Overview
CallZen enhances contact center performance by analyzing 100% of customer conversations for automated quality management and AI-powered agent coaching. Although a custom setup might be required for some businesses, its actionable insights improve sales and service outcomes. It is an ideal solution for high-touch industries seeking to boost agent productivity.
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Starting Price
Custom
CallZen Specifications
Natural Language Dialogue
Smart Data Discovery
Self-Service Dashboards
Text To Speech & Speech To Text
What Is CallZen?
CallZen, now rebranded as ConvoZen, is an AI-powered conversation intelligence platform designed for contact centers to monitor and enhance agent performance and customer experience. It automatically transcribes and analyzes every customer interaction to identify key moments and trends. CallZen features, such as automated quality management, eliminate the need for manual call listening, allowing managers to focus on strategic coaching. Its AI-driven agent assistance provides real-time guidance, helping teams improve compliance and conversion rates efficiently.
CallZen Pricing
CallZen offers customized plans as mentioned below, along with a 14-day free trial option:
- Basic
- Professional
- Enterprise
Disclaimer: The pricing is subject to change.
CallZen Integrations
Who Is CallZen For?
CallZen software is ideal for a wide range of industries and sectors, including:
- Healthcare
- EdTech
- Banking and Financial services
- Insurance
Is CallZen Right For You?
CallZen is a powerful tool for businesses aiming to derive actionable insights from their customer conversations. Its standout feature is AI-powered agent coaching, which provides targeted, real-time feedback to help agents improve their performance systematically. This makes the platform particularly effective for sales and support teams focused on boosting conversions and customer satisfaction. By automating the entire quality management lifecycle, CallZen ensures consistency and identifies opportunities that manual processes may overlook.
Still not sure whether CallZen is the right option? Call our support staff at (661) 384-7070 for further assistance.
CallZen Features
CallZen automatically captures essential moments in customer-agent interactions, highlighting key talking points and sentiments. It leverages semantic analysis, cross-lingual understanding, and intelligent clustering to deliver meaningful insights, enabling teams to refine their communication strategies and optimize operational decision-making more effectively.
This feature deciphers the emotions behind customer conversations, identifying both positive and negative sentiments. It flags concerns, monitors agent behavior, and triggers alerts for rapid resolution, helping businesses consistently improve customer satisfaction, refine their communication approaches, and foster stronger, more empathetic relationships with clients.
CallZen ensures efficient compliance audits by automating quality assurance processes. It supports customizable checklists, scalable monitoring, and detailed compliance reporting, providing team- and agent-wise insights. This streamlines regulatory adherence, enhances operational transparency, and maintains consistent standards across all customer interactions effortlessly.
This feature allows managers to track and enhance agent performance using quantitative metrics and real-time monitoring. With tailored coaching, onboarding programs, and performance leaderboards, teams can optimize productivity, strengthen skills, and drive continuous improvement, ultimately elevating the overall quality of customer engagement experiences.
This platform provides interactive dashboards and reporting tools that enable comprehensive data visualization and actionable insights. Users can export reports in multiple formats, monitor trends in real time, and leverage analytics to make informed decisions, optimize performance, and drive measurable improvements in operational efficiency.
