Reputation Reviews

“smart review tracking powerhouse

Pros

Right away, the way it manages reviews and related workflows felt extremely effective. I really appreciated the innovative, customizable options that let us monitor all reviews in one place which has helped us improve audience engagement. It has also done a very good job of gathering and organizing reviews from every platform making it much simpler to spot customer trends on each one separately and prepare the right responses efficiently. On top of that, the AI support is excellent and the automated replies match the review content well and are generated in real time.

Cons

I haven't run into any issues with it and it consistently collects reviews in real time.

“attentive account management

Pros

Having a dedicated account manager has been a big plus and they stay very responsive and attentive whenever anything comes up or we need support.

Cons

It seems like this platform may be a better fit for a smaller company than ours. Since we operate at a larger scale, we've run into quite a few problems with our information syncing properly.

“Helpful google IT tool

Pros

Using it, we can handle our company's IT on Google without any hassle.

Cons

Downside is that the support team doesn't seem as knowledgeable about the program as they really should be.

“all-in-one review management

Pros

Everything needed for handling reviews and social management is available in one place.

Cons

The new social scheduling suite still has quite a few bugs.

“Capable insights from reviews

Pros

Having one place to evaluate reviews across all of our communities makes it much easier to spot areas where we can improve and take action.

Cons

A few additional sorting options on the website would make it even better.

“too many scheduling problems

Pros

The review management part does a fairly decent job and is one of the few areas that works reasonably well.

Cons

Across Nuvi's products, we've run into one problem after another. Post scheduling has been especially unreliable and after dealing with so many issues over the past few months, we've started moving away from the platform entirely.

“review comparisons are incredibly useful

Pros

Being able to compare and contrast our different properties based on both the number of reviews and the quality of those reviews has been really valuable.

Cons

At times, it can be a bit difficult to locate the exact feature or setting I need when I want to create a specific report, graph, or something similar.

“all reviews in one place

Pros

Having all of my reviews gathered in a single place has been the biggest benefit. It has saved me a lot of time since I no longer have to jump between different places to manage everything.

Cons

At this point, I really do not have any complaints. If I had to mention one thing, it would be nice if they offered a bit more support around negative reviews but that has not affected my overall experience.

“Valuable insight across every site

Pros

Having everything in one dashboard has been incredibly useful especially when handling a large number of sites and their online listings. It's given our teams the visibility they need to spot tough points, inefficiencies and gaps in service, then address them quickly. That has helped us improve the customer experience not only on-site but online as well.

Cons

There have been a couple of features or items that didn't work as expected but whenever we flagged them, the team responded quickly and fixed the issues fast.

“powerful reporting and usability

Pros

Getting started with it is easy but it still has the power to manage even the most complex online IT challenges. On top of that, the reporting features give us a clear view of our online IT performance.

Cons

The only thing I'd really want is a free version of the software.

“smart insights across locations

Pros

Running multiple locations is a lot easier with this modular online platform because it brings social media, reviews, third-party listings and surveys into one place. Having everything centralized is valuable on its own but where it really delivers is in how it helps you understand customer feedback through NLP. Getting a 4- or 5-star review is nice but a basic rating alone never tells the full story. This system actually reads the feedback, groups themes into categories and weighs them by sentiment and volume. That gives much more useful insight for things like staff retention and recruitment, marketing strategy around areas where you perform well and operational improvements where concerns keep coming up. We've also been lucky to work with an excellent customer success manager who has put in real effort to support us whenever issues have come up which does happen from time to time. We tested other platforms before choosing this one and none of them matched its level. After nearly two years of using it alongside many respected brands in healthcare, automotive and hospitality, I'd absolutely recommend it as a provider to consider.

Cons

It's not without its issues. There are definitely some weaknesses, such as the way certain figures are calculated and some wider customer support tickets are not always handled as well as they should be. At times, it can feel as though tickets are being pushed through to meet SLA targets instead of focusing on fully resolving the underlying problem. Every now and then, a small number of reviews also fail to pull into the platform. That said, I do believe the company understands where it needs to improve and is actively working on those areas which is exactly what you would want to see. In some cases, the problem also comes from the integrations or connections provided by the review platforms themselves.

“Great tips from pros

Pros

It's been a really helpful place to pick up tips and tricks shared by other professionals.

Cons

I'm still pretty new to using it but up to this point everything has gone smoothly.

“strong review management tools

Pros

The review management features and monitoring capabilities have been really valuable for our team.

Cons

We'd still like to get more analytics from the social features, along with expanded functionality for the surveys.

“amazing review scoring insights

Pros

Managing online reputation with this platform has been a real advantage for our business. It pulls reviews from a wide range of review sites, combines them into a clear score and even includes suggestions on how to improve that score. It works really well for companies just getting started with their online reputation and it's just as useful for established businesses that need to monitor, maintain and manage it over time.

Cons

The only thing I'd want improved is having a more flexible way to change which review sites are being pushed for customer feedback.

