Reputation Reviews

“all reviews in one place”

Pros

Having all my reviews and surveys available in one place is a huge plus, since I don't have to jump from one site to another to access everything.

Cons

At this point, I honestly haven't come across anything I dislike.

“flexible product options”

Pros

It's easy for our employees to use even with very different levels of tech experience. There's also a wide range of products available which makes it possible to build packages that fit the specific needs of each community.

Cons

Regular disconnections do happen and we've also gone through several points of contact since we began using the software.

“Complete view of listings”

Pros

Having business listing details pulled in from multiple sources is really helpful because it gives a fuller picture of the business in one place.

Cons

Reporting area could be improved with more customization options.

“multilocation listing control”

Pros

Being able to handle listings and social media for all of our locations in one place has been a huge plus.

Cons

The initial setup can still be a bit challenging at times although the process has definitely gotten better.

“Fantastic dashboard and support”

Pros

The dashboard is very user-friendly and the personalized customer service is better than what I get from any of my other vendors.

Cons

Every now and then, access to certain review dashboards gets removed and I still haven't figured out what causes it.

“review management done right”

Pros

Keeping up with reviews is essential for any business and this platform helps us stay on top of that along with the many other things it handles for our team.

Cons

There really is not anything negative to point out, honestly. It is simple to use and the application feels very easy.

“Limited response options”

Pros

Having all the reviews gathered in one place is really helpful and managing them is very easy.

Cons

There aren't many ways to interact through the platform. It honestly felt more convenient to go directly to the original site where the review was posted when I wanted to reply.

“review alerts that keep us updated”

Pros

Running it for our GMC dealership has been a great choice especially since they already have an arrangement with GM for dealers. The cost is affordable at only $100 a month and we get notified whenever a review appears online, no matter where it's posted which helps us stay informed at all times. They also offer to respond to reviews on our behalf although we prefer to handle that part ourselves. It's simple, easy and effective. We always know when new feedback is out there and it keeps us aware of both the positive comments and the occasional negative one.

Cons

Only real downside is that some upgraded features come at an extra cost though that's not really much of a complaint. Honestly, there's very little to dislike because it does exactly what it's supposed to do.

“Business communication that delivers”

Pros

Being able to connect and communicate with other businesses is easily the standout feature here and that was honestly what sold me on the software right away.

Cons

I really didn't run into any major downsides while using it although I can say it felt a bit hard to understand and navigate at the beginning.

“user-friendly features”

Pros

Getting started with it is very easy and the functions work really well without being complicated to use.

Cons

It could use more actions and the available products would benefit from more frequent updates.

“excellent review tracking platform”

Pros

Having everything in one place makes this software really useful. It gives you a platform to respond to all the reviews posted online, keep track of your online presence and monitor mentions across social media as well.

Cons

Honestly, nothing comes to mind. We just renewed with it for our third year and their customer support and response time continue to be excellent.

“Helpful alerts and EMR sync”

Pros

Right from the beginning, it made a strong impression on me. The platform is very simple to use and they were able to connect it with our EMR without issues. Our account manager was supportive and helped customize several features for us. I also appreciated getting notified every time a new review came in and having canned responses ready to use was really convenient.

Cons

One letdown came when our original account manager left the company because the replacement didn't seem nearly as engaged in maintaining the relationship. I also wish they provided a service to clean up review sites and verify that information on platforms like Healthgrades was accurate.

“set-and-forget peace of mind”

Pros

Having this in place means I hardly have to think about it at all. It really works like a set-it-and-forget-it product and the manager checks in consistently so I never have to wonder whether the work is getting done.

Cons

The only downside is that the reply customization is more limited than I'd prefer though it's definitely not a dealbreaker for me.

“reliable alerts and review tools”

Pros

From the time we started using it, the product has been very dependable. The backend is excellent for tracking all the stats and the review response tools are really well done. Their team gets back to us within 24 hours and we also receive alerts whenever a new review comes in.

Cons

Honestly, the only downside is that it isn't free and we do have to pay for it. That said, the pricing is reasonable so it's not much of a negative in my opinion, just the only minor complaint I have.

“Clean editing that works well”

Pros

The layout feels clean and editing is easy so it does exactly what you need it to do.

Cons

One downside is the lack of Google API integration which can make the review process feel more tough than it should.

“inaccurate data and wasted year”

Pros

The one thing this product has going for it is that it's simple to use. Beyond that, the data you end up relying on is unfortunately inaccurate.

Cons

The data was incomplete and inaccurate which made the product unreliable from the start. On top of that, the customer service was terrible and the claim that it's a "single source of truth" felt completely misleading. In the end, it was a waste of money and a year's worth of work.

“scalable review management powerhouse”

Pros

Across our team, it serves a lot of purposes but its scalability matters most. I haven't seen another platform that can keep up with the volume of reviews we handle, both for monitoring and responding, while still supporting our best practices. Another big reason we're happy with it is the account team, we've consistently worked with people who are smart, organized and genuinely pleasant to deal with.

Cons

One area that still needs improvement is competitive reporting. Since we rely on that data to help guide decisions, it really needs to be as accurate as possible. There has been some resistance from other teams when it comes to confirming that the information is correct. I understand it's finally in line to be fixed but it took much longer than it should have to get clarity on something that's presented as one of the key benefits of working with it.

“Fast alerts and helpful support”

Pros

Getting instant notifications when new reviews come in is one of the biggest benefits and being able to respond right from the platform is really convenient. I still sometimes reply directly on the original platform because it can be quicker but I really appreciate how fast this lets us know a review has been posted. The review request templates are also a nice feature for reaching out to potential reviewers. On top of that, customer support is generally responsive and helpful whenever needed.

Cons

One thing I'd like to see improved is the posting time, since there was an instance where a response took as long as two to three weeks to appear. I've also run into a few glitches that stopped me from sending review requests. It would be much better if we could edit the review request templates ourselves which would help cut down the delay between asking for changes and having them implemented.

“Fantastic reports and email reviews”

Pros

The reporting features have been really useful and sending out email review requests is very simple. One thing we'd still love to have though, is the option to bulk upload text messages too.

Cons

Customer support used to be much better at the beginning than it is now. It feels like there's very little help when it comes to getting new providers added and instead they send back a long list of tasks for us to handle even when they could just copy the same details from an existing provider. On top of that, the spreadsheet is very hard to work with. There really should be a better way to format and add new providers.

“Great dashboard visibility”

Pros

The dashboard is very user-friendly and the features make it simple to quickly view how many reviews are coming in from each location.

Cons

Reporting still isn't as detailed as we need it to be and the bulk upload option for sending review requests is difficult to work with.