Xero Accounting Solution Reviews

“beginner friendly software”

Pros

The software is very user friendly especially for someone new to accounting software. Managing bank accounts is easy with the linked reconciliations and the layout is simple to move around in. It also makes the day to day upkeep of the business much easier to handle.

Cons

One thing that can be frustrating with this tool is posting manual adjustments since some nominal accounts are locked and that can make the process harder than it should be.

“Helpful training and customization”

Pros

I find it easy to use, the setup didn't take much effort and the user training provided is really amazing. Also it gives enough flexibility to customize things when needed.

Cons

There's not much to complain about since it's generally very user friendly. The only slight challenge is that it can be a bit tricky to use for a multi-entity type of business.

“Tool that works well for us!”

Pros

It has been proven to be a reliable invoicing and accounting platform for our business and it fits nicely into the way we work. The email templates are a real plus and being able to send quotes and invoices with custom messages makes everything feel more personal while still being easy to set up. It also handles our invoice volume well which is around 200 per year.

Cons

There are a few smaller frustrations that could definitely be improved. One example is address entry as you cannot paste a full address and have the city, street and zip code fill automatically so each field has to be entered separately. Another limitation is that after an invoice has already been sent, you cannot add automatic email reminders afterward. I also think the overdue invoice page could use a better UI to help our finance team stay more organized. Features like AI-based flags for invoices that are unlikely to be paid, based on due dates or previous payment behavior, would be really useful.

“Helpful invoicing and reporting”

Pros

Managing invoices and keeping up with expenses has been really easy with this software. The bank reconciliation tool does the job well for what we need and has saved us a lot of time compared with the system we used before. The reporting has also been useful when we need a quick look at cash flow.

Cons

One thing that could be better is the mobile app which can feel a little confusing when entering new transactions while away from the office. It's not a major problem but it would be better if quick entries were more user friendly. Looking up specific older data can also take more clicks than I'd like.

“Pretty complex setup”

Pros

There's plenty of customer support available which is helpful but it isn't immediate. When you're trying to complete your accounts, you really need answers right away rather than waiting for a callback.

Cons

Getting started is overly complicated and nobody made it clear that you need multiple apps just to upload receipts, bills, banking documents and invoice pages. The whole process has been very complex and frustrating to deal with.

“Decent for small businesses”

Pros

this tool doesn't take much accounting knowledge which makes it very approachable. Tasks like invoicing, handling payments and reconciling bank transactions are all quick and easy to manage.

Cons

It seems quite restrictive when dealing with more advanced accounting requirements. Plus it seems better suited to sole traders and smaller businesses than companies with more complex needs.

“Reliable for daily use”

Pros

After switching from Sage we have been using Xero for our accounting for several years and it has been a really positive change. The layout is simple, everything makes sense and it's very simple to move around the system. There are plenty of built-in reports available and it's also useful that you can customise them and save favourites for quick access. We have Xero connected to our Cybake account so invoices are sent across every day and we also create invoices directly in Xero itself. On top of that we use it to manage bills as well. I work in it every day and honestly haven't run into any problems. Anytime I have needed to figure something out, a quick online search has always given me the answer so I have never even had to reach out to support.

Cons

A small thing I noticed early on is that some of the standard reports have very similar names which can be a bit confusing until you get used to them. Because of that, I sometimes open a couple of reports before finding the exact one I need. That said, it's a minor issue and not really any different from other accounting software we have used before.

“Clear layout and reliable tracking”

Pros

Xero is the accounting platform I use most and I really enjoy working with it because the interface is simple and the layout makes it easy to locate the information I need. It also provides a strong audit trail so I can clearly see when bills were created, who entered them and whether anything was changed and when. On top of that it gets updated regularly and connecting bank feeds is very easy.

Cons

The pricing is a bit on the high side and the payroll add-on which costs extra, isn't as strong as some other payroll software options.

“very rewarding impact”

Pros

Working at Xerox gave me a real appreciation for how much the company values innovation and problem-solving. With its long-standing background in technology and document management, it was exciting to be part of teams that were consistently encouraged to come up with creative solutions for clients, whether that meant improving workflows with multifunction printers or rolling out digital transformation initiatives. The collaborative atmosphere, along with access to advanced tools, helped me grow a lot and clearly see how my work contributed to making businesses more efficient. Being surrounded by talented colleagues who genuinely cared about delivering dependable, high-quality results made the experience even more rewarding.

