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SmartReply

SmartReply

Last Updated Oct 7, 2025

Overview

SmartReply offers AI-powered automation for social media engagement, helping businesses respond to comments and messages efficiently. While it may require initial setup to match brand voice perfectly, its multilingual support, context-aware replies, and automated customer service features make it a reliable tool for boosting online interactions.

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Starting Price
Custom

What Is SmartReply?

SmartReply offers a dynamic AI solution designed to automate customer communication for e-commerce brands. Its AI-driven comment moderation and auto-reply features boost engagement on social media posts, directly enhancing advertising performance. The platform also converts passive interest into revenue by automatically sending direct messages with personalized product recommendations to commenters. It is an ideal tool for small teams and solo entrepreneurs looking to scale their social commerce operations and drive sales without expanding their support staff.

SmartReply Pricing

SmartReply offers the following plans:

  • Starter: $49/month
  • Basic: $99/month
  • Advertiser: $249/month
  • Enterprise: Starting at $499/month
Request a personalized SmartReply pricing quote for your business today!

Disclaimer: The pricing is subject to change.

SmartReply Integrations

The software supports integration with multiple systems and platforms, such as: 

Watch the SmartReply demo to learn more about its integration arrangements.

Who Is SmartReply For?

SmartReply is ideal for a wide range of industries and sectors, including:

  • E-commerce and retail
  • Beauty and cosmetics
  • Apparel and fashion
  • Jewelry and accessories
  • Boutique shops
  • Pet supplies
  • Baby products

Is SmartReply Right For You?

SmartReply is best suited for e-commerce brands looking to efficiently manage high volumes of customer interactions. The platform combines proactive marketing with responsive support, enabling businesses to convert conversations into revenue. Its enterprise-grade security and GDPR and CCPA compliance ensure safe operations. Scalable and adaptable, SmartReply supports growing teams, making it an ideal choice for companies aiming to enhance engagement while maintaining streamlined customer service.

Still unsure about SmartReply? Contact our customer support staff at (661) 384-7070 for further guidance.

Pros And Cons of SmartReply

Pros

  • Automates social media customer service efficiently and dynamically

  • AI-driven comment moderation removes harmful or negative content

  • Boosts sales by auto-sending personalized product recommendations

Cons

  • May struggle with complex or unique customer queries

  • Customer support response times may vary

Frequently Asked Questions

Information about an API is currently unspecified by the vendor.

SmartReply price starts at $49/month with the Starter plan, followed by the Basic plan at $99/month, the Advertiser plan at $249/month, and the Enterprise plan starting at $499/month. Get a detailed SmartReply cost breakdown to make an informed decision.

SmartReply offers support via email and live chat.

SmartReply software is primarily available in English and supports over 95 languages, enabling businesses to provide 24/7 customer service and respond to comments, messages, and inquiries in multiple languages for a global audience.

No, SmartReply does not offer a dedicated mobile app.

SmartReply features are used by e-commerce brands, retail businesses, beauty and cosmetics companies, apparel and fashion stores, boutique shops, pet supply sellers, and baby product retailers.

SmartReply supports integration with multiple platforms, including Shopify, Instagram, Facebook, WordPress, and Klaviyo.