Last Updated
Overview
Reputation centralizes customer reviews and feedback to improve brand perception. It helps businesses monitor sentiment and boost engagement through analytics and survey tools. While its advanced features require some training, its seamless integrations and actionable insights make it a strong choice for customer experience management.
Reputation Specifications
- Natural Language Dialogue
- Smart Data Discovery
- Self-Service Dashboards
- Automation
Reputation Features
Competitive Insights
Reputation features AI-driven competitive benchmarking, allowing businesses to analyze industry rivals across performance metrics. This helps organizations identify strengths, weaknesses, and emerging trends to refine strategies and capture growth opportunities.
Surveys
With customizable survey tools, organizations can capture customer sentiment in real time. This feedback is leveraged to uncover trends and themes that may have been missed in other channels, providing valuable insights for growth.
Reviews And Reviews Booster
Reputation software aggregates reviews from multiple sources into a unified dashboard. Businesses can respond quickly and use the Review Booster tool to generate authentic reviews, improving credibility and customer trust.
Business Listings
The platform ensures accurate and consistent listings across search engines, maps, and directories. This visibility helps businesses attract more customers and improve search rankings, resulting in a stronger brand presence online.
Social Suite
It enables businesses to manage posts, monitor conversations, and engage with customers across multiple platforms. This boosts customer interaction and strengthens community engagement through timely, relevant communication.
Pros And Cons of Reputation
Pros
Centralizes feedback from many channels in one dashboard
AI-driven sentiment and score allow for data-driven decisions
Offers helpful tools for gathering and analyzing surveys
Cons
Dashboard and management reports sometimes load very slowly
User management does not allow bulk new user uploads
Reputation Reviews
Total 100 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars34%
3
Stars3%
2
Stars3%
1
Stars3%
Share your experience
Mor L.
Information Technology and Services, 101-500 employees
More than a year
“smart review tracking powerhouse”
Pros
Right away, the way it manages reviews and related workflows felt extremely effective. I really appreciated the innovative, customizable options that let us monitor all reviews in one place which has helped us improve audience engagement. It has also done a very good job of gathering and organizing reviews from every platform making it much simpler to spot customer trends on each one separately and prepare the right responses efficiently. On top of that, the AI support is excellent and the automated replies match the review content well and are generated in real time.
Cons
I haven't run into any issues with it and it consistently collects reviews in real time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Britta
Health, Wellness and Fitness, 500+ employees
Less than a year
“attentive account management”
Pros
Having a dedicated account manager has been a big plus and they stay very responsive and attentive whenever anything comes up or we need support.
Cons
It seems like this platform may be a better fit for a smaller company than ours. Since we operate at a larger scale, we've run into quite a few problems with our information syncing properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria J.
Real Estate, 500+ employees
Less than a year
“Helpful google IT tool”
Pros
Using it, we can handle our company's IT on Google without any hassle.
Cons
Downside is that the support team doesn't seem as knowledgeable about the program as they really should be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Reputation offer an API?
Yes, it offers APIs to integrate with third-party systems and data flows.
What types of pricing plans does Reputation offer?
The Reputation price structure follows a quote-based model, meaning costs vary depending on business size, number of locations, and selected features. Request a personalized Reputation pricing quote for your business.
What level of support does Reputation offer?
The software offers several support options, including email, phone support, customer portal, community, and a knowledge base.
Who are the typical users of Reputation?
Reputation software caters to businesses in various industries and sectors, including automotive, financial services, healthcare, hospitality, retail, and real estate.
Does Reputation have a mobile app?
Yes, Reputation has a mobile application available for both iOS and Android devices.
What other apps does Reputation integrate with?
It integrates with platforms like Microsoft, Resman, Yardi, and DrChrono.
What language does Reputation support?
Reputation is primarily available in English and German.