Last Updated
Overview
Social Intents helps businesses enhance engagement and support with live chat and AI chatbots. While response times can sometimes be improved, its clean interface and native integrations make it a reliable solution for modernizing internal communications and customer interactions.
Overall Rating
Based on 10 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Social Intents Specifications
- Bot Design & Deployment
- Self-Service
- Automation
- Context awareness
What Is Social Intents?
Social Intents provides AI powered live chat and chatbots that integrate directly with existing team collaboration platforms. The software allows teams to respond to website visitors and handle communications from channels like WhatsApp and SMS without context switching.
By leveraging AI chatbots trained on provided data, Social Intents software handles routine customer interactions, enables cost reduction and increases customer satisfaction with a smooth handoff to human agents when necessary.
Social Intents Pricing
Social Intents cost breakdown includes the following options:
- Starter: $49/month
- Basic: $79/month
- Pro: $132/month
- Business: $265/month
Disclaimer: The pricing is subject to change.
Social Intents Integrations
Social Intents supports integration with multiple services and platforms, such as:
- Microsoft Teams
- Slack software
- Google Chat
- Zapier software
- WordPress
- Shopify software
Who Is Social Intents For?
The software is ideal for a wide range of industries and sectors, such as:
- Education
- Healthcare
- Fitness
- Information services
- Cybersecurity
Is Social Intents Right For You?
Social Intents is a dependable choice for teams looking to automate their operations and reduce manual repetitive tasks. The native integrations maximize user adoption and efficiency with its specialized tools. Social Intents software ensures data security through encryption of personal data, restricted access controls, and commitment to EU GDPR compliance, with all data hosted on Amazon Web Services.
Still unsure about Social Intents? Connect with our customer support staff at (661) 384-7070 for further guidance.
Social Intents Features
ChatGPT API Chatbot
The platform provides the capability to embed a ChatGPT powered chatbot directly onto a client website interface. This specific AI model is precisely trained on the content belonging to the client to ensure accurate and context-aware conversational replies. It supports the entire live chat functionality with strong, automated customer service.
Transcripts And Reporting
This feature allows users to access and manage all live chat records in one place. Users can easily search, sort, and filter transcripts to extract key customer insights. By analyzing this data, users gain a deeper understanding of customer needs and preferences, helping improve products, services, and overall engagement.
Claude API Chatbot
The platform simplifies the deployment process to create an Anthropic Claude powered chatbot utilizing a dedicated API connection. It integrates the Claude model directly to construct an AI chatbot trained upon the established knowledge base. This provides a direct, high quality AI solution intended to upgrade organizational automated support capabilities.
Google Gemini Chatbot
The platform offers the official facility for creating a Google Gemini powered chatbot via its API connection framework. This particular chatbot is customized for organizational communication using specific business information and knowledge content. The model functions as an advanced conversational instrument designed to manage automated communication with clientele.
Pros And Cons of Social Intents
Pros
Allows creation of multiple groups, chats, and teams
Easily creates website pop ups to obtain emails
Creates an office like environment for connected teams
Cons
Initial learning time is required to use the system
Chat status can sometimes incorrectly show agents as offline
Social Intents Reviews
Total 10 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars30%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Alisha K.
Not Specified, N/A employees
“versatile support channels”
Pros
With this platform, businesses get the tools needed to deliver personalized, efficient customer service across multiple channels, including live chat, chatbots, email integrations and social media management. It also helps teams monitor and prioritize customer inquiries while automating routine tasks which makes daily support work more organized.
Cons
It may be missing some of the more advanced capabilities but it still works as a great platform and does a satisfactory job overall.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Anonymous
Not Specified, N/A employees
“simple setup and useful APIs”
Pros
This platform was incredibly quick and using it day to day feels very easy. It also offers great API options for customization which makes it flexible enough for different needs. Overall it's a very basic and user-friendly platform to work with.
Cons
A few advanced features are missing but it hasn't been a major problem. Even with that limitation, it's still a good platform overall.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
shivasish
Not Specified, N/A employees
“Multichannel support that delivers!”
Pros
Running customer support through this platform feels much more organized thanks to tools like live chat, chatbots, email integration and social media management. It helps businesses deliver more personalized and efficient service across different channels, while also making it easier to track incoming inquiries, prioritize them properly and automate routine support tasks.
Cons
There is a free plan available but it is fairly limited. It puts restrictions on things like the number of chats and users and it also leaves out several of the more advanced capabilities that are only included with the paid plans.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Frequently Asked Questions
Does Social Intents offer an API?
Yes, the platform offers an API.
What language does Social Intents support?
The platform currently supports the English language.
What types of pricing plans does Social Intents offer?
Social Intents price structure includes Starter ($49/month), Basic ($79/month), Pro ($132/month), and Business ($265/month). Request a customized pricing quote for your business today!
Does Social Intents have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.
What other apps does Social Intents integrate with?
The platform integrates with various software and services including Microsoft Teams, Shopify, Slack, Google Chat, WordPress, and Zapier.
Who are the typical users of Social Intents?
Social Intents features are designed for businesses across various industries and sectors like cybersecurity, information services, fitness, healthcare, and education.
What level of support does Social Intents offer?
The platform offers support through live chat.