Total 1555 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KB
Kevin B.

Construction, 11-50 employees

More than a year

5.0

“Reliable solution overall”

Pros

Everything seems user friendly and easy to use. It even makes reconciliation enjoyable which is not something I expected. The whole setup is logical, simple and very user friendly.

Cons

Honestly I cannot really point to any faults. It's just such a simple and effective accounting solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VE
Vitória E.

Design, 1-10 employees

Less than 6 months

4.0

“strong support for business growth”

Pros

It offers plenty of opportunities to start a business and keep developing it over time.

Cons

The pricing changes depending on what the customer wants.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

BA
Boots A.

Information Technology and Services, 1-10 employees

Less than a year

5.0

“Expense tracking made simple”

Pros

Xero is very easy to use. I had to teach myself how to enter expenses and attach receipts and it was simple to pick up. The built-in tutorials are helpful too.

Cons

One small annoyance is that after editing an entry and returning to the Suppliers list, it takes you back to the very top of the list again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP
Linda p.

Health, Wellness and Fitness, 1-10 employees

Less than a year

3.0

“practical for small business”

Pros

Running accounting for a small business with Xero has been really practical. It works very well for that purpose and I know it includes plenty of other features too, even though I haven't had the chance to explore them yet.

Cons

At this point, I honestly haven't come across anything negative about it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

AF
Ahmed F.

Construction, 500+ employees

More than a year

5.0

“powerful bookkeeping automation”

Pros

this tool handles both everyday bookkeeping and more complex accounting work really well and it gives plenty of flexibility when managing accounts receivable and payable. It comes with a wide range of tools and supports direct payments through multiple international gateways. One thing I really appreciate is how it replaces manual work with automation, like letting me set payment priorities and automatically calculating the tax due on my invoices.

Cons

There are only a few issues on my side. Such as it integrates well and works with a lot of other apps but every now and then it doesn't automatically pay dues on the date I have scheduled. When that happens, I have to go back and handle it the old-fashioned way which is frustrating.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

YF
Yuni F.

Food Production, 11-50 employees

Free Trial

5.0

“excellent dashboard and cash flow control”

Pros

The accounting dashboard is really useful and it gives much better control over cash flow.

Cons

On the downside, the system can be quite complicated to operate and it also needs fairly complex maintenance.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

NL
Nivesky L.

Restaurants, 500+ employees

Less than a year

5.0

“advanced accounting that simplifies everything”

Pros

With this software everything seems well organized and it helps me track debtors as things progress. It also allows me to register a large number of users which is really useful. Overall it's a very advanced accounting tool.

Cons

At the moment, I honestly haven't run into any drawbacks because it has been making my work so much easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PM
Philippe M.

Capital Markets, 51-100 employees

Less than 6 months

5.0

“quick and self-explanatory workflow”

Pros

Everything works quick and is self-explanatory and being able to reuse old tickets or duplicate them saves a lot of time.

Cons

It would be helpful to have a feature that shows a breakdown of all expenses over time but I haven't come across that option yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LR
Lola R.

Design, 1-10 employees

More than a year

5.0

“Pretty easy to work with”

Pros

The layout in Xero is clean and simple so it seems easy to work with. It also integrates really well with my accountant which means I don't have to deal with messy spreadsheets anymore. Being able to check tax reports and balance sheets at a glance all year round has been genuinely useful. The expenses app is probably my favorite part as you can just snap a photo of a receipt on your phone and it automatically records the expense for you.

Cons

Pricing is where it falls behind for me because it's quite expensive compared with other cloud accounting options. These days, a lot of business banking apps already include basic bookkeeping and expense tracking features. On top of that you can get FreeAgent which is also a very good accounting platform for free when opening a business account with NatWest or Royal Bank of Scotland. Because of that, I wouldn't really see it as the best option anymore for small businesses or sole traders trying to keep costs down.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Financial Services, 1-10 employees

Less than a year

5.0

“reliable online accounting”

Pros

Xero is a really amazing online accounting platform. It helps me keep up with income and expenses without hassle and bank reconciliation is easy too.

Cons

The only piece I still miss is a direct integration with my CRM which would let me manage client activity more closely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HQ
Howard Q.

