Last Updated
Overview
CallMiner Eureka uncovers hidden patterns and sentiment in every conversation, transforming data into actionable insights. Learning the complex dashboards can take time, but real-time guidance and automation help agents act quickly, improve interactions, and drive measurable results across the organization, transforming how customer experience is understood and managed.
Overall Rating
Based on 3 users reviews
4.3
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
CallMiner Eureka Specifications
- Automation
- Bot Design And Deployment
- Self-service Dashboards
- Predictive Capabilities
What Is CallMiner Eureka?
CallMiner Eureka software is an end-to-end CX automation platform that combines AI-driven conversation intelligence with advanced automation and agent augmentation. CallMiner Eureka features enable capture and analysis of 100% of omnichannel interactions, turning conversations into actionable insights. Agents gain real-time coaching and guidance, improving resolution times and customer satisfaction, while automation drives operational efficiency through process optimization, proactive outreach, and natural, voice-optimized virtual agent engagement across all channels.
CallMiner Eureka Pricing
CallMiner Eureka Integrations
CallMiner Eureka software seamlessly integrates with various applications, including:
- Twilio software
- Genesys
- Salesforce
- Five9 software
- Oracle
- Amazon Web Services
Who Is CallMiner Eureka For?
CallMiner Eureka supports organizations in a wide range of industries, such as:
- Technology
- Media and telecom
- Retail
- Manufacturing
- Financial services
- Healthcare
- Travel and hospitality
Is CallMiner Eureka Right For You?
Imagine turning every customer interaction into a competitive advantage. CallMiner Eureka makes it possible. By uncovering hidden patterns, sentiment, and intent across channels while keeping data secure, the platform empowers your agents with real-time guidance. Automated processes scale engagement across the entire customer journey, reducing costs and accelerating resolutions.
With CallMiner Eureka, deliver consistently exceptional experiences that boost satisfaction, loyalty, and measurable impact across your organization.
Still not sure if CallMiner Eureka is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
CallMiner Eureka Features
OmniAgent
The software implements voice-optimized virtual agents to automate omnichannel conversations with human-like precision. It enables smarter customer interactions, reducing operational costs while improving customer experience through industry-leading conversation intelligence and intelligent automation across multiple touchpoints.
Screen Record
CallMiner Eureka empowers front-line agents and managers through screen recording during customer interactions. The system enhances analytics, increases visibility into agent performance, and supports data-driven improvement of customer experience by capturing every interaction detail comprehensively.
Redact
The platform identifies and removes sensitive numeric data from interactions, preserving privacy without limiting insight generation. It enables the secure extraction of conversation analytics, allowing for actionable business intelligence while maintaining strict compliance with data protection standards.
Live Translate
CallMiner Eureka delivers AI-powered real-time multilingual translation to support natural, seamless conversations. This feature ensures fast, personalized interactions by bridging language barriers, allowing agents and customers to communicate effortlessly in any language while maintaining conversation context.
Advanced AI
CallMiner Eureka leverages generative and agentic AI to enhance productivity and support smarter decisions. It equips analysts with tools for automatic category creation, contact summarization, natural language discovery, and trend identification, effectively accelerating insight-driven workflows.
Pros And Cons of CallMiner Eureka
Pros
Real-time coaching helps agents resolve issues faster and more effectively
Saves time and effort by automating QA processes and conversation analysis
Responsive support and an active community help users maximize value
Cons
Coach dashboards can be complex for team leaders
Transcription and sentiment analysis can be inaccurate in complex calls
CallMiner Eureka Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars0%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Phil M.
Enterprise, 500+ employees
“Powerful insights and coaching”
Pros
CallMiner really stands out for the depth and quality of the data it provides. The level of insight available helps me create meaningful analysis that leads to real action across the operation, instead of stopping at high level reports. Also the platform performs reliably, includes a broad set of features that would benefit almost any contact centre and has an interface that becomes very user friendly once it's part of daily workflows. Its integration capabilities are also strong which makes downstream reporting and analysis much more effective. From a value standpoint the insights it generates more than justify the investment and both the onboarding process and ongoing support have been very decent. On the AI side the analytics features are especially impressive. Coach is one feature I particularly like because it plays a big part in improving call handling over time and helping drive real behavioral change across the operation.
Cons
There are still a few areas where it is slightly behind particularly in some parts of its AI capabilities although it does seem clear that upcoming platform updates are intended to address this. The newer API is definitely a move in the right direction but it is still missing some useful functionality especially when it comes to advanced filtering and access to company-level usage data. None of these limitations really reduce the overall value of the platform but addressing them would make it even more flexible and strengthen its analytical potential further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Manik
Mid Market, 101-500 employees
“Customer insights that deliver”
Pros
One thing that really stands out with CallMiner Eureka is the complete 360 degree view it gives of the customer. That visibility makes it much easier to keep every conversation personal and centered on actually resolving the customer's issue. On top of that it also helps reduce the number of contact center interactions.
Cons
It would be even better with stronger next-best-action capabilities, along with deeper insight into the customer's problem and better prediction of what the customer is likely to do next.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charlotte
Mid Market, 101-500 employees
“Helpful insights but limited AI coaching”
Pros
Using CallMiner Eureka for coaching and development has been helpful because it delivers quick insights that are useful right away. The AI assist has also been valuable since it provides helpful information very quickly. Getting everything set up at the beginning was also very easy.
Cons
I feel like the coach platform could use more AI capabilities.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
6
Frequently Asked Questions
Does CallMiner Eureka have a mobile app?
No, CallMiner Eureka does not offer a dedicated mobile application.
What language does CallMiner Eureka support?
CallMiner Eureka supports multiple languages, including French, Japanese, Spanish, English, Chinese (Traditional), German, Portuguese, Catalan, Dutch, Italian, and Chinese (Simplified).
What other apps does CallMiner Eureka integrate with?
CallMiner Eureka integrates with a variety of applications, including Twilio, Genesys, Salesforce, Five9, Oracle, and Amazon Web Services.
What types of pricing plans does CallMiner Eureka offer?
CallMiner Eureka is available through a subscription-based pricing model. Request a detailed CallMiner Eureka cost breakdown for your organization today.
Does CallMiner Eureka offer an API?
Yes, CallMiner Eureka offers an API.
What level of support does CallMiner Eureka offer?
CallMiner Eureka offers support through blog, a learning center, knowledge base, FAQs, email, phone, videos, and an online contact form.
Who are the typical users of CallMiner Eureka software?
CallMiner Eureka serves organizations across diverse industries, including technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel and hospitality.