Total 51 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

29%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Brenda

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
June 2024

I recommended Zoho to all my clients

Pros

I liked it's online accessibility and mobile functionality, which made it simple and surprisingly enjoyable to use! The feedback from my clients' employees has been excellent, particularly those who travel internationally and rely on its foreign exchange calculations.

Cons

Occasionally, I encounter individuals who aren't very tech-savvy, and I need to provide some guidance, but that's typical with any software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

W

William

Hospital & Health Care, 1-10 employees

4.0
June 2024

Straight Forward Expense Capture

Pros

Entering expense information was a breeze.

Cons

I haven't had much opportunity to explore the software to develop a solid opinion yet.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

L

Lisa

Non-Profit Organization Management, 11-50 employees

4.0
June 2024

**Review is based on very little testing**

Pros

We're pleased with the cost-effectiveness of managing expenses and the simple interface it offers.

Cons

The setup process is taking some time, but we're eager to fully test it out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

C

Claude

Transportation/Trucking/Railroad, 11-50 employees

5.0
May 2024

Very good product.

Pros

ZOHO Expense has been invaluable for our business, saving us considerable time with substantial benefits. Its seamless integration with ZOHO Books is a significant advantage.

Cons

Initially, it was confusing to distinguish between travel expenses and other types.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jey

Information Technology and Services, 1-10 employees

4.0
May 2024

Good fro tracking with approval matrix

Pros

The matrix approval process is crystal clear and effortlessly implemented.

Cons

The software can be expensive. Occasionally, categories don't sync correctly from Xero.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

8

Functionality

8

J

Jason

Marketing and Advertising, 1-10 employees

5.0
May 2024

Zoho for the win

Pros

It automatically imports my corporate payment expenses, streamlining the entire process.

Cons

There isn't a receipt assurance feature like some competitors offer for imported transactions from linked banking or credit card accounts. This would be beneficial for cases when I misplace or forget a receipt.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D

Dante

Airlines/Aviation, 1-10 employees

5.0
May 2024

Great and Easy to Use App

Pros

The software's simplicity coupled with its extensive feature set is impressive!

Cons

Integrating with Zoho Mail isn't as simple as with the expense app itself.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Muhammad

Wholesale, 11-50 employees

5.0
May 2024

Very good Expense Management & MIS Reporting

Pros

I was impressed by the reporting and analytics capabilities, along with its support for regional languages, making it accessible to a broader user base.

Cons

When printing reports, regional languages weren't supported in the PDF format.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Arhum

Non-Profit Organization Management, 1-10 employees

5.0
May 2024

New User to Zoho

Pros

It appears highly capable and packed with numerous advanced features.

Cons

It's quite complex, and I wish it were more intuitive to learn.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

K

Kearan

Religious Institutions, 1-10 employees

Less than 6 months

5.0
May 2024

Expense Organising For Dummies

Pros

This is by far the most effective expense management tool I've used. It's simple for our church organization, even as we continue to build our tech proficiency.

Cons

The only drawback is that it occasionally fails to recognize our local currency. However, I can manually adjust this when needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Mason

Defense & Space, 1-10 employees

Less than 6 months

5.0
May 2024

Zoho Expense for Small Business

Pros

It provides comprehensive support for travel expense reporting and reimbursement, with easy reporting of per diem expenses.

Cons

The PDF format reports have non-standard sizing.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not specified, 1-10 employees

5.0
May 2024

Zoho Expense - a helpful tool

Pros

Scanning receipts on both computer and smartphone is incredibly simple, with the AI reader correctly categorizing expenses, speeding up and improving accuracy.

Cons

It would be beneficial if it could integrate with other accounting apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not specified, 1-10 employees

4.0
May 2024

trying it out

Pros

While it seems intuitive to use, I'm still exploring its full potential. I like its ability to extract information from older receipts.

Cons

I had to switch to my laptop because it claimed my phone was full, even though it wasn't.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0
May 2024

Great way to stay on top of expenses.

Pros

Integration with banking and other Zoho applications significantly enhances our ability to manage and monitor expenses. For those using Zoho CRM, it's the ideal solution for streamlined expense management.

Cons

I wish the system would auto-analyze receipts more effectively, although this feature is similarly implemented elsewhere.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not specified, 1-10 employees

4.0
May 2024

Great for small business owner

Pros

A fantastic tool for tracking expenses linked to company credit cards.

Cons

It would be great to have a free option beyond the trial period, but unfortunately, that's not available.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not specified, 11-50 employees

Less than 6 months

5.0
May 2024

Zoho Expense has made life so much easier!

Pros

Our previous expense reporting was chaotic with manual spreadsheets. This tool offers numerous benefits; the receipt scanner alone makes it worthwhile.

Cons

Honestly, I haven't encountered any issues so far. I've seen some other concerns mentioned, but I haven't experienced them myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N

NICOLE

Construction, 11-50 employees

4.0
May 2024

Great Software

Pros

Easy to set up and simple to use. also my team found it very intuitive.

Cons

There are additional charges associated with almost everything.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Rajesh

Mechanical or Industrial Engineering, 11-50 employees

5.0
May 2024

Easy to Use

Pros

The software is user-friendly, hassle-free, and simplifies bill tracking.

Cons

Overall, I don't see any downsides, although I wish there wasn't a minimum user requirement to purchase Zoho Expenses.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

4.0
April 2024

Versatile yet user friendly

Pros

A cloud-based, mobile software solution that works seamlessly.

Cons

Automatic categorization of receipts is lacking.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

A

Anonymous

Not specified, 51-100 employees

5.0
April 2024

Trial and evaluation

Pros

The demo showcased its capabilities well, and we're eager to implement the system. It aligns perfectly with our needs, offering simplicity, flexibility, and customizable options.

Cons

Connecting with a credit card isn't simple. We're currently working through this during the implementation phase.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10