Xero Accounting Solution Reviews

“handy integrations that save time”

Pros

Connecting it with tools I already use, like GoCardless and HubSpot, has been really helpful. It fits in well with my other software and takes a lot of hassle out of day to day work.

Cons

Its interface is a little confusing and impersonal and the navigation can be confusing at times. That said, this may just come down to my personal preferences and how I expect things to be laid out.

“smart matching and dashboards”

Pros

Xero is very easy to use and the intelligent matching feature saves a lot of time. The dashboards are genuinely useful for keeping track of everything, support is responsive once a case is submitted and the data feeds come through on time.

Cons

The downside is that there's no option to speak with a support representative live so having to submit a case can slow down how quickly issues get resolved.

“quick client and invoice lookup”

Pros

Searching for clients and invoices is very easy in this system and the way invoices can be amended is really well designed.

Cons

My access as a user is somewhat limited and downloading statements can be a bit confusing especially for clients.

“reliable support when needed”

Pros

The support has been consistently excellent and the platform is always reliable in terms of performance and functionality. The payments integration has been especially valuable for us and the bank feed reconciliations are something we really appreciate as well.

Cons

One feature we requested years ago still hasn't been added. It was also suggested by my brother and we even created a product idea forum post that has support from several other software users.

“clean and simple layout”

Pros

Its layout is simple and very user friendly, with everything organized in a way that seems user friendly throughout the software. It works well overall and I'd really like to see invoices and quotes broken down by product as well.

Cons

Only frustration is that when I make changes to my chart of accounts, those updates don't carry over to existing transactions. That means I have to go back, find them and recode them manually which I cannot do when auto tax is being used.

“user friendly accounting companion”

Pros

Keeping up with my business accounting is easy with this software, both for me and my bookkeeper. Even without an accounting background, I can still find my way around it without any trouble.

Cons

It doesn't support direct feeds for every bank or account type which is a slight inconvenience. As a sole trader, I'd prefer to have direct feed access for both my personal and business accounts.

“simple workflow and quick actions”

Pros

One thing I like most is how simple it it to use. There are clear options to keep moving forward and I can start a task without having to go back to the dashboard every time.

Cons

At times it can be a bit slow and I'd change the way it behaves after saving a bill or invoice draft. It always takes me back to the business page, when it would make much more sense to stay on the same user page.

“excellent integrations for accounting”

Pros

It has been proven to be a really great tool for us. We use it for payroll, general accounting, bill tracking and payments and it also connects well with our retail and inventory system. One of its biggest strengths is the huge range of other software that integrates with it.

Cons

The built-in inventory feature in it isn't very practical for a business that manages stock along with inbound and outbound inventory. If that's an important part of your workflow, it's worth using a different inventory system that integrates with the tool instead.

“ATO integration saves hours”

Pros

Xero software is easy to use and the setup process didn't take much effort. There's also a strong library of detailed help documents which makes it simple to find answers when needed. The ATO integration has been especially valuable since it cuts down a lot of the time I'd otherwise spend handling lodgements.

Cons

Its pricing is a little high especially when fairly basic add-ons like multi-currency or superannuation payments come at an extra cost.

“User friendly tool for everyone”

Pros

It's a popular choice among accountants yet it's also simple enough for non-accountants to use comfortably. The interface is user friendly so getting started doesn't really require any formal training.

Cons

Having to go through multi-factor authentication every time I log in can be frustrating even though I understand it adds an important layer of security.

“handy mobile accounting companion”

Pros

Between appointments, I mainly use it when I need to check something quickly. The interface is polished and user friendly and it performs really well on mobile.

Cons

It would be even better if there were more ways to separate products or apply discounts though for lighter use it still gets the job done.

“bank feeds save hours”

Pros

The dashboard has a clean layout and it's usually pretty quick to get to what I need even though there are times I still end up clicking around a bit more than I'd like before landing on the right thing.

Cons

Connecting it to my bank has been a huge time-saver since I don't have to enter everything manually anymore. I am not from a finance background but it makes me feel confident that I can keep things under control.

“Works wonders for us”

Pros

One thing that really works well is being able to send polished, professional-looking invoices and see when a client has opened them. The bank connection is also a big help because it saves me from having to double-check everything manually.

Cons

At times the system can feel a little slow and some tasks seem to take more steps than they should. Still, overall it handles what I need it to do.

“reliable cloud collaboration”

Pros

The cloud-based setup makes it simple for business owners and accountants to work together in real time while keeping financial management organized and accessible.

Cons

One downside with this tool is the absence of live customer support which becomes frustrating whenever something urgent needs immediate attention.

“time-saving automation and bank feeds”

Pros

Xero has saved me a lot of time thanks to its automated postings, smart bank reconciliation and reliable bank feeds.

Cons

The user permissions still aren't granular enough to manage access the way I'd prefer.

“reliable accounting reports and invoicing”

Pros

I started using Xero in 2021 when I set up my LLC and it's been a really great fit. It includes a true general ledger with codes, along with standard accounting reports such as the Chart of Accounts and Profit and Loss which I really value. The pricing is also reasonable. On top of that copying an old invoice and sending out a new one is quick even from the mobile app. Another big plus is being able to add someone like my CPA as a user so they can access and download reports themselves.

Cons

A few of the company settings are harder to locate than they should be especially things like where to upload my logo. I also wish the logo displayed on invoices could be a bit bigger. Still, those issues aren't enough to make me switch back to FreshBooks.

“smart features and clean workflow”

Pros

The AI features are put to good use here and the overall user experience is pleasant. There are moments when it gets a little complicated but overall it works really well.

Cons

There have been some authentication issues and the lack of user management is noticeable. It can also feel a bit complicated to use at times which takes away from the experience.

“cloud payroll made simpler”

Pros

Using Xero worked well for me because it's cloud-based and that made handling employee payroll a lot more manageable.

Cons

It's not really a good fit for HR tasks since it doesn't offer performance tracking and it also cannot automate workflows or integrate with other tools.

“professional invoicing time-saver”

Pros

Running my business on my own, having fast, polished invoicing and quoting has been a huge help. Xero also makes it simple to reconcile transactions through bank feeds and set up recurring bills which saves me from digging through paperwork and pulling everything together when BAS or EOFY tax time comes around. Having it all stored in one place has taken away a lot of stress. I used to manage everything with spreadsheets and switching to Xero has saved me countless hours and a lot of unnecessary hassle.

Cons

One thing that does bother me a bit is the pricing. I signed up when the cost was much better and since I only use this tool for the functions I mentioned here, the price increases have felt pretty steep. At this point I am somewhat locked in because all of my data is already in the system. That said, the convenience still makes it worth paying for now. I just cannot help wondering whether they know users are a bit trapped and it does make me concerned about more price hikes down the track.

“simple accounting tool”

Pros

The interface is user friendly and easy to navigate even for someone without an accounting background.

Cons

I haven't noticed any real downsides yet although we're only using the basic features at the moment.