Badri
Finance, 1-10 employees
More than a year
“Xero Review”
Pros
Xero provides excellent customer service through chat, email, and other channels. It has a wide range of features like expense tracking, reconciliation, and reporting.
Cons
With Xero's extensive features, there should be training and education for new users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danville
Nonprofits, 101-500 employees
More than a year
“An Excellent and Perfect Accounting and Bookkeeping Tool.”
Pros
I find it convenient for handling accounting and bookkeeping tasks with Xero. Billing and invoicing are easy to manage, and it simplifies tracking cash flows and bank reconciliation.
Cons
I haven't found anything complicated with Xero; it simplifies the accounting process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelvin
IT, 101-500 employees
More than a year
“Xero boasts robust security measures and a wide range of features.”
Pros
Xero offers analytical tools that help analyze financial activities, providing insights into financial health and tracking records.
Cons
I've never encountered an error using this tool; it works perfectly for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiara
Social Media, 1-10 employees
Less than 6 months
“User friendly for newbies”
Pros
It's very affordable compared to similar accounting software. For small businesses handling personal accounting, this is a great option with an intuitive and simple UI.
Cons
It lacks certain features needed for larger accounting tasks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kristoffer
IT, 1-10 employees
More than a year
“Xero - industry standard”
Pros
It's widely used, has API connections to banks, and is a standard in the industry.
Cons
Customization for each market is limited, and the multi-currency feature is costly.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
joel
Retail, 11-50 employees
More than a year
“Xero Recurring Bill Feature Review”
Pros
Setting up recurring bills in Xero is very simple. It has placeholders for customizing references and other necessary information. You can select the status of recurring bills (draft, awaiting approval, awaiting payment) and choose frequency, due date, and end date, providing flexibility.
Cons
It's best to have an expert set up Xero and train users to ensure immediate and accurate deployment.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
jae
Pharmaceutical, 51-100 employees
More than a year
“Great product”
Pros
It's super easy to use and doesn't require much technical knowledge.
Cons
Sometimes it doesn't load right away, though this could be due to our internet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
hopelovele g.
Education Management, 101-500 employees
Less than a year
“clean interface for accounting”
Pros
The interface is really user friendly and the features included make accounting and invoicing simple to manage.
Cons
It has been working reliably for me and I haven't run into any issues so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JOANNE G.
Automotive, 11-50 employees
Free Trial
“quick setup and simple banking”
Pros
Xero software is very easy to use and using it day to day has been just as simple. Setting everything up didn't take much effort and allocating bank transactions is especially convenient.
Cons
The only downside is choosing a package that isn't more than what we actually need though that's not really an issue with how the software itself performs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janet D.
Information Technology and Services, 101-500 employees
Less than a year
“invoicing that just flows”
Pros
At work we use Xero instead of QuickBooks Online and it makes creating, customizing and sending invoices a really hassle free task.
Cons
Everything works really well on my side but I'd still like to see them add more global enterprise accounting features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rakesh T.
Mining & Metals, 11-50 employees
Less than a year
“Quick support”
Pros
The interface is user friendly, the pages load quickly and support has been responsive when needed.
Cons
It would be even better if there were a tabular format available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mark K.
Retail, 1-10 employees
More than a year
“Simple accounting workflow”
Pros
Using Xero has been a pleasure because the interface is simple to work with and it makes it very easy to set up accounts, apply the right tax settings to each one and reconcile transactions without hassle.
Cons
It does connect with plenty of third-party tools and applications but none of the integrations are actually useful for our needs in South Africa. We really need support for local payment gateways and Buy Now Pay Later providers so transactions can be imported directly for reconciliation. Integrations with services like PayFast, PayJustNow, Ozow, Payflex, HappyPay and Float would make a big difference.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark S.
Facilities Services, 51-100 employees
Less than a year
“fast setup and bank linking”
Pros
Setting up the company and connecting with the bank was very quick. And though our online banking platform isn't the easiest to use but Xero integrated without any problems.
Cons
One frustration is that archived invoices cannot be completely deleted which can create conflicts when importing old invoice numbers. We ran into a clash between invoice numbers from the old system and the new one and that caused problems that had to be fixed with credits. It would have been much better if the invoice number could simply be edited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hassan M.
Food & Beverages, 51-100 employees
Less than a year
“user friendly reporting for small teams”
Pros
This software is very easy to use and the interface seems friendly too. Also it doesn't take much training for someone to learn it which makes onboarding much quicker. It's also flexible enough for different needs and can produce a variety of reports.
Cons
It works well for small businesses but it doesn't go very deep when it comes to detailed functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Edwina D.
Entertainment, 1-10 employees
Less than a year
“Flexible tools I can manage”
Pros
Using it has been really convenient and the platform is very user friendly. I also appreciate being able to make changes on my own without needing extra help.
Cons
The cost feels a bit expensive for something I am the only one using.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Thomas Y.
Events Services, 1-10 employees
Less than a year
“all in one reports that deliver”
Pros
Xero makes the day to day running of our business much more manageable. It has made chasing debtors a lot simpler, keeps everything together in one place and we especially appreciate how many reports it can generate with just a click of a button.
Cons
There really isn't much not to like about it although some parts of the system can feel a bit more complicated than they need to be.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Pierpaolo T.
Information Technology and Services, 11-50 employees
Less than a year
“reliable accounting features”
Pros
Xero has worked really well for our accounting needs and the platform is modern and easy to use. It includes all the accounting features we require.
Cons
I haven't run into any problems at all. The features it offers are excellent.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
ANDREW B.
Accounting, 11-50 employees
Less than a year
“flexible accounting with faster reconciliation”
Pros
Compared with other applications I have used, this one is very user friendly. The functionality and flexibility have been improved and it helps a lot with bank reconciliation which cuts down on manual work.
Cons
It could use more improvement around user-level access and control although it hasn't had any real impact on our business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan C.
Human Resources, 1-10 employees
Less than a year
“Strong value and integrations”
Pros
It offers great value for the price and connects really well with the other software we use.
Cons
I'd ideally like it to be a bit cheaper and have more customization options for reports.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Rita J.
Logistics and Supply Chain, 11-50 employees
More than a year
“user friendly and responsive”
Pros
Using Xero has been a really positive experience. The interface is user friendly, it's simple to work with and there's plenty of extra information available when needed. Any time I have spoken with the wider team, they've been incredibly responsive. I am very happy with Xero.
Cons
I honestly don't have any negatives to point out so I cannot comment on anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10