Cons

One part I enjoyed less was how slowly change could happen in certain areas especially because of bureaucratic processes that sometimes held up decisions and delayed project execution. In a rapidly changing tech environment, having to wait for approvals across several layers could definitely slow innovation down. Even so, I recognize that this is fairly common in large, well-established companies and it ended up teaching me useful skills in working through complex structures and speaking up effectively for improvements. It also left me excited about future opportunities where I can apply that experience in a more agile setting.

“It has been fantastic”

Pros

it has been a pleasure to use over the past few months and I am genuinely impressed with how well it works. I'd definitely recommend it to anyone who asks about accounting software.

Cons

The only thing I'd point out is that customer service could be a bit quicker at times but overall I really haven't run into any major issues worth complaining about.

“Quite a handy integrations”

Pros

Coming from other accounting tools, Xero has been a much better fit for day to day use. I am not an accountant or even a fully trained bookkeeper but I work in it every day and it is very user friendly. It also helps a lot that it connects with our bank, our CRM system and the expenses app we rely on.

Cons

Whenever I need help, figuring out where to get support can be frustrating. I'd really like to see an obvious chat bubble or contact option built into the interface, as long as it doesn't just trap you in a useless bot loop.

“Overall a dependable tool”

Pros

The tax filing has been consistently dependable and the newer features have made the platform more user friendly. I manage three separate small companies with it so having everything together in one place is really convenient.

Cons

Because I only use it lightly but still have three accounts, the pricing adds up pretty quickly. It would be much better if there were a multi-company option designed for users in my situation.

“clear dashboard and fast support”

Pros

Creating invoices is not hassle and the dashboard is clear and customizable. Customer support has also been very reliable, with quick response times whenever help is needed.

Cons

It does feel a bit pricey especially since you need to move to a higher-tier plan to access more features like unlimited invoices.

“fantastic integrations and automation”

Pros

The integrations and automation are excellent. Even without a bookkeeping background, the platform seems very user friendly to work with.

Cons

A few of the reporting features can still be overly complicated although recent updates have been making things better, including improvements to the dashboard.

“payroll tasks made simple”

Pros

From a payroll standpoint Xero has been really easy to work with and I know it offers plenty of other features beyond that. Adding employee information and pulling reports is very simple and doesn't take much effort.

Cons

The holiday feature could definitely be improved. As it is not as easy to calculate holiday the way dedicated HR software usually allows.

“bank integration seems misleading”

Pros

Overall it is simple and the initial setup is user friendly too. Unfortunately, that is where the positives end because the product does not work the way it is advertised and Xero seems unwilling to fix the problem.

Cons

The bank integration does not perform as promised and the imported information shows up truncated. Even though they admit the issue exists, they does not appear willing to take responsibility for resolving it. In the end, they are selling a feature they do not actually deliver which feels like scamming customers.

“Decent for payment tracking”

Pros

Creating and sending purchase orders is really easy and invoices are just as quick to put together. I can enter them fast and email them out right away. It also does a good job of keeping track of which payments have been made and which are still outstanding.

Cons

One downside is that the system is updated pretty often so the layout and appearance can change regularly. Updating products has also been frustrating and I still haven't been able to figure that part out.

“user friendly interface I rely on”

Pros

Working in Xero has been a really comfortable experience because the platform is very user friendly and the interface is pleasant to look at every day. I have used Xero for a long time now and at this point it would be hard for me to switch to something else.

Cons

Handling multiple entities is where it gets really frustrating. You cannot keep two company files open at the same time because opening one logs the other out and it has even crashed which is incredibly annoying. Since I need at least two entities open every day, I am constantly stuck toggling back and forth.

“Clear dashboard and quick bookkeeping”

Pros

Using Xero has been a real time-saver. The interface is user friendly, the dashboard is clean and easy to follow and bank reconciliation is very simple to handle.

Cons

A downside is that a few features feel somewhat limited and the pricing can be a little high. Customer support is also slow at times.

“faster billing & audit access”

Pros

It has helped us automate recurring quarterly billing which makes the whole process much faster than creating invoices by hand. For audited companies, it's also very easy to give the audit team read-only access and that saves a noticeable amount of time. Linking Barclays bank accounts is also very convenient. Transactions flow into Xero regularly which makes reconciliation much easier without having to log into the bank portal manually.

Cons

One limitation is the lack of built-in consolidation across companies. I also have some concerns about the pricing and the regular increases. For most entities, it still offers reasonable value but we do have one business we are not moving over because it has a USD bank account which would mean paying for a more expensive premium package. The budgeting and forecasting tools also haven't worked properly for us, with changes not saving and budgets not populating as they should so we still end up managing budgets in spreadsheets.