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Overview
Document360 helps teams organize and manage knowledge through AI-powered documentation and self-service tools. While advanced customization may require technical setup, the platform simplifies content creation, collaboration, and information access. Overall, it is a reliable solution for businesses looking to build structured, searchable knowledge bases for employees and customers.
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Starting Price
Custom
Document360 Specifications
Natural Language Dialogue
Smart Data Discovery
Self-Service Dashboards
Automation
What Is Document360?
Document360 is a cloud-based, AI-powered knowledge management platform that helps organizations create, manage, and deliver structured documentation for internal teams and external customers. It offers AI-assisted content creation, powerful search, and customizable knowledge base sites to improve information access and engagement. The platform supports version control, workflows, and analytics to ensure accurate and well-organized content. With integrations and multilingual capabilities, Document360 enables teams of all sizes to centralize knowledge and streamline documentation processes.
Document360 Pricing
The Document360 cost is structured around the following customizable plans:
- Professional
- Business
- Enterprise
Disclaimer: The pricing is subject to change.
Document360 Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Document360 For?
Document360 is ideal for a wide range of industries and sectors, including:
- Finance
- Education
- Information Technology (IT)
- Healthcare
- Manufacturing
Is Document360 Right For You?
If you're seeking a secure, scalable knowledge management solution, Document360 could be the ideal choice for you. Trusted by Fortune 500 companies and top SaaS firms, it offers robust data protection with SOC 2 Type 2 compliance, access controls, and encryption. Recognized with several awards, it empowers teams to deliver exceptional self-service experiences.
Still doubtful if Document360 is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Document360 Features
This feature provides HR teams with insights into knowledge base performance, including article views, likes, and dislikes. Document360 enables teams to identify content gaps, optimize documentation, and make data-driven decisions to enhance employee engagement and support efficiency.
The platform helps minimize repetitive support requests by guiding users through personalized troubleshooting steps within the knowledge base. It uses adaptive pathways to narrow down issues quickly and provide relevant solutions without agent involvement. If no suitable article or resolution is found, the system enables users to submit a contextual query directly from the same interface.
Document360 provides real-time visibility into article performance, review progress, and user engagement. It highlights underperforming content, tracks publishing activity, and helps teams identify areas for improvement. With personal queues and automated review reminders, the dashboard ensures deadlines are met, content stays accurate, and readers always access up-to-date information.
This feature enables teams to create interactive, media-rich documentation directly within the knowledge base. It allows embedding guided demos, video tutorials, and annotated screenshots to make content easier to follow. From step-by-step guides to visual walkthroughs, this feature helps simplify onboarding, product training, and troubleshooting.
