Last Updated
Overview
daisee helps enterprise contact centers enhance customer interactions with AI-powered speech analytics, automated quality assurance, and compliance monitoring. Although the software is currently only available in English, it excels at providing actionable insights. Overall, it is the ideal platform for regulated industries seeking to improve agent performance and CX.
Overall Rating
Based on 8 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
daisee Specifications
- Natural Language Dialogue
- Smart Data Discovery
- Self-Service Dashboards
- Text To Speech & Speech To Text
What Is daisee?
daisee is an AI conversation intelligence platform that automates the analysis of customer interactions in contact centers. It provides a comprehensive suite of tools to monitor compliance, score agent performance, and identify coaching opportunities from 100% of calls. Key daisee features, such as automated quality assurance and sentiment analysis, help businesses reduce manual effort, mitigate regulatory risks, and enhance customer satisfaction, ensuring consistent service quality at scale and turning insights into actionable improvements.
daisee Pricing
daisee Integrations
daisee has integration arrangements with:
Who Is daisee For?
daisee software is designed for a wide range of industries and sectors, including:
- Debt collections
- Insurance services
- Telehealth and medicine
- Financial services
- Business consulting
- Banking
- Energy/Oil and gas
Is daisee Right For You?
daisee is an excellent choice for large, regulated organizations aiming to automate quality assurance and compliance across all customer conversations. It leverages AI to analyze 100% of customer interactions, delivering risk, compliance, and performance insights that enhance quality assurance and business outcomes. This makes daisee a powerful, all-in-one solution for enterprises in finance, insurance, and utilities that need to enforce strict regulatory standards while simultaneously improving agent effectiveness and the overall customer experience.
Are you still thinking whether daisee is the right choice? Contact our support staff at (661) 384-7070 for further assistance.
daisee Features
daisee Essence
Users can uncover customer intent more effectively with AI-driven analysis that categorizes conversations into key themes and root causes. By removing manual updates and human bias, this feature improves operational efficiency, reduces costs, and provides actionable insights that enhance customer experience and decision-making.
daisee Predictors
daisee software leverages AI and behavioral science to predict call outcomes with up to 85% accuracy. Analyzing words, tone, and sentiment helps organizations anticipate complaints, reduce churn, increase satisfaction, and achieve stronger commercial outcomes through proactive customer interaction strategies.
daisee Scorecard Builder
This capability gives businesses full control to design and customize scorecards that align with their objectives. With minimal training, users can create feature-rich scorecards, leverage industry-specific templates, and adapt dashboards to evolving needs, ensuring performance measurement directly reflects organizational priorities.
daisee Report Builder
Organizations can generate tailored reports without needing technical expertise. The intuitive interface allows users to query data, build reports, and view insights within minutes. By enriching customer data with AI models, the feature empowers decision-makers with clarity, agility, and complete data ownership.
daisee Chat
This feature provides deep insights into chat interactions alongside voice data for a true omnichannel experience. With tools to analyze transcripts, track metrics, and filter by agent or timeframe, businesses gain clarity on chat effectiveness, agent performance, and customer engagement quality.
Pros And Cons of daisee
Pros
Dashboard provides quick performance insights
Great call, listening, and analysis functionality
The speed of product updates is impressive
Cons
Date and time stamp accuracy is lacking
Missing the real-time review of calls function
daisee Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Natasha C.
Computer Software, N/A employees
Less than 6 months
“helpful dashboards for coaching
Pros
Having a quick overview of my team's dashboard has been really valuable and the individual agent dashboards are just as useful. I can review results, spot the main coaching opportunities within seconds and then work with each agent on improving those areas. The dashboard and call listening features also make it very clear where an agent is performing strongly so the feedback I give stays balanced and consistently constructive.
Cons
Because there are filters on both sides of the screen it can sometimes be confusing to remember which one controls what. It would be much more practical to keep all the filters on one side rather than splitting them between the left and right. It would also help to have a next click option while listening to calls instead of needing to use the browser back button and manually search for the next call since that makes it easy to lose my place in the list.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Nicky K.
Accounting, N/A employees
Less than 6 months
“Big time saver!
Pros
Being able to search specific phrases in a call and jump straight to those moments is a huge time saver. It takes a lot of the stress out of tracking something down especially when I need to find details quickly.
Cons
I do wish the date and time stamp were more accurate so calls would be faster to locate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Althea
Information Technology and Services, N/A employees
Less than 6 months
“positive experience
Pros
One of the best parts is how it can analyze calls, transcribe them, highlight high risk conversations and let you search for specific keywords. It cuts down a huge amount of admin time for team leaders who would otherwise have to hunt through calls manually, break them down and record conduct and compliance notes themselves. It's really impressive!
Cons
The only downside is the two hour gap between when a call ends and when it appears in it. There are times when I'm live monitoring a call and want to pull it up straight away so I can give feedback on the spot. That said I believe the delay is more of a Genesys issue than a tool problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does daisee have a mobile app?
No, daisee does not have a mobile app.
Does daisee offer an API?
No information is available on the official website about daisee API.
What types of pricing plans does daisee offer?
daisee offers pricing as per usage. Request a tailored daisee price plan for your organization.
What language does daisee support?
daisee supports only the English language.
What other apps does daisee integrate with?
daisee integrates with Twilio, Unity4, Amazon Connect, and Genesys Cloud.
Who are the typical users of daisee?
Typical users of daisee include telehealth and medicine, banking, insurance services, financial services, business consulting, debt collections, and energy / oil and gas.
What level of support does daisee offer?
daisee offers support through an online form and email.