Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

VK

Varun K.

Computer Software, 1-10 employees

Less than a year

3.0
January 2023

useful bank feeds but inconsistent

Pros

Setting up bank feeds and keeping track of data is really easy and the system is simple to work with.

Cons

At times the bank feeds stop working which means you have to set them up again.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

RB

Rajkumar B.

Accounting, 11-50 employees

Less than a year

4.0
January 2023

powerful bookkeeping features

Pros

This software is pretty easy to use. It keeps bookkeeping organized with a great range of accounting features. The tools are better than many others especially for payroll, reconciliation, accounts payable and accounts receivable.

Cons

The only downside is that report generation feels too limited aside from that it's nice to use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

PO

Princely O.

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
January 2023

All in one payroll and tax win

Pros

Starting with the free trial gave us a good feel for the platform and honestly Xero lives up to the reputation. Our company is based in the UK and we were able to connect payroll with our banking system for handling payments. It integrated well using our company payee code and also links with other payment platforms which helps us automatically monitor staff-related complaints. Once everything is fully set up, Xero also handles tax-related payments like national insurance and government taxes. On top of that it brings accounting, payroll and compliance together in one system so we can report finances and transactions directly to both HMRC and the company. It really feels like a complete all-in-one platform and has been worth the hype.

Cons

It would be even better if there were a plan or feature designed for companies that handle smaller transaction volumes especially startups.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SW

Sh W.

Banking, 51-100 employees

Less than a year

4.0
January 2023

Pretty simple accounting setup

Pros

Xero is easy to use thanks to its clear interface and simple design. The layout is very user friendly especially for someone using it for the first time and I'd definitely recommend it.

Cons

One downside is that we still have to handle credit card payments manually through an outside portal and then enter them into it afterward. I feel like it would be much better if payments could be processed directly inside it to cut down on the extra double handling.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

EF

Eva F.

Accounting, 1-10 employees

Less than a year

5.0
January 2023

organized books and powerful tools

Pros

Being a bookkeeper, staying connected to reliable accounting software really matters and Xero delivers on that. It comes with all the tools and features needed to keep bookkeeping organized, structured and under control.

Cons

At first the dashboard seemed a bit unorganized to me but after spending more time with it, I got familiar with the layout pretty quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH

Tracy H.

Health, Wellness and Fitness, 1-10 employees

Free Trial

5.0
January 2023

clear reports and clean interface

Pros

it won me over because it handled the accounting work for me which was a huge relief since dealing with numbers is the part I dislike most. The reporting is simple, clear and very easy to follow.

Cons

Honestly I didn't run into any drawbacks with the software at all. The interface is clean, practical and the reports are well organized and tidy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SH

Shahul H.

Accounting, 11-50 employees

Less than a year

5.0
January 2023

helpful learning hub and support

Pros

One thing I really appreciate is the learning hub because it keeps me updated and shows me exactly what I need to do to maintain my Xero certification. The customer support is also very helpful since I can get my questions answered quickly whenever something comes up. From an accounting point of view, it's an excellent tool for managing accounts and planning taxes in a simple and practical way.

Cons

I haven't come across any part of this software that I like less. Everything in it has been useful for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GC

Gladies C.

Business Supplies and Equipment, 11-50 employees

Free Trial

5.0
January 2023

user friendly dashboard design

Pros

Right from the start Xero looks very user friendly. It's simple to navigate and the wording across the dashboard is clear enough that even someone without an accounting background can understand it without much effort.

Cons

Well I don't have any real complaints. If anything, I'd maybe make the font a little rounder and more welcoming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MN

Myat N.

Information Technology and Services, 1-10 employees

Less than a year

5.0
January 2023

Simple accounting tool

Pros

The software is pretty easy to use overall.

Cons

The API documentation could be a bit better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AAS

Ashif Ahmed S.

Publishing, 1-10 employees

Less than a year

4.0
January 2023

reliable accounting with useful features

Pros

Running my small business has become much more efficient with Xero and I genuinely enjoy using it every day for business tasks. It's a strong accounting program packed with lots of features and the layout is simple enough to use without hassle. I'd definitely recommend this software and I really believe most people would be happy with it once they start using it.

