Last Updated

Key Takeaways

Generated from the text of customer reviews

Admin By Request is a privileged access management solution used by IT administrators. It is used in industries that require strict control over endpoint access. Users say it is easy to deploy and manage access requests, though some find the PIN-based process slow when approving actions. The solution is also committed to improvement, with developments like a partnership with HaloData to expand distribution across Asian markets.

Our Verdict

Admin By Request suits mid to large organizations' need for controlled admin access with minimal disruption to daily work. It fits teams with higher security expectations and structured IT environments. Pricing tends to feel reasonable at scale, though smaller businesses may find it steeper. Overall, it is recommended for enterprises with growing governance needs.

Admin By Request Specifications

  • Automation
  • Predictive Capabilities
  • Anomaly Detection And Predictive Maintenance
  • Multi-Language Support

Admin By Request Features

Auto-Approval Workflows

The system can use AI and machine learning to automatically approve elevation requests for trusted applications. After a set number of manual approvals, it can learn to whitelist software, reducing the administrative burden on IT teams and streamlining privilege management across the organization.

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Just-in-Time Elevation

This feature provides users with temporary, on-demand administrative privileges. Instead of granting permanent access, users can request to ‘Run as Admin’ for a single application or initiate a time-limited ‘Admin Session’, ensuring elevated rights are only granted when necessary.

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Malware Detection

Integrated malware scanning checks files for threats before they are executed with elevated privileges. Powered by over 35 anti-malware engines via OPSWAT MetaDefender, this feature provides a critical layer of security by preventing malicious software from running with admin rights.

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Break Glass And Laps Account Management

Admin By Request’s ‘Break Glass’ account introduces a temporary one-time administrator account replacing Microsoft Local Administrator Password Solution (LAPS). It includes auditing and automatic expiry with session termination across endpoints, removing the need for Active Directory configuration steps.

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Pros And Cons of Admin By Request

Pros

  • Deployment and configuration is straightforward

  • Supports AI-powered reports and automation

  • Offline mode for complex remote support or disconnected environments is handy

Cons

  • Policy creation UI could be more intuitive

  • Server version can be unpredictable at times

Admin By Request Pricing

Free

Paid

  • Up to 25 EPM workstation seats (Windows, Mac or Linux)

  • Up to 10 EPM server seats (Windows only)

  • Up to 25 1 SRA (Secure Remote Access) seats

  • Access to all features across Windows, macOS, and Linux platforms

  • No time limitations

  • All Free Plan features, plus:

  • Computer deletion from Inventory via portal

  • Scalable licensing options available

  • Access to ticketing system and support teams

Disclaimer: The pricing details were last updated on Aug 17, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Admin By Request Reviews

Total 22 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

82%

4

Stars

14%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Share your experience

MS

Mason S.

Mechanical or Industrial Engineering, 51-100 employees

More than a year

5.0
June 2026

easy onboarding and detailed control

Pros

Getting our engineering power users up and running with Admin by Request was much simpler than with any other privilege management tool we evaluated. The setup felt very user friendly, the recommended best practice settings were already selected by default and it still gave us very detailed control over files and applications for more complex elevation use cases.

Cons

Buying it took a little more time and effort than I expected. The quote to order process moved somewhat slowly and being able to purchase licenses directly would have been preferable although it wasn't a deal breaker.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JE

James E.

Construction, 51-100 employees

More than a year

5.0
June 2026

Remote installation without admin hassle

Pros

It's been really useful for letting remote users with limited connectivity install or customize software without needing direct remote admin help every time.

Cons

Every now and then it doesn't behave the way it should and I end up uninstalling it, signing in as admin, installing the software manually and then reinstalling it. It's extremely uncommon though maybe around 1% of the time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Andrew S.

Automotive, 51-100 employees

Less than a year

5.0
June 2026

Simple admin rights management

Pros

Adding new apps to the dashboard is easy and assigning admin rights to users has been hassle free. Plus the mobile app and Apple Watch support have been excellent too.

Cons

The initial setup was a bit challenging at first but the support team was very helpful in getting everything up and running. Once that was done using it became very simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What other apps does Admin By Request integrate with?

The software integrates with SIEM tools like Splunk, identity providers such as Azure AD, and collaboration platforms including Slack and Microsoft Teams.

What languages does Admin By Request support?

Admin By Request software is primarily available in English

Does Admin By Request offer a mobile app?

Yes, the vendor offers a free mobile app for both iOS and Android devices to view data and approve access requests.

What types of pricing plans does Admin By Request offer?

The software's price roughly starts at $39.50/seat/year (for under 50 seats). There are two Admin By Request price plans as well, including a Free Plan for up to 25 workstations and a custom-priced Paid Plan for larger deployments. Get in touch for a tailored Admin By Request cost estimate.

Does Admin By Request offer an API?

Yes, Admin By Request offers an API.

What level of support does Admin By Request offer?

Admin By Request offers support through email and a ticketing system.

Who are the typical users of Admin By Request?

Admin By Request features are used by businesses across various industries and sectors, including government, financial, healthcare, and technology.

How does Admin By Request work?

Admin by Request provides zero trust endpoint security by replacing standing admin rights with temporary, audited privilege requests, enhanced with AI-powered approvals to streamline access. While reporting is somewhat basic compared to larger PAM suites, its simplicity, smooth deployment, and responsive support make it a practical solution.