Last Updated
Overview
Typedesk software is a high-speed, cross-platform text expander that saves users hours monthly by automating repetitive typing. The current limitation is that a dedicated mobile app for iOS and Android is not yet available. However, it works everywhere, including help desks and CRMs, ensuring consistent communication as teams scale.
Typedesk Specifications
- Automation
- Entity Extraction With Text Analytics
- Multi-Language Support
- Context awareness
Typedesk Features
Reusable text templates
Create and save frequently used phrases, customer answers, emails, internal instructions, sales messages, and longer documents. Templates can be reused whenever the same or similar information needs to be communicated.
Unlimited Template Storage
Create and store unlimited templates. Free accounts have weekly usage limits, while paid plans offer unlimited template use.
Custom Keyboard Shortcuts
Assign a memorable shortcut to any template, then type it in a supported application to automatically insert the complete response.
Quick Access
Open a searchable template window with a keyboard command. Users can search, preview, personalize, and insert a response without leaving the application they are working in.
Response Folders
Organize templates into folders by department, customer, project, topic, workflow, or other internal classification.
Dynamic Fill-In Fields
Add fields for information that changes with each use, such as a customer name, product, order number, issue description, address, or account reference.
Account Placeholders
Automatically insert information associated with the team member using the template. This helps teams personalize shared responses with the appropriate sender details.
Team Support
Organizations can add multiple users to a shared Typedesk plan. This allows coworkers to use Typedesk individually while participating in the same team account.
Shared Templates
Teams can share reusable templates with coworkers instead of maintaining separate copies. This helps employees use the same approved, current messaging.
Desktop Application
Premium users can access Typedesk through its Windows and macOS desktop applications. Users can insert templates into supported applications outside the browser.
Pros And Cons of Typedesk
Pros
Saves time by reducing repetitive typing across different workflows
Keeps messaging consistent across all channels as your company grows
Integrates ChatGPT to create dynamic, context-aware responses easily
Cons
No dedicated mobile app is currently available for iOS or Android
Some users report minor issues like occasional double text entries
Typedesk Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars10%
3
Stars0%
2
Stars0%
1
Stars10%
Share your experience
Thomas
Legal Services, 1-10 employees
“sync issues”
Pros
There's no limit on how many custom email templates we can build which is one useful part of the software.
Cons
When multiple users are working in it, the edits don't sync properly. The software also freezes way too often with a "not responding" message and when something breaks, there's basically no support to help fix it.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Christopher F.
Marketing and Advertising, 1-10 employees
“Very helpful for daily work”
Pros
Getting started with it was simple and it has been working really well. It makes a big difference in my day-to-day work and saves me a lot of effort.
Cons
What's still missing for me is a mobile version. It would be even better if responses could stay synced as well. I'd also love more options for building conditions and support for spintax so the responses can feel more varied.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Diana v.
Design, 1-10 employees
“Huge timesaver”
Pros
Back when I was using a wiki for my templates, everything for emails social posts and random bits of information had to be copied and pasted manually. Then I still needed to read through the entire text and tweak it each time. Now, I just answer a few questions and the full message is ready to use. It is saving me hours every single week.
Cons
Honestly, there's nothing about it that I dislike. Sure, there are a couple of features I'd love to see added later on but they're already on the roadmap :-)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Typedesk offer?
Support depends on the selected plan. Free users receive AI and community forum assistance, Premium includes email support, Premium +AI includes training and onboarding, and Enterprise adds chat and Zoom assistance, a dedicated account manager, custom onboarding, and SLA guarantees.
Does Typedesk have a mobile app?
No. Typedesk does not currently offer a native mobile application, although one is on its product roadmap. No release date has been announced.
What other apps does Typedesk integrate with?
Typedesk works inside applications such as Gmail, Outlook, Zendesk, HubSpot, Salesforce, Intercom, Front, Slack, and Microsoft Teams through its desktop app or browser extensions. Premium also supports webhooks for connecting workflows through services such as Zapier and Make.
What language does Typedesk support?
The Typedesk application interface is available in English, French, Spanish, and German. Users can also create and store reusable templates in other languages supported by their device and applications.
What types of pricing plans does Typedesk offer?
Typedesk offers Free, Premium, Premium +AI, and Enterprise plans. The Free plan costs $0, while Premium costs $8/month or $5/month when billed annually. Discuss Premium +AI availability and Enterprise pricing directly with Typedesk.
Does Typedesk offer an API?
Typedesk does not currently list a public developer API as a standard product feature. Premium includes webhooks for sending information to external workflows, while Enterprise customers can discuss custom integrations based on their organization’s requirements.
Who are the typical users of Typedesk?
Typedesk is commonly used by customer support and customer success teams, sales professionals, marketing agencies, consultants, administrators, operations teams, accountants, bookkeepers, legal professionals, and freelancers. It is useful for anyone who regularly writes similar messages or needs to share approved responses with a team.