Total 51 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

29%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L

Lisa

Automotive, 1-10 employees

More than a year

5.0
February 2024

Very Expensive

Pros

It automatically generates costs and allows for easy editing of any report.

Cons

The cost of using the service is significant for a one-person company like mine.

Rating Distribution

Ease of use

8

Value for money

3

Customer Support

3

Functionality

10

S

Sean

Wholesale, 11-50 employees

5.0
February 2024

Working Great So Far

Pros

It was simple to grasp the basics and start using it for our expense tracking needs.

Cons

We've encountered a notable weakness in the credit card billing feature that has been challenging to resolve. We're hopeful that the Zoho Support team will assist us in overcoming this issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Natalie

Financial Services, 1-10 employees

4.0
February 2024

Excellent value for money

Pros

Setting up and using it is incredibly simple. It doesn't require much assistance during setup.

Cons

Having the ability to remove unnecessary options or headings would be liked.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

G

Gunvir

Facilities Services, 11-50 employees

Less than 6 months

5.0
February 2024

Wonderful product

Pros

Connecting credit cards and uploading receipts is effortless.

Cons

Navigation can be challenging. Assigning receipts to reports and trips takes some time to figure out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0
February 2024

Great product

Pros

The AI scan feature is fantastic, and having a mobile app makes it more convenient than using Google Sheets. I also like the ability to add team members and the seamless sync with Zoho Books.

Cons

There's nothing at all that I find lacking. I think it's all great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Erik

Medical Devices, 500+ employees

Less than 6 months

4.0
January 2024

Zoho review

Pros

Ease of use, especially with the effortless mobile upload feature!

Cons

It doesn't easily recognize when a report has been completed and reminds me to submit it.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

6

J

Joann

Oil & Energy, 11-50 employees

4.0
January 2024

Convenience of use

Pros

It's highly convenient for managing expenses across multiple employees.

Cons

The submitter should be able to request approval from more than one approver.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

5

A

Andrew

Information Technology and Services, 51-100 employees

5.0
January 2024

Zoho Expense - Clean functional UI

Pros

Zoho Expense offers a clean, intuitive UI that is bug-free and works seamlessly across desktop and mobile platforms. While this may seem basic, I've used other expense management solutions that struggle with these fundamentals. Setting it up was simple, even though we haven't integrated it with other systems yet, which is usually where challenges arise. The categorization algorithms learn quickly, and the OCR error rate is minimal, making it an excellent choice for managing expenses.

Cons

While the initial trial period is excellent, determining which plan to commit to would be easier if there was an option to explicitly trial the different plan levels.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

C

Craig

Broadcast Media, 1-10 employees

More than a year

5.0
January 2024

Excellent Product

Pros

Easy to navigate and affordable for small businesses.

Cons

Exporting expenses could be more simple, but overall, it's still top-tier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Danielle

Retail, 51-100 employees

Less than 6 months

4.0
January 2024

New Review

Pros

It's extremely user-friendly. Uploading expenses is simple, and it's easy to track what's been added, paid, pending approval, and already approved.

Cons

I haven't encountered any downsides with using this system so far.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Marco

Research, 1-10 employees

Less than 6 months

5.0
January 2024

Best In class travel expense tracker

Pros

This software is simple, cost-effective, and automates tasks efficiently.

Cons

Didn't find any flaws so far. Maybe some minor improvements in the app could be beneficial

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10