Wave Accounting Platform Reviews
Total 926 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars29%
3
Stars6%
2
Stars1%
1
Stars5%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
jesus D.
Automotive, 1-10 employees
Less than 6 months
“Packed with great features
Pros
this tool stands out because it bundles a full range of accounting features without breaking the bank. Even on the free Starter tier I get core functionality like creating invoices, monitoring expenses and pulling financial reports which works really well for my small business.
Cons
My main complaint is that the premium tools are locked behind paid plans and those subscription fees can feel expensive for micro-businesses or new startups trying to keep overhead low.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Amanda C.
Non-Profit Organization Management, 1-10 employees
More than a year
“Great for beginners
Pros
As a small-business user just getting started, I find the platform very easy to use especially for beginners and smaller companies and the pricing is outstanding.
Cons
I do like the low cost and simple design but in my experience the simplicity means it misses a number of features that would be useful for business owners at various stages.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Jamie C.
Wholesale, 1-10 employees
More than a year
“Affordable and packed with value
Pros
I love how Wave delivers all the basic accounting tools while being extremely easy to use and budget-friendly. The service provides invoicing, expense tracking and financial reports without charge, plus reasonably priced paid options for payroll and extra capabilities. Also the interface is simple to use and appreciate automation like transaction syncing and receipt scanning.
Cons
Although I like the free version, I have notice it does not let me create purchase orders which might hinder businesses that require that specific operational capability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Austin R.
Alternative Medicine, 1-10 employees
Less than 6 months
“Misleading and not worth it
Pros
Honestly I think this company is awful. Like they advertise compatibility with RBC and lead you to believe it works but in practice it doesn't. I ended up paying for the service and they refused to give me a refund when it failed me.
Cons
If I am being honest I feel misled by their claims that the software works with every bank. As they told me it would but it clearly doesn't so people are being deceived.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Amanda J.
Marketing and Advertising, 1-10 employees
More than a year
“Easy to use but support slipped
Pros
Using it for five years now and I must say it is really easy to get the hang of and helps me handle payroll, send out invoices and keep an eye on my expenses.
Cons
Lately I have run into problems with them not processing tax payments promptly and I have noticed their customer support has declined considerably compared to how it used to be.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
6
Eric M.
Financial Services, 1-10 employees
More than a year
“Great value for accounting
Pros
Well their pricing was far more affordable compared with something like QuickBooks for my needs.
Cons
it took quite a while for them to fully configure and sync every bank connection. Like my Amex checking account alone took several months to compile correctly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Yasmin D.
Apparel & Fashion, 1-10 employees
Free Trial
“Suits well to my needs
Pros
One thing I love is how easy it is to handle accounting with this and how well it suits small businesses.
Cons
there wasn't anything about it that I disliked.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
LaSheena B.
Research, 1-10 employees
Less than 6 months
“Fast, simple, professional invoices
Pros
Wave invoicing system is simply amazing. I wanted something fast, simple and professional and this tool delivered. Plus it is feature-rich and easy to navigate. My invoices also look great and I genuinely feel fortunate to have discovered it for my billing needs.
Cons
At the moment I cannot find any drawbacks to using it as it does exactly what I expected an invoicing app/system to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry C.
Marketing and Advertising, 1-10 employees
More than a year
“Frustrating delays and no real support
Pros
The interface is very easy to use which I like. And whenever the instant transfer feature is available and functioning, I also find it helpful.
Cons
My payments can take over a week to clear, then sit in limbo for another week with no way to transfer them instantly. When I need money quicklylike many freelancers do it makes it harder. And when problems come up, there is no real support. The AI chatbot does not help and there is no phone or direct support line even for paying customers. If I have an urgent issue, it can take three days or more to get a response. The login process has also become annoying and feels like it's designed for big companies, not solo users like me. I mean it used to be the go-to for small businesses but useful features are disappearing as they focus more on larger clients. At this point, I'd suggest looking for other options.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
4
Jamie C.
