Overview
Cention is an all-in-one communication platform designed to unify customer interactions across chat, email, voice, and social media. While integration with in-house CRMs can be limited and may require future updates, Cention enables teams to manage conversations efficiently within a single, browser-based interface.
Overall Rating
Based on 11 users reviews
4
Rating Distribution
Positive
91%
Neutral
0%
Negative
9%
Starting Price
Custom
Cention Specifications
Natural Language Dialogue
Smart Data Discovery
Self-Service Dashboards
Text To Speech & Speech To Text
What Is Cention?
Cention is a customer service platform that allows businesses to manage customer interactions through a centralized interface accessed via a web browser. It supports real-time messaging, agent collaboration, and configurable workflows. With features like screen sharing, internal messaging, smart routing, and multi-language support, Cention improves response times and reduces agent workload while streamlining support operations. The platform is designed to unify communication across channels and help teams deliver consistent, efficient, and scalable support experiences.
Cention Pricing
Cention pricing follows a straightforward structure, with costs depending on features and channels. The plans include:
- Communication Plan - $59/user/month
- Omnichannel Plan - $95/user/month
Disclaimer: The pricing is subject to change.
Cention Integrations
Cention supports integration with multiple social media networks and tools, such as:
- WhatsApp Business API
- Slack software
- Microsoft Dynamics
Who Is Cention For?
Cention software is ideal for a wide range of industries and sectors, including:
- Banking
- Call centers
- Government corporations
- Manufacturing
- Information technology
- Insurance and security
- Retail
Is Cention Right For You?
If you’re looking for a secure and efficient way to manage customer conversations across multiple channels, Cention is a worthy consideration. It combines real-time messaging automation and internal collaboration tools with enterprise-grade security features such as two-factor authentication, access control, and encrypted data storage. Additionally, Cention is the General Data Protection Regulation (GDPR) compliant, which makes it suitable for businesses that prioritize both communication efficiency and data protection.
Still doubtful if Cention is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cention Features
Cention allows providers to manage chats, email, calls, SMS, and social media interaction from one platform. This unified view ensures seamless conversation tracking, faster responses, and consistent support across all communication channels without needing to switch between tools.
The platform allows agents to collaborate internally or externally in real time. Agents can seek the help of an external expert on complex issues. While collaborating on an errand, a collaboration icon status is visible on the errand to notify others.
Cention features intelligent chatbots powered by machine learning that analyze customer data. It helps understand which questions to ask and what prompts to deliver. The tool also gathers information from customers before a real agent begins communication.
The platform offers comprehensive reporting and analytics, enabling managers to create, customize, and schedule reports for in-depth performance tracking and informed decision-making.
Cention automates task management by delegating and labelling errands based on priority, time, and value. This ensures that agents always focus on the most critical tasks, improving efficiency and reducing response times.