Hospitality, 11-50 employees

More than a year

5.0

“powerful automation and clean design”

Pros

The interface is clean and simple, yet the software still offers plenty of powerful, time-saving features. You can automate almost everything if you want or keep more manual control depending on how you prefer to work.

Cons

The biggest downside is still the cost. Like most subscription services, the fees can build up quickly over time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AHM
Adriana Henriquez M.

Financial Services, 500+ employees

Less than 6 months

5.0

“fantastic financial tracking tools”

Pros

Using Xero has been an excellent experience overall. The interface feels user friendly and the software has helped me manage my finances much more efficiently. I can now keep track of transactions without hassle, get accurate financial statements and create detailed reports whenever I need them.

Cons

It can get pretty expensive depending on the subscription plan you need. The features and services do make the price understandable but it still feels like the pricing could use some adjustments to make the software more cost-effective.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

DL
Davehola L.

Accounting, 1-10 employees

Less than 6 months

3.0

“slower excel imports”

Pros

Compared with the accounting software we used before, this one was simpler to work with.

Cons

Uploading Excel files took far too long and made the process feel slow.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

EB
Elizabeth B.

Outsourcing/ Offshoring, 1-10 employees

Less than a year

4.0

“Great support available”

Pros

The online support has been really good and the system offers tighter controls than a lot of other accounting platforms.

Cons

It can be a bit inflexible in certain areas especially when dealing with bank transaction allocations and there have also been issues with the bank feeds.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RG
Ruben G.

Wireless, 11-50 employees

More than a year

5.0

“Simplifies leave tracking”

Pros

Its interface is simple and easy to use. Managing payroll and leave is pretty easy too and as an employee it presents the information you need clearly in a well-designed environment.

Cons

The way to get in touch with support wasn't very good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KB
Kenny B.

Translation and Localization, 500+ employees

More than a year

3.0

“basic reports and transaction limits”

Pros

It is pretty easy to use and the pricing is reasonable. The interface is clean and gives good visibility into your financial position. Live bank feeds and bank reconciliation are useful and putting together purchase orders, quotes, sales orders and similar documents is relatively simple.

Cons

There are clear limits on how many transactions the system can handle at one time. It also doesn't include payroll functionality. The reports are quite basic rather than detailed and they cannot really be customized to fit specific needs. Performance also drops when transaction volumes increase and only a limited number of transactions can be pulled at once which becomes very frustrating when you need to work through thousands of entries. On top of that customer support hasn't been very helpful.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

A
Anonymous

Airlines/ Aviation, 1-10 employees

Less than a year

4.0

“smart accounting at fair pricing”

Pros

Right from the start this program felt very smart, practical and genuinely useful. It helped me a lot with setting up the organization's chart of accounts and defining it in a much better and more organized way. On top of that the pricing was very reasonable compared with other software options.

Cons

There are still a few issues with the program especially the lack of regular updates. I also ran into some difficulties when trying to record daily entries manually.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

RR
Rashid R.

Entertainment, 1-10 employees

Less than a year

4.0

“top-notch usability and reconciliations”

Pros

Usability and brand recognition are easily the strongest parts of this product. On top of that the range of possible reconciliations is excellent.

Cons

My biggest frustration is that it stopped offering payroll in 2018 so now we have to pay extra for it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

PG
Petek G.

Wholesale, 101-500 employees

More than a year

5.0

“fantastic bank feed automation”

Pros

Xero has been a fantastic program to use. It automatically pulls in transactions from bank accounts without needing any manual effort. It covers all of my financial accounting needs and being able to check performance reports whenever I want feels like a huge advantage compared to how things were done before.

Cons

Getting existing assets entered into the system from the period before the accounting was automated is a bit challenging. Part of that may be user error on my side but I still think the process could be designed in a more user friendly way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AT
ALban T.

Food Production, 1-10 employees

Less than a year

4.0

“helpful trial and fast balance sheets”

Pros

One thing I like about this software is that you can test it through a free trial first. On top of that it helps me generate a balance sheet very quickly for managing my company.

Cons

Up to now, I really haven't run into any major issues while using it. The only downside is that the price of the software is a bit high.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8