Total 45 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

24%

3

Stars

2%

2

Stars

0%

1

Stars

4%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Addison

Financial Services, 11-50 employees

More than a year

5.0

Time & Expense Tracking Solution

Pros

The mobile app's availability is particularly advantageous, allowing me to track project time and expenses on the go.

Cons

I haven't encountered any errors while using Zoho Books.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Dan

Computer Software, 1-10 employees

5.0

Very wonderful tool

Pros

It's an excellent choice for small business accounting services, boasting a clean and professional appearance.

Cons

Automating most of its features requires coding skills.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
rafael

Design, 1-10 employees

5.0

Easy to configure and use

Pros

For tax purposes and generating invoices, including CFDI invoices, it's highly effective. Ideal for small businesses or freelancers.

Cons

So far, I haven't encountered any drawbacks. I hope I won't need support because it seems to be unavailable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K
Kevin

Internet, 11-50 employees

More than a year

4.0

Does the job

Pros

It fulfills all our needs by managing invoicing and sending various types of bills. It integrates seamlessly with Zoho CRM, a tool our team uses daily.

Cons

Certain aspects can be challenging to configure; it takes time to understand how everything links together.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Alicia

Accounting, 1-10 employees

More than a year

1.0

Blocks you when you need it.

Pros

The interface is modern and intuitive. It features a sales portal where customers can access their invoices and payments online, which was a key selling point for us.

Cons

The debit and credit sides are reversed compared to the UK system. For instance, a sales balance of - 100 in the UK means the customer owes 100. In Zoho, it indicates the customer has a credit of 100, potentially requiring a refund. The system also restricts fast typing and clicking, has issues with batch invoicing, and reviewing invoices individually is time-consuming. Extracting more than 100 statements at once is not possible, making it unsuitable for large sales ledgers.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

S
Samuel

Hospital & Health Care, 101-500 employees

More than a year

5.0

The Perfect Accounting Solution For Business

Pros

Initially, it's a simple accounting solution. It simplifies online accounting, invoicing, purchasing, and managing accounts payable.

Cons

Using Zoho Books has been exceptional for me. It boasts excellent features without any issues or missing functionalities.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

L
Lydia

Plastics, 500+ employees

More than a year

5.0

Have a vision of caution in accounting with Zoho Books.

Pros

Zoho Books promotes financial accountability by offering transparency in spending. Its automation reduces manual entries and streamlines repetitive tasks. The reporting tool provides valuable financial insights, and its billing features simplify invoicing with branded templates that are easy, secure, and fast to share with clients.

Cons

I'm very pleased that Zoho Books hasn't presented any cons yet. It has performed exceptionally well for our needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Melissa

Package/Freight Delivery, 11-50 employees

Less than 6 months

4.0

Simple Accounting Tool

Pros

A fantastic tool for basic accounting, offering a free plan and an excellent mobile app.

Cons

Activating advanced features can become costly over time.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

3

Functionality

5

L
Lamine

Investment Banking, 500+ employees

Less than a year

4.0

Zoho Books review use

Pros

Zoho Books enhances business management by automating workflows, saving considerable time. I like its availability in both free and paid versions.

Cons

Customer support lacks professionalism, often leading to lengthy interactions where their advice is misunderstood.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

W
William

Accounting, 1-10 employees

Less than 6 months

4.0

Support

Pros

Setting up and starting to use it is simple. While I liked it a lot, their customer support is disappointing.

Cons

Dealing with their support is frustrating; I've gone back and forth with someone unfamiliar with accounting. I'm considering switching to another platform despite the work I've invested in my current account.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

3

Functionality

8

D
Darren

Import and Export, 1-10 employees

More than a year

4.0

Powerful and Invaluable tool at an incredible price

Pros

We like the flexibility to add modules and expand into areas like inventory effortlessly. The support is prompt and efficient, ensuring a positive outcome across modules including billing, invoicing, and purchasing.

Cons

One annoyance is the inconsistent search functionality across screens. Some require exact names, while others use keyword searches that are quick and efficient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Merix

Glass Ceramics & Concrete, 11-50 employees

Less than 6 months

5.0

Accounting software report

Pros

Zoho Books efficiently manages small business operations by automating workflows.

Cons

Work completed on Zoho Books can be uploaded to cloud storage like OneDrive or Zoho WorkDrive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

H
Hassan

Events Services, 1-10 employees

Less than 6 months

5.0

Customer

Pros

The customer portal in Zoho Books allows us to track whether customers have viewed the invoices we've sent them.

Cons

Zoho Books saves time by allowing customers to pay invoices in one place, which simplifies the process for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

P
Paras

Accounting, 51-100 employees

Less than a year

4.0

Zoho User

Pros

Being an online platform, users can access it from anywhere.

Cons

The features for investment accounting and family office accounting are lacking. The interface can be difficult to navigate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J
jackson

Non-Profit Organization Management, 101-500 employees

More than a year

5.0

online payment system for all

Pros

I like the invoicing templates provided by the application for free; they have a user-friendly interface.

Cons

There's a limit on the number of people one can contact per month.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J
Jeethendra

Financial Services, 51-100 employees

More than a year

5.0

From free to paid subscription

Pros

The seamless use of Zoho Books across all devices, with data stored on servers rather than locally like in Tally, has been very convenient.

Cons

I have no major complaints, but I believe a thorough demo or training is necessary for more productive use of the application.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W
Winnie

Business Supplies and Equipment, 11-50 employees

Less than 6 months

5.0

Do work online

Pros

Using this software, I've successfully managed accountabilities and project planning from home.

Cons

To me, its support for remote work is beneficial; however, there aren't many other features I find particularly useful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K
Kalume

Computer Software, 51-100 employees

More than a year

4.0

Online book of account

Pros

Integration with Zoho Invoice simplifies the creation of invoices and streamlines our workflow.

Cons

The software excels in maintaining records and generating reports on invoicing and billing transactions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

A
Anonymous

Not specified, 1-10 employees

Less than a year

4.0

Ease of Use

Pros

It's quite intuitive for creating invoices and tracking transactions.

Cons

Occasionally, the website lags. I'm unsure if it's due to my computer or server issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

J
James

Civic & Social Organization, 51-100 employees

Less than a year

5.0

best accounting and taxing application for business

Pros

I rely on Zoho Books for balancing my business books. Its availability on both Android and iOS devices, coupled with its simplicity and user-friendly interface, makes it highly convenient.

Cons

The application performs well for my needs, although sometimes it updates too slowly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10