Five9 Software: Reviews, Pricing & Free Demo - Software Finder

Name: Five9 Software
Rating: 3.5 (2 reviews)

Last Updated Jun 9, 2026

Overview

Five9 software offers seamless customer interaction management, facilitating streamlined processes and enhanced productivity. While pricing may vary, its robust features deliver tangible benefits, making it a good choice for optimizing contact center operations and elevating customer service standards.

Overall Rating

Based on 2 users reviews

3.5

All Reviews

Rating Distribution

Positive

50%

Neutral

50%

Negative

Starting Price

Custom

Product Snapshot

Five9 Software Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration

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What is Five9 Software?

Five9 CRM software is a cloud-based, all-in-one, outbound and inbound business solution that streamlines customer relationship management (CRM). It is an omnichannel interface that allows you to connect to users worldwide. This ‘call-center’ (by way of typical commercial environment application) application enhances team performance and effectiveness through what the vendor terms its ‘Practical-AI’ technology. It eases workforce management and connects customers and agents through email, chat, messages, calls, social media, and other platforms.

Five9, further, links global customers to specific agents using NLP and intelligent routing; offering step-by-step guidance to all prospects.

The software allows businesses to avoid missed calls and decrease the risk of unsatisfied customers. It comes with integrated speech recognition that improves customer interaction and allows for quick answers. Real-time monitoring helps you analyze and report metrics, including smart dialers.

This SaaS software is compatible with both Windows and Mac devices.

Five9 Software Pricing

The Five9 pricing details are given below:

Core: 149 USD/month
Premium: 169 USD/month
Optimum: 199 USD/month
Ultimate: 229 USD/month

For a custom quote in line with your business requirements, click on the Get Pricing on top of this page.

Five9 Software Demo

You can request and watch a live Five9 Demo by clicking the ‘Watch Demo’. Currently, the software doesn’t come in a free trial or open-access version.

For onboarding ease, you can get software training through webinars, documentation, phone support, 24/7 chat, and the vendor’s dedicated help desk facility.

Five9 Software Reviews

The software is rated positively by many reviewers and businesses. Many websites mention the application in their different top call center software lists.

To read verified Five9 customer reviews, please head on over to our Reviews section.

Our Thoughts

Five9 Software is a web-based, 360-degree, call center automation utility geared to improve businesses’ customer experience. It offers auto sync for all contacts and CRM management. This cloud contact center software is designed for both small businesses and large enterprises to see to their cloud transformation and digitization concerns.

Five9 Software Features

Complete Call Management

The software’s ‘Inbound Call Center’ offers Call Scripting, Call Monitoring, Routing, Recording, Logging, Conferencing, Screening, Tagging, Transfer, and Callback Scheduling features. Its Auto-dialer, Auto Routing, Predictive analysis, and online voice transmission facilities, further, help you to track, report, save, and manage calls all in one place. Additionally, you can use voice customization for a blended call center experience.

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Increased Customer Engagement

Five9 provides on-demand recording, IVR, and knowledge management for improved customer service. Its Negative Feedback mechanism, Agent interface, and Campaign management features increase the frequency of happy, repeat customers. The program’s additional slate of facilities includes timely alerts, escalation, quality management, and poll management functionalities to track customer feedback, reviews, complaints, and inquiries.

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Integrated Workforce Management

Automatic Call Distribution, call center management, and queue management offer easy workforce management. The different collaboration tools coupled under the Five9 umbrella, further, enable customer segmentation, multi-channel data collection, ‘Archiving Data’, and ‘SIP trunking’ for easy task management. The application offers event-triggered actions with reminders, so you stay ahead of each activity.

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Pros And Cons of Five9 Software

A quick look at Five9 Software's strengths and weaknesses to
help you decide if it's the right fit

Pros

Keyboard shortcuts simplify information handling
Simple monitoring of all contacts with convenient note posting
Offers high-quality recordings for playback

Cons

Some software users experience delay in connecting calls
Frequent forced logouts disrupt workflow

Five9 Software Reviews

Insights from real users on Five9 Software’s features,
performance, and overall experience.

Total 2 reviews

3.5

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

50%

Stars

Share your experience

Jenelyn

Customer Service, 500+ employees

Less than a year

5.0

June 2024

“Jenelyn Review”

Pros

It is pretty simple to conduct surveys or gather customer feedback, as well as monitor all contacts and add notes to conversations.

Cons

There are some bugs with noticeable lag and occasional delays in responding to customers.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Jennifer

Finance, 51-100 employees

Less than a year

2.0

June 2024

“Five9 Helo me help you”

Pros

I really liked how this app functions and the features it provides when accessed.

Cons

Installing Five9 on my desktop was the toughest software installation I have ever come across. Plus, restarting it each day felt like moving a mountain.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Five9 offer an API?

Yes, the software provides an API for usage.

What language does Five9 support?

The platform supports various languages, including English, French, German, Portuguese, and Spanish.

What other apps does Five9 integrate with?

The software integrates with Salesforce Engage Software, Microsoft, Oracle CRM, ServiceNow HR, and Zendesk.

What types of pricing plans does Five9 offer?

The platform offers five pricing plans to suit your needs. These include Digital plan for $175/month, Core plan for $175/month, Premium plan for $235/month, Optimum plan for $290/month, and the Ultimate plan for $325/month. For a personalized Five9 pricing quote, contact us now!

Who are the typical users of Five9?

Individuals in financial services, healthcare, and information technology use this software.

What level of support does Five9 offer?

The software offers support through FAQs, phone, chat, and email.