Last Updated Dec 7, 2025
Overview
Overall Rating
Based on 9 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Pros And Cons of Amazon Connect Software
Pros
Provides large storage capacity for call recordings and detailed metrics
Features an intuitive drag-and-drop interface
Highly scalable
Utilizes AI for real-time performance improvements and natural language understanding
Cons
Limited non-phone features
Some advanced features may require technical expertise to configure
No SMS support
Frequently Asked Questions
Yes, Amazon Connect software provides API access.
Amazon Connect software supports multiple languages including Arabic, Vietnamese, Polish, Dutch, Turkish, Czech, Thai, Estonian, Galician, Croatian, Slovenian, Finnish, Serbian (Latin), Serbian (Cyrillic), Greek, Hebrew, Japanese, Chinese (Simplified), Norwegian (Bokmål), Portuguese, Basque, French, Lithuanian, Hindi, Icelandic, Korean, Romanian, Malay, Slovak, Spanish, German, Catalan, English, Irish, Hungarian, Chinese (Traditional), Indonesian, Swedish, Latvian, and Italian.
Amazon Connect software integrates with several applications, including Salesforce, Zendesk, ServiceNow, Slack, and Marketo. Watch the Amazon Connect software demo to learn more about its integration options.
Amazon Connect software does not offer support for mobile devices but is accessible through web browsers.
Amazon Connect pricing operates on a pay-as-you-go model with no minimum monthly fees, long-term commitments, or upfront charges. A free trial is also available. Users can request a custom quote for a detailed Amazon Connect software cost analysis.
Amazon Connect software benefits customers, agents, supervisors, and administrators.
Amazon Connect software offers support through a knowledge base, phone, email/help desk, and FAQs/forums.