Five9 Software

Five9 Software

2 Review(s)

Overview

Five9 software offers seamless customer interaction management, facilitating streamlined processes and enhanced productivity. While pricing may vary, its robust features deliver tangible benefits, making it a good choice for optimizing contact center operations and elevating customer service standards.

Overall Rating

Based on 2 users reviews

3.5

Rating Distribution

Positive

50%

Neutral

50%

Negative

0%

Starting Price
Custom

What is Five9 Software?

Five9 CRM software is a cloud-based, all-in-one, outbound and inbound business solution that streamlines customer relationship management (CRM). It is an omnichannel interface that allows you to connect to users worldwide. This ‘call-center’ (by way of typical commercial environment application) application enhances team performance and effectiveness through what the vendor terms its ‘Practical-AI’ technology. It eases workforce management and connects customers and agents through email, chat, messages, calls, social media, and other platforms.

Five9, further, links global customers to specific agents using NLP and intelligent routing; offering step-by-step guidance to all prospects. 

The software allows businesses to avoid missed calls and decrease the risk of unsatisfied customers. It comes with integrated speech recognition that improves customer interaction and allows for quick answers. Real-time monitoring helps you analyze and report metrics, including smart dialers.

This SaaS software is compatible with both Windows and Mac devices. 

Five9 Software Pricing

The Five9 pricing details are given below: 

  • Core: 149 USD/month 
  • Premium: 169 USD/month 
  • Optimum: 199 USD/month 
  • Ultimate: 229 USD/month 
For a custom quote in line with your business requirements, click on the Get Pricing on top of this page.

Five9 Software Demo

You can request and watch a live Five9 Demo by clicking the ‘Watch Demo’. Currently, the software doesn’t come in a free trial or open-access version.

For onboarding ease, you can get software training through webinars, documentation, phone support, 24/7 chat, and the vendor’s dedicated help desk facility. 

Five9 Software Reviews

The software is rated positively by many reviewers and businesses. Many websites mention the application in their different top call center software lists.

To read verified Five9 customer reviews, please head on over to our Reviews section. 

Our Thoughts

Five9 Software is a web-based, 360-degree, call center automation utility geared to improve businesses’ customer experience. It offers auto sync for all contacts and CRM management. This cloud contact center software is designed for both small businesses and large enterprises to see to their cloud transformation and digitization concerns. 

Pros And Cons of Five9 Software

Pros

  • Keyboard shortcuts simplify information handling

  • Simple monitoring of all contacts with convenient note posting

  • Offers high-quality recordings for playback

Cons

  • Some software users experience delay in connecting calls

  • Frequent forced logouts disrupt workflow

Frequently Asked Questions

Yes, the software provides an API for usage.

The platform supports various languages, including English, French, German, Portuguese, and Spanish.

The software integrates with Salesforce Engage Software, Microsoft, Oracle CRM, ServiceNow HR, and Zendesk.

The platform offers five pricing plans to suit your needs. These include Digital plan for $175/month, Core plan for $175/month, Premium plan for $235/month, Optimum plan for $290/month, and the Ultimate plan for $325/month. For a personalized Five9 pricing quote, contact us now!

Individuals in financial services, healthcare, and information technology use this software.

The software offers support through FAQs, phone, chat, and email.