Zuora Reviews

“Over hyped Subscription management and Billing solution

Pros

I find the API-driven functionality of this software the best. It's easy to use, navigate and set up which makes repetitive billing a simple task.

Cons

This software falls short even in handling basic multi-currency requirements. The product catalog model is too flat and simplistic which lacks customization and extensibility. In short it feels rigid and inflexible.

“My experience with Zuora

Pros

I'm amazed by how this tool automates invoice generation, billing management and tracking of invoice payments. It integrates seamlessly with CRM tools like Salesforce, making the process even smoother.

Cons

Occasionally, there are bugs and intermittent errors when sending approved quotes from Salesforce to Zuora. However, overall my experience has been great.

“Not Customizable

Pros

In my experience, Zuora is perfect for simple transactions and smaller teams that don't handle complex deals. The integration with Salesforce is also a nice feature.

Cons

The customization options are very limited so we most of the times require additional support for making any kind of changes. Also the user interface is outdated and not user friendly.

“An excellent application to automate billings.

Pros

One of the standout qualities of Zuora is its exceptional notification system. It allows us to send customized emails to all customers requiring renewal reminders before their renewal date. The software's high level of customization plays a key role in tailoring it to our company's specific needs. Additionally, the seamless integration with other market software, such as our CRM, makes Zuora even more valuable.

Cons

The learning curve within Zuora is quite steep due to the software's robustness and its various characteristics and capabilities. It is important to focus on training new users because this can be a challenging aspect. Another important detail is the limited segmentation of billing notification emails, as they can only be sent to selected countries.

“Powerful and flexible subscription management platform

Pros

Thanks to Zuora, we were able to create a comprehensive subscription service. It gives us full control over managing and configuring various aspects of the subscription order-to-cash process, including rate plans, payment gateways, charging, invoicing and reporting.

Cons

The initial setup and license costs act as a barrier for us. The investment makes sense for concrete, substantial business cases but may not be as worthwhile for small scale or experimental activities.

“Pricey, but good for the right size of company

Pros

I really like the fact that the software has numerous features. Well the user interface can be a bit challenging to use at times, still it's robust and reliable. The rules are easy to follow and it precisely handles its core business functions. As a customer team, we rely heavily on this software, as it serves as our go-to platform for billing and product-related information.

Cons

The installation process was challenging. This happened four years ago, but you have to pay a high amount for professional services, and there was a significant misalignment between what the software could do out of the box and what we needed to program on our side. It ended up working out, but it required a substantial distribution of development resources to keep it functioning. It was far from ideal, and it was likely due to us not asking the right questions. Another drawback is the expensive nature of the software, and as the organization grows larger, obtaining support becomes a challenge as it seems disconnected from the rest of the organization. It has been one of the most enterprise-like experiences in terms of buying, negotiating, and relying on consultants to build certain parts, similar to our experiences outside of Salesforce. The new features that are released are good, but they feel isolated and come with a high price tag. Granted, as a public company, they need to deliver value to shareholders.

“Great product, terrible data and reports

Pros

Among all the options in the industry, Zuora stands out as it allows us to customize everything as per our need. Also it seamlessly integrates with Salesforce, which is a great advantage.

Cons

Dealing with data in this software is a nightmare. There is no documentation for the reports and data export features, and the company provides little assistance. The integration team provided by Zuora was not professionals and it wasn't easy for us to work with them.

“Getting Better

Pros

Over time, the Zuora billing system has won me over. I had the opportunity to attend Zuora's annual conference in 2019, and I highly recommend it. The conference provided valuable insights into existing and upcoming features. The representatives from Zuora are dedicated to helping us customize the billing system and recommend best practices. With ongoing improvements and added functionality, I have high expectations that Zuora will continue to meet more of our billing needs. They also have a "Zuora University which is an excellent resource with interactive online videos that provide valuable information.

Cons

Initially, Zuora was not user-friendly, and the implementation process was challenging. It took a lot of trial and error, reading through their help articles and reaching out to their support team for assistance. To fully benefit from the system, a significant investment of time and resources is required. Additionally, my company has discovered that we need to purchase additional features to improve our experience.

“Zuora billing

Pros

Our company work on this software on a daily basis. We use it for tasks such as submitting invoices, sending out email notifications and setting up accounts.

Cons

One of the aspects I dislike about this software is that many functions are only available at an extra cost. Getting in touch with support is not a simple task, and I think it would be great to have a chat option. Also some of the settings are inaccurate.

“Zuora for billing

Pros

When it comes to billing for a subscription service, this tool is fantastic. However, at times, the system's setup can be overly complicated.

Cons

The reporting feature needs improvement, especially in its default state, as it is not the most user-friendly to run.

“It's so slow, it has delayed my sales process by A LOT

Pros

I can't think of many systems that are in English, to be honest. This is why I prefer Zuora over others.

