Shared Contacts for Gmail

Pros

One useful feature is that it lets selected team members share contacts which is something Google doesn't really offer. The support line staff have also been helpful when needed.

Cons

Managing users is extremely difficult and handling contacts feels almost impossible. There's no clear way to see which user has access to which contact folder unless you open each one individually to check their permission level. It also doesn't show who created each contact and you can't tell when a contact belongs to more than one folder. Filters can't really be customized either. As far as I can tell, there's no proper way to bulk assign folders and contacts to the same users. It also fails to sync properly across all user Samsung phones. Also, after an email name change in Google Workspace, the shared contacts stopped working altogether.

Pros

Getting started with it was quick and using it feels very simple to use. It's also adaptable and easy to share which makes it fit well into different situations.

Cons

Honestly there isn't really anything to complain about. It fits our needs perfectly.

Pros

Managing contacts across a team is much more practical with it. It gives you a solid way to organize and share contact lists with coworkers which makes day-to-day coordination easier. The interface is easy and user-friendly so creating contacts, grouping them and updating details doesn't take much effort. Being able to share contacts across the organization also helps teams collaborate better and work more efficiently.

Cons

It may not be the best fit for larger organizations or businesses with more complicated contact management requirements since handling and maintaining a very large contact database can become harder over time. The pricing can also feel high especially for companies that need to manage a large number of contacts or have many users.