Overview
Five9 software offers seamless customer interaction management, facilitating streamlined processes and enhanced productivity. While pricing may vary, its robust features deliver tangible benefits, making it a good choice for optimizing contact center operations and elevating customer service standards.
Overall Rating
Based on 2 users reviews
3.5
Rating Distribution
Positive
50%
Neutral
50%
Negative
0%
Starting Price
Custom
Five9 Software Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What is Five9 Software?
Five9 CRM software is a cloud-based, all-in-one, outbound and inbound business solution that streamlines customer relationship management (CRM). It is an omnichannel interface that allows you to connect to users worldwide. This ‘call-center’ (by way of typical commercial environment application) application enhances team performance and effectiveness through what the vendor terms its ‘Practical-AI’ technology. It eases workforce management and connects customers and agents through email, chat, messages, calls, social media, and other platforms.
Five9, further, links global customers to specific agents using NLP and intelligent routing; offering step-by-step guidance to all prospects.
The software allows businesses to avoid missed calls and decrease the risk of unsatisfied customers. It comes with integrated speech recognition that improves customer interaction and allows for quick answers. Real-time monitoring helps you analyze and report metrics, including smart dialers.
This SaaS software is compatible with both Windows and Mac devices.
Five9 Software Pricing
The Five9 pricing details are given below:
- Core: 149 USD/month
- Premium: 169 USD/month
- Optimum: 199 USD/month
- Ultimate: 229 USD/month
Five9 Software Demo
For onboarding ease, you can get software training through webinars, documentation, phone support, 24/7 chat, and the vendor’s dedicated help desk facility.
Five9 Software Reviews
The software is rated positively by many reviewers and businesses. Many websites mention the application in their different top call center software lists.
To read verified Five9 customer reviews, please head on over to our Reviews section.
Our Thoughts
Five9 Software is a web-based, 360-degree, call center automation utility geared to improve businesses’ customer experience. It offers auto sync for all contacts and CRM management. This cloud contact center software is designed for both small businesses and large enterprises to see to their cloud transformation and digitization concerns.
Five9 Software Features
The software’s ‘Inbound Call Center’ offers Call Scripting, Call Monitoring, Routing, Recording, Logging, Conferencing, Screening, Tagging, Transfer, and Callback Scheduling features. Its Auto-dialer, Auto Routing, Predictive analysis, and online voice transmission facilities, further, help you to track, report, save, and manage calls all in one place. Additionally, you can use voice customization for a blended call center experience.
Five9 provides on-demand recording, IVR, and knowledge management for improved customer service. Its Negative Feedback mechanism, Agent interface, and Campaign management features increase the frequency of happy, repeat customers. The program’s additional slate of facilities includes timely alerts, escalation, quality management, and poll management functionalities to track customer feedback, reviews, complaints, and inquiries.
Automatic Call Distribution, call center management, and queue management offer easy workforce management. The different collaboration tools coupled under the Five9 umbrella, further, enable customer segmentation, multi-channel data collection, ‘Archiving Data’, and ‘SIP trunking’ for easy task management. The application offers event-triggered actions with reminders, so you stay ahead of each activity.
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