Cons

The system is very slow which causes too much frustration. I can't count the number of times I was on the phone with a prospect, trying to create a quote, only for the system to stop working. It might work for businesses with just one product and no price customization, but as soon as you add more than 2 to 3 products or make changes, it becomes unusable. Generating a PDF takes 30 minutes, which is unacceptable when you have a customer on the phone with their credit card ready. Many of them would simply say, "Call me back when it's working," and good luck trying to chase them later.

“Great SaaS Billing System

Pros

As a SaaS company, we have been using Zuora regularly as a fantastic, customizable billing system. It seamlessly integrates with Salesforce and our other applications, ensuring that all our data is unified.

Cons

We have had to find different ways for situations that should have been simple, such as prorations.

“Zuora Review

Pros

In my opinion, Zuora is excellent for any subscription-based business. Its subscription object model is robust and offer customization options that eventually gives a wide range of options to customers. Integration with other systems is also a hassle free process using their APIs, and the Salesforce Zuora connector is simply awesome. Setting up credit card processing through one of their partners is also very uncomplicated.

Cons

The reporting capabilities are mediocre at best and could use improvement. I would not recommend Zuora to customers who sell their products through a reseller.

“Good tool, but lacks UX enhancements and easy support

Pros

What makes Zuora stand out is its exceptional ability to handle revenue recognition and other financially integrated components required for accounting purposes.

Cons

Not only, the tool can be confusing to use at times but getting support is also not easy. Zuora needs to make significant improvements to their user experience to improve its user-friendliness.

“The best subscription billing

Pros

Our transition from an outdated system to Zuora was absolutely amazing! Right out of the box, it perfectly managed a significant amount of our previously obscured data. Anyone could log in and instantly see our progress or run reports to obtain valuable churn, ARR, MRR and other insightful metrics. The setup process was quick and relatively hassle free. It simply works well for us!

Cons

There are so many features in the tool that we didn't use. While we didn't need them, their presence made the user interface a bit cluttered which makes it challenging for us to navigate through the tool.

“Needs more power

Pros

I find Zuora mainly useful for subscription services. The software offers basic billing functions and generates AR reports.

Cons

I find that there are several functionalities that leave much to be desired. The out-of-the-box reporting and data manipulation options are rigid, making it difficult to run recurring reports. While additional functions can be purchased with money, I believe many of them should be included by default. The invoices are messy and have limitations in terms of how information can be represented. The customer service team tends to prioritize closing tickets quickly rather than being thorough. Although it works decently, there is still room for improvement.

“A must for subscription-model businesses

Pros

Z-billing provides numerous ways to modify customer subscriptions based on their individual needs. You can easily disable auto-renewal, add or remove products from a subscription and adjust the price. Moreover, Zuora effortlessly integrates with Salesforce which allows for easy creation of quotes in Salesforce that automatically generate subscriptions within Zuora. The interactive learning center they offer is incredible as it provides step by step guidance on creating, modifying and canceling subscriptions.

Cons

As there are so many different features available, it requires a significant amount of time to fully learn all the functionality of the software.

“Billing application for subscription based companies

Pros

With this app, I can manage various billing methods, including mobile, online, recurring and subscription payments, as well as invoicing.

Cons

The setup process for integration was not easy and required more time than expected.

“Implemented this Product for a Start-up

Pros

My first job after college was with a technology startup and they had recently started using Zuora, and it was my responsibility to implement it all around the company. The experience was seamless and highly satisfying. Despite the absence of our implementation specialist now, the system proved intuitive and user-friendly. I was able to teach myself a great deal and now use the product on a daily basis.

Cons

The provided reports did not exactly meet my needs, so I had to create many manual reports. I eventually obtained the required information, but it took longer.

“Zuora Review

Pros

Zuora supports a wide range of billing models and pricing structures, accommodating different billing periodicities, frequencies and more. It offers native integrations with Salesforce.com and various payment gateways. The system is user-friendly and thoughtfully designed for subscription billing. And the good thing is it has all the useful features.

Cons

The pricing structure is expensive, and the implementation process is lengthy.

“Was a nightmare for our organization.

Pros

There aren't many options out there and even Zuora barely met our requirements.

Cons

It did not scale well with our tech stack, and there were many outdated features. The implementation itself was extremely costly.

“Edge-to-edge platform for subscription business

Pros

This platform combines an integrated billing engine, analytics and insights, marketing automation and a pricing tool specifically designed for SaaS businesses.

Cons

The free trial period is not enough to fully understand the tool's features as it requires more time for integration.

“Robust functionality for subscription-based companies of all sizes

Pros

I was truly impressed by how Zuora allowed me and my company to monitor almost everything we needed, such as incoming revenue and the performance of specific products in our catalog. For businesses aiming to scale up or seeking a more efficient way of managing their finances, Zuora is undoubtedly the best tool available.