Cons

At times it takes longer than expected to load and I think it would be even better if a few new features were added.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TM

Tlhalefo M.

Accounting, 500+ employees

Less than 6 months

5.0
January 2023

All in one

Pros

Everything needed for accounting is kept in one place and connecting Xero to a company bank account is very easy. The inventory management stands out especially the automation of stock levels and the way it handles supplier management.

Cons

It does take a little training to get comfortable with at first and some on-screen guidance tools would be helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JV

Jason V.

Events Services, 51-100 employees

Less than a year

5.0
January 2023

user friendly accounting favorite

Pros

There is a reason Xero is so widely used. After using it myself, I can understand the popularity. The platform is user friendly and easy to follow, even for someone without a finance background.

Cons

I haven't run into any issues at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS

kv S.

Information Technology and Services, 51-100 employees

Free Trial

4.0
January 2023

helpful for financial work

Pros

The platform is easy to use and works well for handling financial services tasks.

Cons

It is fairly expensive and it doesn't really help when it comes to getting government approvals.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

TH

Tania h.

Medical Devices, 101-500 employees

More than a year

4.0
January 2023

fantastic invoicing and bank feeds

Pros

I must say getting started with this program was surprisingly quick. Even without any training, I moved through the modules and figured out how everything worked without much trouble. Also I really like that I can email invoices straight into the system which cuts down on paper filing since everything is stored digitally. The bank statement integration is also excellent and makes reconciling purchases and income much easier. I also find the favourites option in the reports section very useful for jumping straight to the reports I use most often. The payroll function is another strong point and is quite simple to use.

Cons

As a software package for a small business, there is very little wrong with it. The only minor frustration is that navigation can sometimes require clicking back through several menus just to return to a previous step but compared with the benefits this is a small issue. The general ledger reports and transactions could also be improved a bit, as small businesses may leave that side to their accountant so it would help if that area felt more user friendly for someone familiar with larger systems rather than being quite so simplified.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

DEN

Dunga Edmond N.

Mining & Metals, 51-100 employees

Less than a year

4.0
January 2023

clean layout with useful integrations

Pros

One of the best parts is the huge range of third-party integrations available. The layout is very user friendly and having a mobile app included makes it even more convenient to use day to day.

Cons

The starter-level plan feels limiting when it comes to invoicing and it's frustrating that there's no customer support phone number for getting help quickly when you're stuck.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

ZR

ZAiN R.

Information Technology and Services, 1-10 employees

Free Trial

5.0
January 2023

polished and feature-rich accounting

Pros

Everything about the software feels modern and it delivers exactly what it promises. It's reliable, packed with useful features and has been amazing to use.

Cons

The only downside is that some optional add-ons really feel like they should already be part of the standard subscription.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AO

Alfred O.

Marketing and Advertising, 51-100 employees

Less than a year

5.0
January 2023

cloud-based business connection

Pros

With the way business is moving today, this software works really well for keeping everything connected online through the cloud.

Cons

At the beginning, the software felt a little difficult and complicated to navigate but over time it became much more user friendly the more I used it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JG

Jesus G.

Civil Engineering, 1-10 employees

Less than a year

4.0
January 2023

clean interface and handy bank rules

Pros

The interface is really user friendly so getting around the system is easy and the bank rules are especially useful.

Cons

There's not much to complain about with the service Overall aside from the customization options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

AT

Anna T.

Accounting, 1-10 employees

Less than a year

3.0
January 2023

confusing bank statement uploads

Pros

It felt confusing in the beginning but after I got the hang of it, using it became fairly easy.

Cons

Uploading bank statements is still confusing and can be hard to work through.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

WL

Warren L.

Information Technology and Services, 11-50 employees

More than a year

5.0
January 2023

Simple design that's enjoyable

Pros

Xero's look and feel made the whole experience really good. New users get comfortable very quickly and usually know exactly what to do. Also it is very user friendly, with a fresh, modern layout that's actually enjoyable to use.

Cons

Whenever support is needed, it hasn't been as strong as what we previously got from Sage. I don't have any major complaints but the customer service doesn't feel like it's at quite the same level.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10