Five9 CRM software is a cloud-based, all-in-one, outbound and inbound business solution that streamlines customer relationship management (CRM). It is an omnichannel interface that allows you to connect to users worldwide. This ‘call-center’ (by way of typical commercial environment application) application enhances team performance and effectiveness through what the vendor terms its ‘Practical-AI’ technology. It eases workforce management and connects customers and agents through email, chat, messages, calls, social media, and other platforms.
Five9, further, links global customers to specific agents using NLP and intelligent routing; offering step-by-step guidance to all prospects.
The software allows businesses to avoid missed calls and decrease the risk of unsatisfied customers. It comes with integrated speech recognition that improves customer interaction and allows for quick answers. Real-time monitoring helps you analyze and report metrics, including smart dialers.
This SaaS software is compatible with both Windows and Mac devices.
Key Features of Five9 Software
Complete Call Management
The software’s ‘Inbound Call Center’ offers Call Scripting, Call Monitoring, Routing, Recording, Logging, Conferencing, Screening, Tagging, Transfer, and Callback Scheduling features. Its Auto-dialer, Auto Routing, Predictive analysis, and online voice transmission facilities, further, help you to track, report, save, and manage calls all in one place. Additionally, you can use voice customization for a blended call center experience.
Increased Customer Engagement
Five9 provides on-demand recording, IVR, and knowledge management for improved customer service. Its Negative Feedback mechanism, Agent interface, and Campaign management features increase the frequency of happy, repeat customers. The program’s additional slate of facilities includes timely alerts, escalation, quality management, and poll management functionalities to track customer feedback, reviews, complaints, and inquiries.
Integrated Workforce Management
Automatic Call Distribution, call center management, and queue management offer easy workforce management. The different collaboration tools coupled under the Five9 umbrella, further, enable customer segmentation, multi-channel data collection, ‘Archiving Data’, and ‘SIP trunking’ for easy task management.
The application offers event-triggered actions with reminders, so you stay ahead of each activity.
Five9 Software Pricing
The Five9 pricing details are given below:
- Core: 149 USD/month
- Premium: 169 USD/month
- Optimum: 199 USD/month
- Ultimate: 229 USD/month
For a custom quote in line with your business requirements, click on the ‘Get Pricing’ button above/on top of this page.
Five9 Software Demo
You can request and watch a live Five9 Demo by clicking the ‘Watch Demo’ button. Currently, the software doesn’t come in a free trial or open-access version.
For onboarding ease, you can get software training through webinars, documentation, phone support, 24/7 chat, and the vendor’s dedicated help desk facility.
Five9 Software Reviews
The software is rated positively by many reviewers and businesses. Many websites mention the application in their different top call center software lists.
To read verified Five9 customer reviews, please head on over to our Reviews section.
Five9 Software is a web-based, 360-degree, call center automation utility geared to improve businesses’ customer experience. It offers auto sync for all contacts and CRM management. This cloud contact center software is designed for both small businesses and large enterprises to see to their cloud transformation and digitization concerns.