genuinely feel fortunate to have discovered it for my billing needs.

Cons

At the moment I cannot find any drawbacks to using it as it does exactly what I expected an invoicing app/system to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HC

Henry C.

Marketing and Advertising, 1-10 employees

More than a year

1.0
April 2025

Frustrating delays and no real support

Pros

The interface is very easy to use which I like. And whenever the instant transfer feature is available and functioning, I also find it helpful.

Cons

My payments can take over a week to clear, then sit in limbo for another week with no way to transfer them instantly. When I need money quicklylike many freelancers do it makes it harder. And when problems come up, there is no real support. The AI chatbot does not help and there is no phone or direct support line even for paying customers. If I have an urgent issue, it can take three days or more to get a response. The login process has also become annoying and feels like it's designed for big companies, not solo users like me. I mean it used to be the go-to for small businesses but useful features are disappearing as they focus more on larger clients. At this point, I'd suggest looking for other options.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

4

JC

Jamie C.

Wholesale, 1-10 employees

More than a year

5.0
April 2025

Affordable and packed with value

Pros

I love how Wave delivers all the basic accounting tools while being extremely easy to use and budget-friendly. The service provides invoicing, expense tracking and financial reports without charge, plus reasonably priced paid options for payroll and extra capabilities. Also the interface is simple to use and appreciate automation like transaction syncing and receipt scanning.

Cons

Although I like the free version, I have notice it does not let me create purchase orders which might hinder businesses that require that specific operational capability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AR

Austin R.

Alternative Medicine, 1-10 employees

Less than 6 months

1.0
April 2025

Misleading and not worth it

Pros

Honestly I think this company is awful. Like they advertise compatibility with RBC and lead you to believe it works but in practice it doesn't. I ended up paying for the service and they refused to give me a refund when it failed me.

Cons

If I am being honest I feel misled by their claims that the software works with every bank. As they told me it would but it clearly doesn't so people are being deceived.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

AJ

Amanda J.

Marketing and Advertising, 1-10 employees

More than a year

3.0
April 2025

Easy to use but support slipped

Pros

Using it for five years now and I must say it is really easy to get the hang of and helps me handle payroll, send out invoices and keep an eye on my expenses.

Cons

Lately I have run into problems with them not processing tax payments promptly and I have noticed their customer support has declined considerably compared to how it used to be.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

6

EM

Eric M.

Financial Services, 1-10 employees

More than a year

5.0
April 2025

Great value for accounting

Pros

Well their pricing was far more affordable compared with something like QuickBooks for my needs.

Cons

it took quite a while for them to fully configure and sync every bank connection. Like my Amex checking account alone took several months to compile correctly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

YD

Yasmin D.

Apparel & Fashion, 1-10 employees

Free Trial

4.0
April 2025

Suits well to my needs

Pros

One thing I love is how easy it is to handle accounting with this and how well it suits small businesses.

Cons

there wasn't anything about it that I disliked.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LB

LaSheena B.

Research, 1-10 employees

Less than 6 months

5.0
April 2025

Fast, simple, professional invoices

Pros

Wave invoicing system is simply amazing. I wanted something fast, simple and professional and this tool delivered. Plus it is feature-rich and easy to navigate. My invoices also look great and I genuinely feel fortunate to have discovered it for my billing needs.

Cons

At the moment I cannot find any drawbacks to using it as it does exactly what I expected an invoicing app/system to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HC

Henry C.

Marketing and Advertising, 1-10 employees

More than a year

1.0
April 2025

Frustrating delays and no real support

Pros

The interface is very easy to use which I like. And whenever the instant transfer feature is available and functioning, I also find it helpful.

Cons

My payments can take over a week to clear, then sit in limbo for another week with no way to transfer them instantly. When I need money quicklylike many freelancers do it makes it harder. And when problems come up, there is no real support. The AI chatbot does not help and there is no phone or direct support line even for paying customers. If I have an urgent issue, it can take three days or more to get a response. The login process has also become annoying and feels like it's designed for big companies, not solo users like me. I mean it used to be the go-to for small businesses but useful features are disappearing as they focus more on larger clients. At this point, I'd suggest looking for other options.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

4

AM

Ashley M.

Events Services, 1-10 employees

More than a year

5.0
March 2025

Easy invoicing, simple payments

Pros

Wave is really easy to use for invoicing. I also like that I can edit or update invoices whenever necessary without hassle. Collecting payments from clients is simple too and it accepts all major credit cards.

Cons

Honestly everything else worked well for me bt the only change I'd make would be to revert to the old layout where copying a share link was much more easy. Now I have to dig through two menus just to grab the link which feels unnecessary and slows me down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

JH

Junaid H.

Furniture, 1-10 employees

Less than 6 months

5.0
March 2025

Great for invoicing and payments

Pros

For me it handles job scheduling, invoicing and payments pretty nicely. it also tracks expenses.

Cons

It doesn't integrate with other apps for automating workflows and its job time-tracking isn't very good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JM

Jenna M.

Construction, 11-50 employees

More than a year

4.0
March 2025

Easy invoicing at great value

Pros

Wave is very easy to use and budget-friendly and it simplifies creating invoices.

Cons

Personally, I wish it offered more settings and customization choices.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

BC

Ben C.

Automotive, 1-10 employees

Less than a year

4.0
March 2025

available at a great price :)

Pros

Overall I am finding this payment platform really easy to use and the price is very reasonable

Cons

However I have run into strict eligibility requirements and it can be frustratingly difficult to get in touch with customer service

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7