Document360 Reviews

“big advantage for us !”

Pros

Being able to customize the layout and create both internal and external knowledge bases is a big plus. The AI powered search also performs really well and makes finding content much easier.

Cons

Updating or changing the knowledge base design isn't as easy as I expected. A visual or inline editor would make that process a lot better.

“refined UI”

Pros

One thing that really stands out is the support team! They reply quickly, stay helpful and are always ready to assist when needed! The interface feels accessible overall so working in the product is easy. It's also clear the product is evolving fast with the team taking user feedback and real world needs into account to keep moving it in the right direction.

Cons

The homepage builder feels a little unaccessible right now and could be improved so creating a homepage is more easy without needing help from the customer support team.

“organized content”

Pros

It does a really nice job of balancing structured content management with a clean, distraction free editing experience which is what I appreciate most about it.

Cons

When working with very large articles that include a lot of media the live preview can be a little slow to load or refresh.

“Documentation-focused and worth it!!”

Pros

Everything about it fits our needs really well. Getting the knowledge base up and running was easy and the editor is simple enough for even non technical team members to use comfortably. The part I value most is that it feels purpose built for documentation instead of being a generic platform trying to cover every possible use case. We tested lower cost alternatives before but they ended up costing us more in time and extra effort. With this tool the price feels justified because we're actually getting solid value from it.

Cons

There's honestly very little to criticize. Since it's a more focused tool some people might miss the extra features that come with all in one platforms but that simplicity is actually one of the things I appreciate most.

“polished templates”

Pros

Right away the interface felt accessible and easy to figure out. The templates are well designed and the overall look comes across as very professional. On the collaboration side it works really well since you can leave comments and tag editors without any trouble. The audience management feature for content is also very useful and adds a lot of value.

Cons

Honestly there is not much I would point to as a downside with this software. Some users might feel it is a bit too simple or not detailed enough but that simplicity is actually one of the things I appreciate most about it.

“Amazing knowledge base builder”

Pros

Getting a polished knowledge base up and running took me under 30 minutes during my POC which says a lot about how user friendly the platform is. The support team has also been outstanding especially when it comes to responding to requests and adding needed features. Another big plus is having both a WYSIWYG editor and a markdown editor available for writing articles.

Cons

There's honestly not much to complain about. Over a 12 month period there were only a couple of occasions when the knowledge base wasn't accessible and I assume the servers were temporarily down but it happened very rarely.

“Would recommend to other!”

Pros

Between the accessible interface and how simple it is to manage content this is a platform I'd readily recommend to any technical writer. The customer support and customer success teams have also been incredibly helpful, quick to respond and clearly focused on making sure users get full value from the tool. On top of that their documentation offers a lot of guidance for getting things done on the platform. It's also encouraging to see continuous improvement ecspecially with the addition of AI features that help writers strengthen content and save time during editing and quality checks.

Cons

A concern for our team is pricing. We're still on a legacy plan that works well for us but the newer pricing for similar features is almost twice as much. Also while this is excellent for creating content and publishing it right away, stronger version control before an article goes live would be a welcome improvement. We've also run into a few formatting bugs from time to time.

“customizable functions”

Pros

Switching our knowledge base from Confluence to this software turned out to be a really good move. It's simple to integrate, easy to work with and offers plenty of configuration options that help us improve the customer experience. One thing that stands out is how willing the team is to add features customers actually ask for and that was a big reason behind our migration. The platform is user friendly especially with the WYSIWYG editor and we rely on the tool every day to keep the Xponent knowledge base updated. Whenever we run into a problem or need help with changes the support comes back very quickly. Special thanks to the customer success team for being so responsive.

Cons

Honestly I don't really have a list of missing features with the software. We've asked for a few things we needed and a lot of those requests have already been added in recent releases.

“Simple set up”

Pros

Starting off with the platform was surprisingly quick and the whole setup process felt very easy. The interface is clean and accessible which makes managing and organizing our knowledge base feel almost effortless.

Cons

If I had to point out one thing it would be that the article layout could use a little more customization so it aligns better with our branding. Even with that it still works really well overall.