Reputation Reviews

“powerful reporting features”

Pros

The reporting function has been the most valuable part of this software for me.

Cons

There really aren't any major downsides that come to mind. That said, it does take a lot of practice to become truly familiar with the software.

“review management in one place”

Pros

Using this software has been really easy and it brings reviews from multiple communities and review sites together in one place which makes everything much easier to manage. The review request feature is also quick and simple to use and wherever we've been using it, we've seen a big increase in the number of positive reviews for our communities.

Cons

There's honestly very little about this software that we haven't liked.

“user-friendly for everyone”

Pros

It has been really easy to use for both me and my clients. Sending review requests, whether someone is on an iPhone or a PC, feels very simple and convenient.

Cons

Don't have anything negative to point out. I'm usually very particular about the products I choose but in this case I really have no complaints at all.

“excellent reporting and support”

Pros

The reporting tools have been fantastic and the customer service team has been consistently helpful whenever needed.

Cons

Honestly, I've been happy with pretty much everything about it.

“powerful bulk listing updates”

Pros

Keeping thousands of business listings updated is one of the biggest advantages of this software. It saves a lot of time and makes large-scale changes much more manageable.

Cons

There are still a few minor bugs especially in the reporting and Google API areas which can be frustrating at times.

“all-in-one reviews done right”

Pros

Having all the review sites gathered in one platform makes this really valuable and the range of tools they offer is impressive. The survey builder is easy to work with while still giving plenty of flexibility. On top of that, our account managers have been excellent and consistently communicate quickly.

Cons

One area that could be improved is the filtering functionality. The filter options themselves are great but the way they work feels less efficient than it should. For instance, if I'm managing 100 locations and filter it down to 2, that part works fine. But if I then want to add a third location, I have to reset it back to showing everything, wait for it to reload and then filter again for all 3 locations. That extra step feels unnecessary and ends up wasting CPU resources.

“modern updates and constant innovation”

Pros

After moving away from a niche vendor that had left its platform unchanged for years, switching to it felt like a big step forward. The platform keeps getting regular updates and new features which makes it clear they're committed to keeping up with current trends in IT management.

Cons

At the time we came onboard, the platform was still transitioning from an older version so the interface felt a bit confusing. Some legacy options were still sitting alongside the newer ones and that made things somewhat overwhelming for our end users at first.

“excellent support and training”

Pros

Even though I haven't explored everything this platform can do yet, I'm already really impressed with the quality of the support team and the training resources they provide.

Cons

This isn't really a negative but there are so many customization options that I'll need to spend some time figuring out the best approach and setup for what we need.

“helpful reporting and responsive support”

Pros

Having visibility into multiple review sites in one place has been really valuable for us. The macros are simple to work with and the reporting can be customized in ways that make it especially useful. On top of that, our account manager is always responsive and pleasant to work with.

Cons

Some of the newer functionality has been a bit buggy but we are also beta testing a few products.

“Reporting is useful but too unreliable”

Pros

The reporting side has been one of the most valuable parts for us. Being able to pull metrics from reviews and surveys has made it much easier to spot where we need to adjust and improve as a company. The word cloud and keyword summary are especially important in our surveys and both have been genuinely useful. The review response feature has also saved us a lot of time and has been a big help.

Cons

Reliability has been a real problem because parts of the platform seem to break fairly often. When we send out surveys, the results do not always come through for us to review. The social media tools also feel limited and an Instagram planning or grid view would make management much better. On top of that, setting up the survey program was very draining and the help desk was not very proactive when it came to resolving issues. At times, it has taken weeks just to get a survey working properly.

“Fantastic surveys and review alerts”

Pros

The survey tools and daily review email updates have been really useful. The reports are simple to work with and the automatic responses for each location save a lot of time.

Cons

One thing that's missing is drop-off data when a customer goes through a survey. There's also no reporting available for individual surveys which limits visibility a bit.

“simple setup but unreliable function”

Pros

The software feels very easy to navigate for me which makes training new staff almost effortless especially since I'm guiding people through it nearly every week. The pricing is also very competitive compared with many other solutions on the market.

Cons

Frustrating part is that it isn't consistently reliable and that's a major problem for our company. One of the core features doesn't always work and there's no alert or notification to let us know when it fails. Because of that, we end up discovering the issue ourselves sometimes only after paying for the service and using it for months.

“Works exactly as expected”

Pros

Working with it has been very easy in my experience and it reliably does exactly what I need it to do.

Cons

Only downside is that they seriously underestimate how long it takes to get the platform fully set up.

“everything right at your fingertips”

Pros

Having everything easily accessible in one place makes the platform extremely convenient for me and the value for the price feels very competitive.

Cons

This isn't really a problem with the software itself but I was disappointed by how little we understood about the product and what it was fully capable of. Our communication with the it team was also limited.

“handy cross-platform management”

Pros

Handling everything across multiple platforms feels very organized and convenient for me because it keeps everything centralized.

Cons

It connects with a lot of platforms but Yelp still isn't included in the integrations.

“approval workflow and calendar win”

Pros

Since I'm currently managing social media on my own, the approval feature has become incredibly important for my workflow. As we prepare to give all 48 locations access to their individual social pages, managing that process without this feature would be nearly impossible. The calendar view is another feature I rely on heavily because it gives me a full overview of every scheduled post for the month in one place.

Cons

The biggest frustration at the moment is Instagram posting limitations especially not being able to publish multiple images or videos directly through the software. Because of that, I still have to send the content to my phone and post it manually which is definitely inconvenient.

“Useful review alerts”

Pros

Receiving immediate notifications whenever new reviews appear has been really valuable for our team. The suggested responses are also helpful as a starting point even though we usually customize them quite a bit before replying.

Cons

it doesn't serve as a central hub for every review platform which is a limitation. It would be much more useful if the dashboard pulled in reviews from all major social and review sites. For example, the platform still doesn't let users manage Yelp reviews.

“all-in-one insights hub”

Pros

Keeping reviews, surveys and social media together in one platform has made things much easier for me. Having all that information centralized helps us make better decisions more efficiently.

Cons

A few of the individual tools still have room for improvement. For example, the social listening feature currently doesn't pull in data from Facebook or Instagram.

“Reliable support all around”

Pros

One of the biggest reasons I feel confident using this software is the team behind it. The support experience has been outstanding and reassured me that we made the right choice.

Cons

We did run into some frustrating integration problems along the way but the support team responded quickly and helped address them right away.

“flexible filters and access”

Pros

Interface immediately felt simple and easy for me to navigate. I especially appreciate the filtering capabilities, along with the ability to export reports into both Excel and PDF formats. Being able to add unlimited users while controlling different access levels is another major advantage.

Cons

Even though the filtering feature is one of the tools I rely on most, it's frustrating that I have to hit select all every time I want to change from one location to another.