Cons

I am dissatisfied with the complexity of Zuora. Many of the features seem to be designed for a large companies as a result you have to spend a lot of time learning this software. Additionally, it often requires numerous clicks to complete an action due to the multiple layers of complexity.

“big upgrade from previous billing system

Pros

As a growing startup with recurring monthly payments, it became evident that our previous provider couldn't handle the volume and frequency of payments we dealt with. That's when we were referred to Zuora. The transition has been fantastic. Not only does Zuora handle our payment load well, but it also brings additional features and functionalities that we hadn't even considered. From my experience, Zuora is like the Salesforce of payment systems.

Cons

It is a bit complex. We had to assign someone as an admin for our Zuora account to ensure proper integration with our other systems. If the setup and maintenance processes were a bit easier, it would receive a 5-star rating.

“I was a developer/maintainer/admin on this for a number of years at my last company

Pros

When sticking to its out of the box functionality, Zuora serves as a highly effective billing platform. It excels in transactional environments and has been improving for service-oriented billing. The availability of historical data and audit trails is commendable. Handling usage data and issuing refunds and credits is surprisingly smooth. Furthermore, they take care of all credit card handling, eliminating an additional hurdle for companies to overcome.

Cons

Customizing this software is a challenging task. Dealing with the APIs and object model behind the scenes is not easy, and there are still some bugs present. Depending on the charge model, implementing it within the system can be a real pain. While they give you options when it comes to pricing, setting up conditioned prices and similar configurations requires a significant amount of time for initial setup. Handling split revenue when exporting to finance software is also a hassle, especially for scenarios like a support charge attached to a licensed monthly cloud service. To their credit, when I left my previous position working with them, they were making improvements, so it's possible they are addressing some of these issues. One important drawback is the absence of a production matching sandbox. While they can refresh a sandbox to a specific snapshot in time for a fee, in an enterprise environment, it quickly becomes outdated. Furthermore, their sandboxes have slight implementation differences that become apparent when heavily utilizing the API.

“Customer Service needs improvement

Pros

I can't really find any positives about this software. Our implementation was quite terrible, and unfortunately, there hasn't been any noticeable improvement since then.

Cons

The customer service is not good, and the professional services hours come at a very high cost. There are no SLAs in place for the support team to respond promptly. The integration between Zuora and SF is terrible, and half the time, the data doesn't appear as expected.

“A previous Billing manager - Used Zuora

Pros

When it comes to billing software, the most important aspect is reliability, especially when handling customers money. In that regard, Zuora has proven to be highly reliable with very few issues.

Cons

When I started using Zuora, I encountered several issues and have to spend a lot of time learning it. Well it is common with any new software or system. Furthermore making updates to subscriptions can be somewhat cumbersome, particularly when dealing with larger updates.

“Zuora is clean and simple to use.

Pros

I really like that I know I have the option to generate customer and data reports. It's fantastic that the tool can be used in conjunction with other software as well.

Cons

Zuora lacks customization options for individual accounts, and it's not entirely foolproof, which means agents can easily make mistakes.

“Best Billing Platform For Subscription Business

Pros

I really enjoy how seamlessly I can update billing plans whenever I need to make changes to prices or add/remove features from my subscription.

Cons

One aspect I dislike about the software is the limited data verification. For instance, there is no email address validation in the API when creating contacts.

“Our company loves Zuora!

Pros

The integration with Salesforce is seamless which makes it an incredible tool to work within a single application instead of juggling multiple ones.

Cons

Sometimes, I find it confusing how it sends to Z billing, but overall, I don't have many complaints.

“Solid billing software

Pros

The interface is quite simple and it covers the majority of our use cases. The reporting capabilities are quite powerful.

Cons

Building reports can be a bit complex, and pulling certain reports can be quite slow. Also it's frustrating that I can't link between multiple data sources in reporting.

“It's good in an overall point of view

Pros

Creating reports is not a problem anymore. The Data Source includes most of the objects needed to generate complex reports. The support team is quick to respond to requests, and there is an abundance of information available on the community website.

Cons

I find myself making numerous alterations for each product I need to add or remove. Waiting for a bill run to generate an invoice takes around 1 minute. The UI could be more modern, and the search engine requires improvement. It takes at least 2 minutes to locate a payment using the payment number.

“Very efficient, recurring billing and management software.

Pros

The platform looks great and it excellently manages all of our clients and deals. Additionally, the reporting functionality is thorough, ensuring proper control over everything.

Cons

It can be overwhelming. There are numerous reports and features that are difficult to use and figure out. Additionally, the reporting speed is a bit slow due to limited memory space.

“Finally

Pros

Zuora is the first billing system that has truly met our needs and gotten the job done for us. It comprehensively fulfills our requirements.

Cons

While Zuora does fulfill our needs, it comes at a high price. Despite the cost, the benefits of having a reliable billing system are worth it.