2 Review(s)
softwareFive9 software offers seamless customer interaction management, facilitating streamlined processes and enhanced productivity. While pricing may vary, its robust features deliver tangible benefits, making it a good choice for optimizing contact center operations and elevating customer service standards.
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Five9 CRM software is a cloud-based, all-in-one, outbound and inbound business solution that streamlines customer relationship management (CRM). It is an omnichannel interface that allows you to connect to users worldwide. This ‘call-center’ (by way of typical commercial environment application) application enhances team performance and effectiveness through what the vendor terms its ‘Practical-AI’ technology. It eases workforce management and connects customers and agents through email, chat, messages, calls, social media, and other platforms.
Five9, further, links global customers to specific agents using NLP and intelligent routing; offering step-by-step guidance to all prospects.
The software allows businesses to avoid missed calls and decrease the risk of unsatisfied customers. It comes with integrated speech recognition that improves customer interaction and allows for quick answers. Real-time monitoring helps you analyze and report metrics, including smart dialers.
This SaaS software is compatible with both Windows and Mac devices.
The Five9 pricing details are given below:
For onboarding ease, you can get software training through webinars, documentation, phone support, 24/7 chat, and the vendor’s dedicated help desk facility.
The software is rated positively by many reviewers and businesses. Many websites mention the application in their different top call center software lists.
To read verified Five9 customer reviews, please head on over to our Reviews section.
Five9 Software is a web-based, 360-degree, call center automation utility geared to improve businesses’ customer experience. It offers auto sync for all contacts and CRM management. This cloud contact center software is designed for both small businesses and large enterprises to see to their cloud transformation and digitization concerns.
The software’s ‘Inbound Call Center’ offers Call Scripting, Call Monitoring, Routing, Recording, Logging, Conferencing, Screening, Tagging, Transfer, and Callback Scheduling features. Its Auto-dialer, Auto Routing, Predictive analysis, and online voice transmission facilities, further, help you to track, report, save, and manage calls all in one place. Additionally, you can use voice customization for a blended call center experience.
See How It WorksFive9 provides on-demand recording, IVR, and knowledge management for improved customer service. Its Negative Feedback mechanism, Agent interface, and Campaign management features increase the frequency of happy, repeat customers. The program’s additional slate of facilities includes timely alerts, escalation, quality management, and poll management functionalities to track customer feedback, reviews, complaints, and inquiries.
See How It WorksAutomatic Call Distribution, call center management, and queue management offer easy workforce management. The different collaboration tools coupled under the Five9 umbrella, further, enable customer segmentation, multi-channel data collection, ‘Archiving Data’, and ‘SIP trunking’ for easy task management. The application offers event-triggered actions with reminders, so you stay ahead of each activity.
See How It WorksTop Recommendation Software
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2 Review(s)
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Overall Rating
2 Review(s)
Rating Distribution
5
(1)
4
3
2
(1)
1
Share your experience