Last Updated
Overview
ShoutOUT.AI enables businesses to manage customer conversations across multiple messaging channels through conversational AI, natural language understanding, and a centralized messaging hub. While it primarily focuses on chatbot-driven engagement, it supports routing complex queries to human agents. Overall, it suits organizations seeking scalable customer service and sales communication management.
Overall Rating
Based on 16 users reviews
4.7
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
$19.95
per month
ShoutOUT.AI Specifications
- Natural Language Dialogue
- Automation
- Bot Design And Deployment
- Multi-Language Support
ShoutOUT.AI Features
Natural Language Processing (NLP)
ShoutOUT.AI software leverages advanced transformer-based deep learning models to interpret human language and accurately detect user intent across conversations in multiple domains. It maintains contextual continuity and enables multilingual conversational AI experiences that adapt intelligently to diverse interactions.
Seamless Bot-To-Human Handoff
ShoutOUT.AI enables smooth transitions between automated chatbots and live agents, strengthening customer engagement when human assistance is needed. It transfers complete conversation history, shares insights, and allows flexible switching between bot and agent interactions.
Analytics And Reporting
The platform delivers detailed analytics dashboards that provide visibility into conversation performance and customer engagement patterns across channels. It tracks interaction durations, groups conversations by time spent, and measures the frequency of top detected intents.
Omnichannel Customer Experience
The software enables engagement across multiple messaging channels, including web chat, Messenger, WhatsApp, and Telegram, for unified customer communication. It allows flexible channel selection while filtering and categorizing conversations to maintain organized interactions across platforms.
Private Notes And Mentions
ShoutOUT.AI centralizes customer conversations and internal collaboration by integrating private notes and team mentions into a shared workspace. It enables seamless coordination between team members while keeping internal discussions separate from customer interactions.
Pros And Cons of ShoutOUT.AI
Pros
Good value for small-scale usage
Simple, intuitive, user-friendly interface
Strong API with smooth integrations
Cons
The agreement signing process feels inconvenient
Occasional SMS validation technical errors
ShoutOUT.AI Reviews
Total 16 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars19%
3
Stars6%
2
Stars0%
1
Stars0%
Share your experience
Saajid M.
Not Specified, N/A employees
“useful service with few concerns!!”
Pros
Overall this is a very useful and impressive service. During use, I ran into an issue where the SMS code validation returned a true response even when the user entered the wrong code. We contacted customer support about it and they fixed the problem. Still, I'm left wondering whether there is any assurance that something like this will not happen again.
Cons
Application process is simple and it offers good value for the money. It can be a bit slow at times but the customer service is helpful and responsive.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Anonymous
Not Specified, N/A employees
“all-in-one customer messaging”
Pros
Having every customer communication channel gathered in one place has been extremely helpful and the interface feels very user-friendly and simple to work with.
Cons
The features have all been very great for me and I honestly don't have any complaints to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, N/A employees
“user-friendly”
Pros
Platform feels very user friendly and engaging. It's also simple to integrate which made getting started much more convenient.
Cons
There's nothing specific to complain about though it would be nice to see new features added more quickly whenever possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does ShoutOUT.AI support?
ShoutOUT.AI supports multiple languages.
Does ShoutOUT.AI offer an API?
Yes, ShoutOUT.AI offers an API.
What other apps does ShoutOUT.AI integrate with?
ShoutOUT.AI integrates with multiple third-party applications, including WhatsApp, Facebook Messenger, Telegram, Gmail, and Twitter, enabling centralized communication across widely used messaging and email platforms.
Does ShoutOUT.AI have a mobile app?
Yes, ShoutOUT.AI offers a dedicated mobile application.
What types of pricing plans does ShoutOUT.AI offer?
Pricing for ShoutOUT.AI starts at $19.95/month for the Starter plan. Additional plans include Growth at $29.95/month and Pro at $39.95/month. Request a detailed ShoutOUT.AI price breakdown for your organization today.
Who are the typical users of ShoutOUT.AI software?
ShoutOUT.AI serves multiple industries, including banking and finance, travel and hospitality, healthcare, and education.
What level of support does ShoutOUT.AI offer?
ShoutOUT.AI offers support through phone, email, chat, blog, FAQs, and online contact form.