Social Intents Reviews

“versatile support channels”

Pros

With this platform, businesses get the tools needed to deliver personalized, efficient customer service across multiple channels, including live chat, chatbots, email integrations and social media management. It also helps teams monitor and prioritize customer inquiries while automating routine tasks which makes daily support work more organized.

Cons

It may be missing some of the more advanced capabilities but it still works as a great platform and does a satisfactory job overall.

“simple setup and useful APIs”

Pros

This platform was incredibly quick and using it day to day feels very easy. It also offers great API options for customization which makes it flexible enough for different needs. Overall it's a very basic and user-friendly platform to work with.

Cons

A few advanced features are missing but it hasn't been a major problem. Even with that limitation, it's still a good platform overall.

“Multichannel support that delivers!”

Pros

Running customer support through this platform feels much more organized thanks to tools like live chat, chatbots, email integration and social media management. It helps businesses deliver more personalized and efficient service across different channels, while also making it easier to track incoming inquiries, prioritize them properly and automate routine support tasks.

Cons

There is a free plan available but it is fairly limited. It puts restrictions on things like the number of chats and users and it also leaves out several of the more advanced capabilities that are only included with the paid plans.

“social media integration shines”

Pros

One thing I appreciated most about this software was how well it connects with popular social media platforms, making it possible for businesses to interact with customers directly through those channels.

Cons

Pricing of the software can feel a bit expensive.

“fantastic support and Teams integration”

Pros

Right from the start, their customer service was fantastic. They answered a long list of questions I had about the service, including features, pricing and how everything works. If your company already uses Teams, the integration is a really strong benefit.

Cons

It works very well if all you need is live chat added to your website but there are other tools available that offer a broader set of features.

“flexible api and customization”

Pros

Getting this up and running was incredibly easy and customizing it was just as simple thanks to the excellent API and clear documentation. It works well for everything from basic needs to fully custom setups.

Cons

At this point, we still haven't come across anything missing or anything that falls short of our high standards.

“reliable updates and quick fixes”

Pros

We've made several changes to better fit our business needs and the software has been simple to use and roll out. Updates and improvements also come regularly and consistently which has been a big plus.

Cons

it couldn't handle the volume we needed but that issue was resolved quickly.

“quick rollout with teams”

Pros

learning to use it was fast and deployment took very little effort. Since it works through Microsoft Teams which our staff were already using, everyone was able to start using it right away without much of a learning curve.

Cons

It would be even better if it came with a few more built-in features right out of the box.

“fantastic support response”

Pros

One thing I really appreciated was how quickly the customer support team responded. Anytime I ran into a minor issue or bug, I got help almost right away.

Cons

There were a few bugs in the LiveChat feature but the support team kept me informed on the progress toward fixing them.

“live chat kept us connected”

Pros

When COVID forced our college to shut down campuses with less than a week's notice, we suddenly needed a way to support 20,000 students who could no longer meet in person with student services or financial aid staff. We didn't have enough online infrastructure ready at the time, so we contacted them and they helped us roll out a live chat feature on our website within just a few days. The system is easy to pick up and in about a week we had more than 110 staff members trained and handling hundreds of student questions each day. While a lot of colleges were struggling to stay available for their students, we were able to keep services going and make sure students didn't get overlooked.

Cons

Built-in analytics are a bit limited.