“Perfect online reputation control

Pros

One thing I really value is how it lets us control, monitor and manage our online presence and reputation across multiple channels. It offers useful tools and services for collecting and handling customer reviews, keeping track of online reputation, analyzing data and trends and taking action to strengthen our visibility online.

Cons

On the downside, it has not been very simple for us when it comes to measuring and analyzing online performance, understanding trends and creating customized reports to evaluate reputation and customer experience. It could definitely be a bit more simple for the company side.

“Best texting and review tools

Pros

Being able to text customers directly with survey and review links has been one of the most valuable features for us. That functionality makes a real difference and helps us connect with customers much more effectively.

Cons

Honestly, there isn't really anything I dislike about it from a management standpoint.

“all-in-one time saver

Pros

Keeping everything in a single place saves a lot of time and cuts down on extra effort. It also makes onboarding and training new hires much more manageable.

Cons

It does feel like almost everything comes as an add-on. I understand that not every feature fits every company and we do have the option to customize the package to match our needs.

“handy resources worth keeping

Pros

This has been really informative and the printable resources are especially useful since I can save them and refer back to them anytime.

Cons

A few of the links don't work which is a bit frustrating.

“CX tracking boosts sales

Pros

Being able to monitor our customer experience and turn that feedback into better support for our homeowners has really helped drive sales upward and we've also seen more positive feedback as a result.

Cons

It took some time to fully understand the metrics and figure out how to improve the scores but the training modules do a very good job of helping close that knowledge gap.

“all locations in one place

Pros

Having one platform to handle reviews and business listings across all of my locations has been a big win. It keeps everything centralized which makes managing multiple locations much more convenient.

Cons

There are still features I'm discovering that I didn't even realize were included. On the positive side, the Learning Academy has been incredibly helpful and I'm constantly learning more and getting up to speed quickly on how to use the tools better.

“versatile tools for any business

Pros

One thing that really stands out is how many tools are built into the software. It covers a wide range of needs and can realistically work for just about any company.

Cons

Only part I wasn't happy with was the Facebook integration especially when it came to communicating, messaging and replying to customer reviews and comments.

“My review!

Pros

Managing everything online is very easy and it X also points us to the right places to collect reviews and keep growing.

Cons

Customer support can be hit or miss at times though it's not terrible.

“strong support for online reputation

Pros

It's been a big help when it comes to managing our online presence and keeping reviews under control.

Cons

It does seem a little more expensive than some of the other options I've looked at but it definitely has a lot of potential.

“social posting made simple

Pros

Posting to Google, Facebook and Instagram at the same time, along with scheduling content in advance, has really improved our social media workflow and become a valuable tool for our organization.

Cons

At this point, I don't have any complaints or suggestions for improvement.

“Best platform for listings

Pros

Our team has used it for more than six years and during that time it has grown with us across several rooftops. The platform is easy to learn and use and it keeps improving its features with updates that bring in the latest relevant tools. It does a great job helping us keep track of online listings, monitor customer sentiment and manage social media pages all in one place.

Cons

With the platform expanding over time, it feels much more built out now than it did a few years ago. Because of that, navigating through different areas is not quite as simple as it used to be although that likely comes down more to adjusting to the newer features and getting comfortable with the updated layout.

“all-in-one review visibility

Pros

Having reviews from every platform gathered in one place is something I really appreciate.

Cons

The initial setup can feel a bit intimidating until everything is configured properly.

“powerful analytics and review tools

Pros

This platform packs in a ton of information and does a really good job of helping us manage social channels across a large number of communities and sites at the same time. The review feature is especially useful because it lets us gather posts and insights from all of our communities while still checking everything before it gets published. The analytics have also been incredibly valuable.

Cons

Because the platform includes so much information, it can occasionally be difficult to figure out where to find certain reports.

“Social content scheduling done right

Pros

Keeping up with social media is much more manageable with this product. It makes content creation and post scheduling simple, both for our onsite teams and for the people I train.

Cons

At times, the program can feel a bit tough because it offers so much functionality although that can also be seen as a benefit.

“all-in-one social media hub

Pros

Everything is laid out in a very organized way and it makes me much more efficient because I can handle all of my social media activity across every location from one single platform.

Cons

It's a very powerful product so getting familiar with everything at the beginning can feel a bit overwhelming. Still, the more I used it, the more I was able to tailor it to my workflow and now those tools feel invaluable. I also ran into a few integration glitches with a couple of social media platforms early on but the functionality and support team helped get everything working together.

“Useful surveys

Pros

Right away, the software feels simple to use and covers most of what I need to get my work done. The layout is easy and it lets me send surveys without hassle, check the results without hassle and pull the data without hassle.

Cons

The part I'm least satisfied with is the survey builder especially when it comes to figuring out what certain features actually do. I'd also really appreciate a sent history that shows when surveys were sent so I can keep track of them. At the moment, there's basically no real way to monitor sent history other than seeing a banner at the top whenever a survey goes out.

“friendly tool and standout support

Pros

Right from the start, the platform has been very user-friendly and the account team deserves the biggest praise from me.