Wholesale, 1-10 employees
More than a year
“Affordable and packed with value
Pros
I love how Wave delivers all the basic accounting tools while being extremely easy to use and budget-friendly. The service provides invoicing, expense tracking and financial reports without charge, plus reasonably priced paid options for payroll and extra capabilities. Also the interface is simple to use and appreciate automation like transaction syncing and receipt scanning.
Cons
Although I like the free version, I have notice it does not let me create purchase orders which might hinder businesses that require that specific operational capability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Austin R.
Alternative Medicine, 1-10 employees
Less than 6 months
“Misleading and not worth it
Pros
Honestly I think this company is awful. Like they advertise compatibility with RBC and lead you to believe it works but in practice it doesn't. I ended up paying for the service and they refused to give me a refund when it failed me.
Cons
If I am being honest I feel misled by their claims that the software works with every bank. As they told me it would but it clearly doesn't so people are being deceived.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Amanda J.
Marketing and Advertising, 1-10 employees
More than a year
“Easy to use but support slipped
Pros
Using it for five years now and I must say it is really easy to get the hang of and helps me handle payroll, send out invoices and keep an eye on my expenses.
Cons
Lately I have run into problems with them not processing tax payments promptly and I have noticed their customer support has declined considerably compared to how it used to be.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
6
Eric M.
Financial Services, 1-10 employees
More than a year
“Great value for accounting
Pros
Well their pricing was far more affordable compared with something like QuickBooks for my needs.
Cons
it took quite a while for them to fully configure and sync every bank connection. Like my Amex checking account alone took several months to compile correctly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Yasmin D.
Apparel & Fashion, 1-10 employees
Free Trial
“Suits well to my needs
Pros
One thing I love is how easy it is to handle accounting with this and how well it suits small businesses.
Cons
there wasn't anything about it that I disliked.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
LaSheena B.
Research, 1-10 employees
Less than 6 months
“Fast, simple, professional invoices
Pros
Wave invoicing system is simply amazing. I wanted something fast, simple and professional and this tool delivered. Plus it is feature-rich and easy to navigate. My invoices also look great and I genuinely feel fortunate to have discovered it for my billing needs.
Cons
At the moment I cannot find any drawbacks to using it as it does exactly what I expected an invoicing app/system to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry C.
Marketing and Advertising, 1-10 employees
More than a year
“Frustrating delays and no real support
Pros
The interface is very easy to use which I like. And whenever the instant transfer feature is available and functioning, I also find it helpful.
Cons
My payments can take over a week to clear, then sit in limbo for another week with no way to transfer them instantly. When I need money quicklylike many freelancers do it makes it harder. And when problems come up, there is no real support. The AI chatbot does not help and there is no phone or direct support line even for paying customers. If I have an urgent issue, it can take three days or more to get a response. The login process has also become annoying and feels like it's designed for big companies, not solo users like me. I mean it used to be the go-to for small businesses but useful features are disappearing as they focus more on larger clients. At this point, I'd suggest looking for other options.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
4
Ashley M.
Events Services, 1-10 employees
More than a year
“Easy invoicing, simple payments
Pros
Wave is really easy to use for invoicing. I also like that I can edit or update invoices whenever necessary without hassle. Collecting payments from clients is simple too and it accepts all major credit cards.
Cons
Honestly everything else worked well for me bt the only change I'd make would be to revert to the old layout where copying a share link was much more easy. Now I have to dig through two menus just to grab the link which feels unnecessary and slows me down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Junaid H.
Furniture, 1-10 employees
Less than 6 months
“Great for invoicing and payments
Pros
For me it handles job scheduling, invoicing and payments pretty nicely. it also tracks expenses.
Cons
It doesn't integrate with other apps for automating workflows and its job time-tracking isn't very good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jenna M.
Construction, 11-50 employees
More than a year
“Easy invoicing at great value
Pros
Wave is very easy to use and budget-friendly and it simplifies creating invoices.
Cons
Personally, I wish it offered more settings and customization choices.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Ben C.
Automotive, 1-10 employees
Less than a year
“available at a great price :)
Pros
Overall I am finding this payment platform really easy to use and the price is very reasonable
Cons
However I have run into strict eligibility requirements and it can be frustratingly difficult to get in touch with customer service
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7