Admin By Request Reviews

“easy onboarding and detailed control”

Pros

Getting our engineering power users up and running with Admin by Request was much simpler than with any other privilege management tool we evaluated. The setup felt very user friendly, the recommended best practice settings were already selected by default and it still gave us very detailed control over files and applications for more complex elevation use cases.

Cons

Buying it took a little more time and effort than I expected. The quote to order process moved somewhat slowly and being able to purchase licenses directly would have been preferable although it wasn't a deal breaker.

“Remote installation without admin hassle”

Pros

It's been really useful for letting remote users with limited connectivity install or customize software without needing direct remote admin help every time.

Cons

Every now and then it doesn't behave the way it should and I end up uninstalling it, signing in as admin, installing the software manually and then reinstalling it. It's extremely uncommon though maybe around 1% of the time.

“Simple admin rights management”

Pros

Adding new apps to the dashboard is easy and assigning admin rights to users has been hassle free. Plus the mobile app and Apple Watch support have been excellent too.

Cons

The initial setup was a bit challenging at first but the support team was very helpful in getting everything up and running. Once that was done using it became very simple.

“Quick setup and support”

Pros

This platform was up and running easily and using it has been just as simple. Users can start working with it right away without needing much technical help. On top of that the customer support team responds quickly whenever something comes up and they actually take feedback on board to improve the overall experience.

Cons

At this point I really don't have any complaints as it does exactly what it promises and works reliably.

“independence and privilege management”

Pros

It gives users a lot of autonomy when they need to elevate their privileges. It also makes it possible to get a break-glass account very quickly and remove local administrator rights without much hassle.

Cons

Some actions still require entering the local session username and password. If an admin session request was not made beforehand, the action fails and has to be started again.

“Stronger security win”

Pros

The support has been really good, the rollout was completed very quickly and the software works exactly as expected. Plus it makes management much easier while also increasing security and at this point I really wouldn't want to be without it.

Cons

One thing that still needs improvement is the MPS platform. The owner or reseller should have direct access to all their customers in the app as well, just like they already do on the web version.

“helpful support available”

Pros

Everything is laid out clearly and organized well so getting around the product is very easy. Plus it does what it's supposed to do without any hassle and the customer support team has been quick to respond and really knows their stuff.

Cons

The Mac side could still use some improvement although it's clear they're actively working on it. At the moment the product doesn't offer the remote access feature on Mac but I know that's already part of their roadmap.

“Better software control”

Pros

Having tighter control over what gets installed and who is installing it has been a big plus. And it adds the best protection against unwanted software since a program cannot run unless I approve it as the admin.

Cons

A few programs are tricky to pre-approve so I still get occasional approval prompts. The good part is that approving them is simple when it comes up.

“simple to setup”

Pros

One thing I have liked most about Admin By Request is how fast and responsive their support team is, along with how user-friendly the product is right from the start. Getting everything up and running was also very easy and in the two years since we put it in place, we haven't run into any problems. It's reassuring to have a system that simply works and if any questions do come up, support is always quick to help.

Cons

The only thing I'd really suggest improving is keeping the guides more up to date but that's a very minor issue.

“Reliable admin control and activity tracking”

Pros

After several years of using Admin By Request at our company, it has consistently worked really well. It gives us a easy way to manage users admin access on Windows devices. The audit log for device changes is another very valuable feature. We can also organize users into groups so for example our developers are allowed to run certain pre approved programs. We use ABR on our Windows servers too and it has been very useful for auditing there as well. The licensing cost is very reasonable and communication with the ABR team has always been pleasant.

Cons

There haven't been any major issues. The helpdesk response time could be a little quicker and the process for adding extra licenses could be more organized.

“affordable setup with Intune”

Pros

Thanks to the non-profit pricing, Admin By Request was much more affordable for us. The admin-side setup was simple as well and rolling it out through InTune went very smoothly.

Cons

One issue we still run into is with TeamViewer QuickSupport. It sometimes conflicts with the system because UAC prompts appear that TeamViewer QS cannot view while supporting a remote user.

“secure access and strong control”

Pros

Using Admin By Request has been very convenient thanks to its user-friendly setup, great user access control, secure remote access, helpful article writing features, good value for the price and reliable login management.

Cons

I noticed that application updates cannot be scheduled for users, the rollout process is slow some requests get stuck and there are no log entries to track what happened.

“Pretty easy to setup”

Pros

It was easy to set up and run and the support is comparatively fast. Their customer focus is excellent, responses come quickly and the whole system is extremely configurable.

Cons

A few more detailed settings would have been useful right away but you can always talk to the vendor and possibly get new features added.

“Flexible control for privileged accounts”

Pros

The product is highly flexible in how it can be used and it helps a lot when it comes to limiting privileged accounts on computers.

Cons

The Support Assist feature does not always work reliably and that especially gets in the way of the first-level support team while they are doing their job.

“easy setup and strong user adoption”

Pros

Admin By Request is user friendly for both administrators and end users. It's easy to set up and roll out and user acceptance has been very good.

Cons

There's not much to complain about. In some cases it can be tricky to control certain system applications through Run as but for more advanced administrative tasks, the Emergency account is a workable fallback.

“Helpful control for admin access”

Pros

Using Admin By Request has been easy for both end users and admins and it gives us useful tools not only to block unwanted software but also to investigate it when needed.

Cons

There are still times when it runs into limitations and cannot complete the task. I have also had Windows Recovery freeze after requesting admin access.

“Stronger security for endpoints”

Pros

Removing local admin rights from both our Windows PCs and Macs has been a huge step forward for security. Taking away permanent admin access for the IT team also helped lower the attack surface across our devices at the same time.

Cons

I do not have any real complaints but it does require a lot of internal communication to get IT administrators on board with requesting admin privileges when needed instead of having permanent access.

“Fast deployment and detailed activity logs”

Pros

Admin by Request fits into existing IT environments quickly and without much effort and users do not need any additional local admin rights. It also provides detailed audit logs and reporting.

Cons

Older applications that launch subprocesses do not always work flawlessly with this tool.

“user-friendly IT success”

Pros

It took a major headache off our IT team. It's very user friendly, the pricing is fair and we're getting great value for what we pay. The onboarding and initial introduction were excellent and whenever questions come up, the support team is quick to help.

Cons

Honestly there's very little to complain about. The software does what it promises and most of our users adopted it without much resistance.

“Helpful and easy admin control”

Pros

Using Admin By Request has been very convenient for both end users and administrators. Overall it's a really useful product and works well for both sides.

Cons

At times I wish it provided a bit more detail about what a user actually did during the time their access was elevated.