Cons

All in all, I'm happy with the functionality and the updates they've continued to roll out.

“Versatile review tracking hub

Pros

Checking reviews from all the major social media platforms in one place is really convenient. It's also helpful that I can reply to those reviews directly within the platform instead of jumping between different sites.

Cons

From a customer experience standpoint, it can be a little challenging to use.

“helpful review alerts

Pros

Using it has been very easy and the email notifications whenever a new review comes in are something I really appreciate especially when it's a negative one.

Cons

It could offer more analytics but honestly that isn't a deal breaker for me.

“fast review tools and reporting

Pros

Working in property management, this platform covers what I need it to do. Replying to reviews is really quick and having every review pulled into one dashboard saves a lot of time. The prefilled responses help speed things up even more. On top of that, there are plenty of reporting options available and if a report isn't already there, custom reports can be created to get exactly what you need.

Cons

A few things on the backend could be simpler to set up. Not everything is very clear on its own so there are times when I need support to step in and fix things for me. I also wish sending review requests to customers was more easy because that part feels limited right now. Having a passive or automatic way to request reviews would make a big difference. Even with that, it's still a great IT management platform overall.

“Great software

Pros

There's a huge amount of data available and it's presented in ways that make the most useful information easy to understand and work with.

Cons

The social side of the platform feels less developed compared with competing products.

“expanding content library wins

Pros

The content library and user management setup are what really set this platform apart from other third-party social media tools. They've made it possible for us to build content that all users can access and share with their own social media audiences without much hassle. On top of that, the platform keeps growing and regularly rolls out new features which has been a big plus.

Cons

It does get a little glitchy from time to time but it hasn't been serious enough to cause any major problems overall.

“handles many accounts brilliantly

Pros

Being able to keep track of more than 90 accounts without any hassle is something I really appreciate.

Cons

Every now and then, a few glitches come up and can take some time to get fixed.

“Reviews organized in one hub

Pros

Having all of our reviews collected in one place has been really helpful. Being able to reply to reviews quickly is a big plus as well.

Cons

At the moment, there isn't anything that's causing problems for us.

“all-in-one tool upgrade

Pros

Being able to replace several separate tools with one platform has been a huge plus for us.

Cons

It does get a bit buggy at times but the support team has been excellent whenever we need help.

“Attentive and quick support

Pros

Using the platform has been very easy and it covers a wide range of the items we needed.

Cons

The platform does run into glitches fairly often. On the plus side, the support team responds quickly.

“all reviews in one place

Pros

Having all my reviews and surveys available in one place is a huge plus, since I don't have to jump from one site to another to access everything.

Cons

At this point, I honestly haven't come across anything I dislike.

“flexible product options

Pros

It's easy for our employees to use even with very different levels of tech experience. There's also a wide range of products available which makes it possible to build packages that fit the specific needs of each community.

Cons

Regular disconnections do happen and we've also gone through several points of contact since we began using the software.

“Complete view of listings

Pros

Having business listing details pulled in from multiple sources is really helpful because it gives a fuller picture of the business in one place.

Cons

Reporting area could be improved with more customization options.

“multilocation listing control

Pros

Being able to handle listings and social media for all of our locations in one place has been a huge plus.

Cons

The initial setup can still be a bit challenging at times although the process has definitely gotten better.

“Fantastic dashboard and support

Pros

The dashboard is very user-friendly and the personalized customer service is better than what I get from any of my other vendors.

Cons

Every now and then, access to certain review dashboards gets removed and I still haven't figured out what causes it.

“review management done right

Pros

Keeping up with reviews is essential for any business and this platform helps us stay on top of that along with the many other things it handles for our team.

Cons

There really is not anything negative to point out, honestly. It is simple to use and the application feels very easy.

“Limited response options

Pros

Having all the reviews gathered in one place is really helpful and managing them is very easy.

Cons

There aren't many ways to interact through the platform. It honestly felt more convenient to go directly to the original site where the review was posted when I wanted to reply.

“review alerts that keep us updated

Pros

Running it for our GMC dealership has been a great choice especially since they already have an arrangement with GM for dealers. The cost is affordable at only $100 a month and we get notified whenever a review appears online, no matter where it's posted which helps us stay informed at all times. They also offer to respond to reviews on our behalf although we prefer to handle that part ourselves. It's simple, easy and effective. We always know when new feedback is out there and it keeps us aware of both the positive comments and the occasional negative one.

Cons

Only real downside is that some upgraded features come at an extra cost though that's not really much of a complaint. Honestly, there's very little to dislike because it does exactly what it's supposed to do.

“Business communication that delivers

Pros

Being able to connect and communicate with other businesses is easily the standout feature here and that was honestly what sold me on the software right away.

Cons

I really didn't run into any major downsides while using it although I can say it felt a bit hard to understand and navigate at the beginning.

“user-friendly features

Pros

Getting started with it is very easy and the functions work really well without being complicated to use.

Cons

It could use more actions and the available products would benefit from more frequent updates.