Last Updated

Key Takeaways

Generated from the text of customer reviews

Zoho Invoice is invoicing software for finance and accounting teams, plus small business owners who handle their own books. What users like most is how easy it is to use and set up, whereas customer service is the main complaint among users. Zoho recently added customizable PDF templates for expense records.

Our Verdict

Zoho Invoice suits freelancers, consultants, and small to mid-sized service businesses that want to send invoices without the hassle of learning unnecessary features. The free plan lets smaller teams start at no cost, but costs increase as the business grows. We recommend it for solo operators and small teams that need a simple and affordable invoicing option.

Zoho Invoice Specifications

  • Financial Reporting
  • Invoice Management
  • Expense Tracking
  • Tax Management

Zoho Invoice Features

Invoicing

Templates are customizable, so invoices can match how the business wants to present itself. They go out on a set date, or on a repeating schedule if the account is billed regularly. The software supports more than 10 languages, which helps when a customer expects an invoice in their own language.

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Quotes

A quote can list prices, discounts, terms, and custom fields, with an expiration date so the customer knows when to respond. Customers approve them through the customer portal. From there a quote turns into an invoice, starts a new project, or just stays on record.

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Contacts

Customer profiles hold contact and billing information. Transactions run through the customer portal, where unpaid invoices get attached to statements and summaries of past transactions go out to customers. Billing and shipping addresses can use separate formats. Card details are stored for recurring charges, and the system asks customers for feedback directly.

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Payments

Online payments run through more than 10 gateways. Cash, checks, and other offline payments get logged by hand. Recurring transactions charge automatically, and unpaid invoices trigger reminders. Credit notes handle refunds. Payment receipts can use different fields and templates depending on what the business wants to show.

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Expenses

Users log expenses, sort them into categories, and link billable costs to a customer, then turn those costs into an invoice. A mileage tracker turns billable miles into a dollar figure. Reports, built-in or custom, plus dashboard summaries, cover expense activity.

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Projects And Timesheets

Projects get set up with hours tracked against them, so unbilled time or expenses are visible before anything goes to a customer. Invoices come straight from a project or from logged hours, billed either by project or by task. Recurring billing cycles can fold in unbilled hours automatically.

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Customer Portal

Zoho Invoice includes a customer portal. Clients view invoices, quotes, timesheets, and project details from one account. They can pay an invoice in full, pay part of it, or settle several invoices in one transaction. Customers accept quotes and leave comments on them, and logged hours or unbilled expenses stay visible for review. The portal also collects ratings and feedback on the business.

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Pros And Cons of Zoho Invoice

Pros

  • Helps you follow up on unpaid invoices sooner

  • Keeps billing organized as your client list grows

  • Cuts errors when you bill for expenses

  • Helps service businesses send clients accurate bills

  • Cuts the time spent on recurring billing

Cons

  • Some community answers leave users wanting more clarity

  • Customer support responses can be slow to arrive

  • Wrong entries can take extra effort to fix properly

Zoho Invoice Reviews

Total 45 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

24%

3

Stars

2%

2

Stars

0%

1

Stars

4%

Share your experience

A

Anonymous

Not specified, 11-50 employees

More than a year

3.0
June 2024

Basic Invoicing and Overview tool

Pros

It's fundamental and doesn't overwhelm with features. It's part of the broader Zoho system.

Cons

Templates are limited, and setting up invoices in different languages can be problematic.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

7

Functionality

6

C

Cassandra

Pharmaceutical, 1-10 employees

More than a year

5.0
June 2024

User friendly

Pros

The app is incredibly intuitive, simplifying bookkeeping tasks and reducing stress.

Cons

For my business needs, there are no drawbacks. I adore the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
June 2024

Zoho Books Review

Pros

The mobile app performs well its attractive logo adds to its appeal. It's efficient and delivers quality.

Cons

There's an additional fee for converting uploaded documents into transactions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Frequently Asked Questions

Does Zoho Invoice offer an API?

Yes, Zoho Invoice offers an API.

What language does Zoho Invoice support?

Zoho Invoice software supports over 10 languages, including English, French, German, Japanese, Korean, Polish, and Greek.

What other apps does Zoho Invoice integrate with?

Zoho Invoice integrates with platforms such as Stripe, PayPal, QuickBooks, HubSpot, Slack, Google Workspace, and Authorize.net.

Does Zoho Invoice have a mobile app?

Yes, Zoho Invoice offers a dedicated mobile app for both iOS and Android.

What types of pricing plans does Zoho Invoice offer?

Zoho Invoice pricing has no subscription fee, as the software is free to use. Get a detailed Zoho Invoice cost breakdown to make an informed decision.

Who are the typical users of Zoho Invoice?

Zoho Invoice features are used by freelancers, consultants, contractors, small businesses, agencies, startups, and entrepreneurs.

What level of support does Zoho Invoice offer?

Zoho Invoice offers email and phone support, an online contact form, FAQs, community support, help resources, and documentation.