Document360 Reviews

“reliable search and teamwork”

Pros

Working with multiple PMs across complex B2B SaaS products at Amagi, this tool has helped cut down both internal and external questions quite a bit because teams and customers can find answers on their own through the knowledge base. The search works very reliably even when people are looking for detailed technical product information. Creating pages organizing categories and managing version control also make collaboration much better so PMs and engineers can contribute to documentation together without getting in each other's way.

Cons

There are still a few limits when it comes to customization especially for workflows that are very specific to technical B2B products. The admin panel has a lot of power but it can feel a bit overwhelming for new users during onboarding. Pricing is another thing to keep in mind since it can get expensive as additional teams are added.

“solid docs platform”

Pros

This is a comprehensive documentation platform with a clean UI solid functions and customer support that has been friendly and responsive whenever needed.

Cons

The only thing currently missing is versioning although it sounds like that feature will be available soon. Other than that I haven't run into any additional issues.

“Responsive support”

Pros

Platform keeps evolving which helps it stay aligned with current market trends. The support team is solid and that makes onboarding much easier. They also pay attention to user feedback so the updates usually feel relevant and useful.

Cons

Really isn't much to complain about. It takes some time to get used to but that's something you'd expect with any documentation platform.

“clear navigation”

Pros

The layout is easy, the support team is really helpful and most of the features are simple to use. Switching between projects is convenient and connecting it to our own website through URL mapping and search works well.

Cons

Getting article formatting right can be a bit unpredictable and finicky so it often takes some trial and error before everything looks the way it should.

“powerful editor and search”

Pros

Right from the start the interface felt clean and accessible which made it pleasant to work in. The versioning system does a really good job of keeping content organized and structured. The search function is another part I really enjoyed and features like comments and review workflows add a lot of value to the overall experience. The new editor especially stands out, I genuinely loved using it! Also getting used to it wasn't difficult.

Cons

An area that could be better is the flexibility of the customization options for the knowledge base site.

“customizable knowledge base”

Pros

Customizing the platform, adding new items and searching for topics all feel very easy. It also lets me organize content clearly by adding both titles and subtitles.

Cons

Something that could be better is how overrides are handled. When new processes come up it would help to have an option to archive older processes and procedures, replace them and only show the most current versions. Right now everything stays visible which can get confusing.

“Great documentation platform”

Pros

Has been an excellent fit for our team and covers everything we need for documentation writing and management. The help center experience for our end users is excellent as well, it's simple to figure out, search works well and the overall usability is very accessible. Other than that the customer support has been excellent.

Cons

The content within the product could be a little stronger but honestly compared with other options like Zendesk, it performs so much better that there's very little to complain about.

“centralized knowledge hub”

Pros

The tool moved our organization away from hunting through Word files and into one centralized platform that's simple to figure out.

Cons

Setup took a bit more time than expected. Our systems administrator handled a big part of it and by the time the site was finally ready I had to revisit what I learned in the original training sessions.

“good platform”

Pros

Having the software as one place to store, update and keep versioned records of all our documented procedures has been really valuable.

Cons

The editor can be a bit awkward to work with at times. Things like copy pasting and formatting don't feel as user friendly or as accessible as they do in a Word document.

“very simple to use”

Pros

Everything about it feels very easy. I work in WYSIWYG so having that option was absolutely necessary for me. I also really appreciate how you can embed almost anything directly into the documentation and the table building features are much more advanced than basic ones. The auto generated Table of Contents saves me from having to handle that tedious task manually. I contacted customer support a few times when I was just getting started and they were consistently helpful and quick to reply.

Cons

At this point the only real drawback I've noticed is that tables don't have a frozen header option to remain visible while scrolling.

“clean UI”

Pros

Creating and managing pages has been really easy especially for team members who don't work with HTML. The platform gives us plenty of flexibility and customization, the pricing feels fair and customer support has been excellent. The simple UI/UX and solid search function also made it much easier to get people across the organization using it.

Cons

The biggest gap is around customization for metrics and dashboards. Account user management could also be simpler and having one click options to update, segment or delete users would make administration a lot more convenient.

“handy integration with software”

Pros

Once everything is set up the page formatting looks really polished and the integration with our software works well too.

Cons

Getting the page formatting done takes a long time. On top of that it doesn't let us copy and paste formatting from other software or text.

“steady updates”

Pros

Starting off with the tool didn't take much time and the platform feels very flexible with plenty of genuinely useful features. The regular improvements and new feature additions have also been a big plus.

Cons

It can be a little buggy at times and a few features our organization needs still aren't available. Managing and maintaining shared projects has also been somewhat inconvenient for our team.

“flexible branding and page control”

Pros

The customization options for pages and the branding features fit our needs really well. It's also quick to adjust the page structure on our site whenever we need to make changes.

Cons

There's still some initial difficulty involved. New users will probably need to rely on the online help for a while to really understand how it works. That said it may be a necessary step to fully appreciate everything the tool can do for documentation.

“powerful search”

Pros

Right away it felt very easy to work with. The editor has a clean layout, moving between markdown and WYSIWYG feels smooth and the search performs really well! (better than a lot of similar tools I've used) It's also quite customizable so it's not hard to make the knowledge base fit your brand. The analytics are a nice extra and the support team has been fast and helpful whenever I've needed assistance.

Cons

An area that could use improvement is integrations since it doesn't always connect as well as I'd like with the other tools I use. A few of the templates come across as fairly basic and some of the more advanced features take a little time to learn. The pricing is also on the higher side which can be a stretch for smaller teams. On top of that I've noticed the occasional bug or slower load times when working with larger documents.

“organized docs”

Pros

It has been a reliable documentation platform for our team. The interface feels clean and the search function is powerful enough to help people quickly locate and manage content without much trouble. Its collaboration tools are easy to use and the versioning and categorization features have made a real difference in keeping our knowledge base structured and well organized.

Cons

There are still a few rough spots though. Formatting can be inconsistent now and then especially when importing content or working on longer documents. Some layouts do not transfer the way you expect so it ends up requiring extra cleanup afterward. It is not a major issue but it does slow the documentation workflow a bit.

“accessible setup and sharing”

Pros

Getting started with it was quick and it didn't take much time to learn. The interface feels accessible not just for our team but also for the customers we share these pages with which makes the whole experience better.

Cons

The biggest downside is the pricing which can feel a little high if you only need the basic features. Other than that a few options seem more limited than I was expecting.

“Dependable tool”

Pros

Version control has been pretty smooth and whenever updates are made pushing those changes into the knowledge base works really well with very few problems.

Cons

Bulk editing feels very repetitive and takes too many clicks just to reach the edit screen. I have to open the article, then open the advanced editor, highlight every section where I want to change the font and then update it manually. There's also no find and replace option so I end up using Ctrl+F on the page and checking everything by hand.

“clumsy setup”

Pros

It seems to be built on a solid framework for creating a knowledge base and that's the part of the platform I've gotten to know best.

Cons

Using it feels pretty awkward and rough overall. The interface isn't very user friendly especially when it comes to drag and drop features and template based tools that should make getting started faster. Instead it takes a lot more effort than expected to learn how to use the platform properly.

“good for creatig content”

Pros

Has been a pleasure to use because it feels accessible and approachable for both the people creating content and the ones reading it. The interface is clean so writing organizing and publishing articles doesn't take much effort or require a long time to figure out. I also really appreciate the structured hierarchy and tagging system since they help keep everything organized and make information easy to locate.

Cons

One thing I'd still want improved is the depth of the customization options. The platform is clean and very user friendly but there are times when I wish it offered more flexibility in the design and layout so we could align it more closely with our brand guidelines.