Infrrd

“customizeed fit for our workflow”

Pros

One thing that has worked really well is how customized the solution is to what we actually need. It fits around our business model instead of forcing us to adjust to the software. It's built around our customers, our products and the way requests really come in which makes it more valuable and practical over time. The initial setup was easy too!

Cons

At the same time the documentation and overall visibility into how some of the logic works could definitely be better. We've needed more clarity in that area and having that transparency earlier would have helped set expectations and cut down on the back and forth. During UAT we also noticed a few gaps between the original requirements and what was actually implemented. To stay on top of that we keep an "Open Tasks" tracking sheet so there's clear visibility into outstanding items, scope coverage and follow through.

“powerful document extraction support”

Pros

Working with this software has been a very positive experience especially given how challenging unstructured construction documents can be at the volumes we handle. Their team is clearly focused on helping businesses with document understanding and data extraction in this complex space. The interface is easy which makes it much simpler to capture and pull the specific metadata we care about. On top of that they've been consistently helpful with ongoing model training, improving accuracy over time and helping us get more value from the technology.

Cons

Like any AI based solution it still has limitations and you need enough data volume to build a model that performs well. That said it does make an effort to close that gap by offering support around data consumption for model training.

“responsive support and fast setup”

Pros

Using the AI assisted questions feature building models can be done pretty quickly. The main customer support director is also highly responsive and has been very helpful with both training and troubleshooting.

Cons

Troubleshooting communication around model development usually happens the next morning because of the US India time difference. The questions feature still feels a bit beta in places such as returning text blocks with carriage returns between every word. Model configuration management also needs better structure and tooling so we ended up creating separate regions for Dev, Test and Prod. Other than that the model copy feature doesn't work which means duplication has to be done manually. To their credit they did handle a manual overnight duplication for a 70-field model.