Amazon Connect Software

Amazon Connect Software

9 Review(s)

Overview

Amazon Connect provides a comprehensive contact center platform that facilitates efficient customer issue resolution and need anticipation. It is easy to set up and accessible via an HTML5-compatible browser. Despite some criticism of its user interface, it seamlessly integrates with Amazon Web Services, enhancing service and agent productivity.

Overall Rating

Based on 9 users reviews

4.6

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Amazon Connect Software?

Overview

Amazon Connect software is an AI-powered application that offers a seamless experience for contact center customers and users, featuring a comprehensive suite of communication tools. With the intuitive Amazon Connect admin website, users can set up a contact center, add remote agents, and start engaging customers—all without coding and with the flexibility to innovate and make changes in minutes.

Amazon Connect Software Pricing

Amazon Connect pricing is pay-as-you-go with no minimum monthly fees, long-term commitments, or upfront charges. A free trial is also available. Request a detailed Amazon Connect software price analysis that fits your business requirements.

Amazon Connect Software Integrations

Amazon Connect integrates with various applications, including:

Users can schedule an Amazon Connect software demo to learn more about its integrational capabilities.

Who Is Amazon Connect Software For?

Amazon Connect software caters to multiple users in call center services, including:

  • Customers
  • Agents
  • Supervisors
  • Administrators

Is Amazon Connect Software Right For You?

Amazon Connect provides skills-based routing to connect customers with the right agents, alongside task management for efficient follow-ups. Unified customer profiles, enhanced by AI and machine learning, enable agents to engage with customers swiftly through voice and chat for personalized support.

Are you still unsure about Amazon Connect software? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.

Pros And Cons of Amazon Connect Software

Pros

  • Provides large storage capacity for call recordings and detailed metrics

  • Features an intuitive drag-and-drop interface

  • Highly scalable

  • Utilizes AI for real-time performance improvements and natural language understanding

Cons

  • Limited non-phone features

  • Some advanced features may require technical expertise to configure

  • No SMS support

Frequently Asked Questions

Yes, Amazon Connect software provides API access.

Amazon Connect software supports multiple languages including Arabic, Vietnamese, Polish, Dutch, Turkish, Czech, Thai, Estonian, Galician, Croatian, Slovenian, Finnish, Serbian (Latin), Serbian (Cyrillic), Greek, Hebrew, Japanese, Chinese (Simplified), Norwegian (Bokmål), Portuguese, Basque, French, Lithuanian, Hindi, Icelandic, Korean, Romanian, Malay, Slovak, Spanish, German, Catalan, English, Irish, Hungarian, Chinese (Traditional), Indonesian, Swedish, Latvian, and Italian.

Amazon Connect software integrates with several applications, including Salesforce, Zendesk, ServiceNow, Slack, and Marketo. Watch the Amazon Connect software demo to learn more about its integration options.

Amazon Connect software does not offer support for mobile devices but is accessible through web browsers.

Amazon Connect pricing operates on a pay-as-you-go model with no minimum monthly fees, long-term commitments, or upfront charges. A free trial is also available. Users can request a custom quote for a detailed Amazon Connect software cost analysis.

Amazon Connect software benefits customers, agents, supervisors, and administrators.

Amazon Connect software offers support through a knowledge base, phone, email/help desk, and FAQs/forums.