Last Updated
Overview
Cention is an all-in-one communication platform designed to unify customer interactions across chat, email, voice, and social media. While integration with in-house CRMs can be limited and may require future updates, Cention enables teams to manage conversations efficiently within a single, browser-based interface.
Overall Rating
Based on 11 users reviews
4
Rating Distribution
Positive
91%
Neutral
0%
Negative
9%
Starting Price
Custom
Cention Specifications
- Natural Language Dialogue
- Smart Data Discovery
- Self-Service Dashboards
- Text To Speech & Speech To Text
What Is Cention?
Cention is a customer service platform that allows businesses to manage customer interactions through a centralized interface accessed via a web browser. It supports real-time messaging, agent collaboration, and configurable workflows. With features like screen sharing, internal messaging, smart routing, and multi-language support, Cention improves response times and reduces agent workload while streamlining support operations. The platform is designed to unify communication across channels and help teams deliver consistent, efficient, and scalable support experiences.
Cention Pricing
Cention pricing follows a straightforward structure, with costs depending on features and channels. The plans include:
- Communication Plan - $59/user/month
- Omnichannel Plan - $95/user/month
Disclaimer: The pricing is subject to change.
Cention Integrations
Cention supports integration with multiple social media networks and tools, such as:
- WhatsApp Business API
- Slack software
- Microsoft Dynamics
Who Is Cention For?
Cention software is ideal for a wide range of industries and sectors, including:
- Banking
- Call centers
- Government corporations
- Manufacturing
- Information technology
- Insurance and security
- Retail
Is Cention Right For You?
If you’re looking for a secure and efficient way to manage customer conversations across multiple channels, Cention is a worthy consideration. It combines real-time messaging automation and internal collaboration tools with enterprise-grade security features such as two-factor authentication, access control, and encrypted data storage. Additionally, Cention is the General Data Protection Regulation (GDPR) compliant, which makes it suitable for businesses that prioritize both communication efficiency and data protection.
Still doubtful if Cention is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cention Features
Omnichannel Communication
Cention allows providers to manage chats, email, calls, SMS, and social media interaction from one platform. This unified view ensures seamless conversation tracking, faster responses, and consistent support across all communication channels without needing to switch between tools.
Collaboration Tools
The platform allows agents to collaborate internally or externally in real time. Agents can seek the help of an external expert on complex issues. While collaborating on an errand, a collaboration icon status is visible on the errand to notify others.
Chatbot Integration
Cention features intelligent chatbots powered by machine learning that analyze customer data. It helps understand which questions to ask and what prompts to deliver. The tool also gathers information from customers before a real agent begins communication.
Reporting And Analytics
The platform offers comprehensive reporting and analytics, enabling managers to create, customize, and schedule reports for in-depth performance tracking and informed decision-making.
Workflow Automation
Cention automates task management by delegating and labelling errands based on priority, time, and value. This ensures that agents always focus on the most critical tasks, improving efficiency and reducing response times.
Pros And Cons of Cention
Pros
User-friendly and intuitive interface
Seamless communication across all channels
Actionable insights for better decisions
Cons
May have difficulties integrating CRM
Limited attachment accessibility in emails
Cention Reviews
Total 11 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars64%
3
Stars0%
2
Stars0%
1
Stars9%
Share your experience
Computer Games, 11-50 employees
Less than 6 months
“The ultimate omnichannel experience for gamers”
Pros
By using a single platform that integrates multiple communication channels like a knowledge base, self-service options, online chat, phone, email and social media we were able to improve both productivity and efficiency. Overall this unified approach provides players with a dedicated space to quickly find solutions.
Cons
I think it would be great to add marketplace channels like Shopee or Lazada as gaming companies are also getting into merchandise sales.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
More than a year
“Packed with all essential features!”
Pros
The UI is really easy to use and support responds quickly whenever we need it. Besdies that, it has all the essential features for smooth task management and has some great extras that make everything easier.
Cons
Sometimes it takes too long to fix bugs or issues. I also feel like some deployments might not have been fully tested or thought through, which leads to bugs and small errors that could've been avoided if they'd just waited a little longer for more thorough testing. And I think it would be helpful if departments within the same system groups were reviewed so tasks like getting two separate errands on CC don't interfere with other features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Apparel & Fashion, 11-50 employees
More than a year
“Fairly easy to use”
Pros
Cention software is easy to use, has great statistics and provides us with the ease to export data to Excel.
Cons
The search function does not always work the best and some searches show zero results even though we know the answer should be there. So it would be nice if we could have multiple tickets open at the same time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Who are the typical users of Cention?
Cention is ideal for a wide range of industries and sectors, including banking, call centers, government corporations, manufacturing, information technology, insurance and security, and retail.
Does Cention offer an API?
Yes, Cention offers an API.
Does Cention have a mobile app?
Yes, Cention offers a mobile app for iOS and Android devices.
What level of support does Cention offer?
Cention offers support via phone, online ticket, email, knowledge base, and social networking platforms.
What other apps does Cention integrate with?
Cention supports integration with multiple social media networks and tools, such as WhatsApp Business API, Slack, Microsoft Dynamics, Facebook, and LinkedIn.
What types of pricing plans does Cention offer?
Cention offers a straightforward pricing structure with costs depending on features and channels. The two offered plans include the Communication Plan for $59/user/month and the Omnichannel Plan for $95/user/month. Request a customized Cention cost estimate.
What language does Cention support?
Cention offers support in more than 40 languages, including English, French, and Catalan.