Blackpurl 2 Reviews

“Quick support and useful integrations

Pros

What I appreciate most is how quickly I can reach support whenever I need help. I also really like the QuickBooks integration because it adds a lot of value for my workflow and the direct feeds to my website have been a big plus as well.

Cons

One thing I'd still like to see is a few more quick links so I can get to tasks with fewer clicks. For instance, when I'm receiving a PO, I don't love having to restart the process just to receive another invoice. I'd really like a "receive another invoice for this vendor" link because that would make the whole process feel much more efficient.

“responsive support

Pros

Blackpurl is responsive and helpful the support team has been. Whenever I reached out, I got an answer quickly and if the person I spoke with didn't have the solution right away, they always knew exactly who could help me. I also find the system very user friendly which makes it much faster for me or any salesperson to check out a customer without a lot of hassle. On top of that, I've been able to keep much more detailed books and the inventory management has been really valuable because it gives me reliable data to work with when I'm analyzing the business.

Cons

Since I was running a very simple small mom-and-pop shop, the initial setup and the shift in how I had to handle a lot of my processes felt pretty overwhelming at first. I also didn't like that I couldn't really review or test the QuickBooks data ahead of going live. Because of that, seeing how everything affected my books once the system was live came as a complete surprise and that part was honestly tough to deal with.

“Appreciate the real-time sync

Pros

What I like most about this tool is how simple it feels in day-to-day use so I never have to fight with the system to get things done. I've also found the newer 2.0 version especially helpful because it adds more reporting layers which gives me a much better view of each profit center and helps me manage them more effectively. Another big plus for me is the accounting integration, since the real-time sync is genuinely valuable and keeps information current without extra effort on my end. On top of that, I've noticed the team rolls out updates frequently and responds quickly which makes the software feel actively maintained and improving all the time.

Cons

An issue I've run into is the pricing when adding more users because the jump in cost feels pretty steep. I've also been frustrated by the search bar since it pulls up all inventory-related numbers but doesn't really give me a way to filter out part numbers that are not actually in stock. Because of vendor packaging differences, I can sometimes end up with 20 items showing for the same thing and I still have to dig through the whole list just to find what is actually available in inventory.

“Powerful dms for print shops

Pros

From my experience this has been an outstanding DMS solution for any shop that wants a more professional way to manage records, monitor inventory, tailor vendor ordering, invoice customers and handle a wide range of other day-to-day tasks. I've found that it covers a lot of operational needs in one place which makes the whole workflow feel more organized and reliable.

Cons

I haven't come across anything I dislike about this tool so far. In my view, the support team has been very helpful and the system is so user-friendly that using it feels simple and hassle-free.

“full of potential...

Pros

BP2 feels much more user-friendly than BP1 which has made day-to-day use a lot better for me. I can already see how much stronger the overall workflow would be if Record360 and Maximizer were integrated with BP and I honestly think the end-user experience would be on another level if that happened.

Cons

One issue I keep running into is the lack of a more powerful time-clocking feature which feels like a missing piece for us. I'm also frustrated that it still isn't integrated with Record360, Maximizer or Google Gmail because those connections would save me a lot of time. Another thing that really gets on my nerves is the phone number field since it won't accept numbers in common formats like 512-310-8514, 512.310.8514 or even 5123108514. On top of that, I feel the add customer and add items buttons should be placed in a different area so I wouldn't have to go through so many extra clicks.

“reliable performance and helpful support

Pros

This software works reliably almost all the time and I've also found their support team to be genuinely helpful whenever I've needed assistance.

Cons

I'd really like the ability to receive a unit from our manufacturer and enter the financing company directly in Blackpurl so I wouldn't have to switch over and update it separately in QuickBooks. I also feel the checkout process could be more organized because right now there are a lot of buttons to click when I'm checking someone out.

“Fantastic onboarding!

Pros

I think this tool is very simple to use and never feels complicated. I found the training incredibly helpful and the onboarding process has been the best I've seen so far. Everything felt well organized and I was able to get comfortable with the platform quickly.

Cons

At this point I honestly don't have any real complaints about this. The only thing I'd personally like to see is a bigger selection of preloaded forms in the future.

“all inventory in one place!!!

Pros

What I really like about Blackpurl is that it lets me keep all of our unit inventory together in one centralized list. I can also include the key details for each unit right on the report page which gives our sales team a fast, useful snapshot without having to dig around for information. Things like unit price, model and location can all be added there and that makes day-to-day use much more practical for us.

Cons

One part I find frustrating is adding pictures to a unit. I have to make sure every image is under a specific file size and I can't upload several photos at the same time so each one has to be added individually. That process takes more time than it should. I also run into issues with some of the character limits in the unit detail fields. Since we're an agricultural equipment dealer, I sometimes have to improvise with which fields I use and there are cases where the space provided in an area like the plate field just isn't enough for the information I want to enter.

“fits our dealership perfectly

Pros

this program really covers everything we need at our dealership, whether it's detailed service work, unit sales or everyday parts sales. What stands out most to me is that we didn't have to deal with the huge upfront costs that similar systems usually require and the monthly fees are far more reasonable than other options I looked at. I also feel confident using it long term because it's a system we can continue growing with without worrying about needing to upgrade later.

Cons

the setup process took more effort than I expected it should. Bringing in our existing units was not very simple and ended up requiring a lot of manual work on our side. I'd also really like to see an online sales feature added that can connect our current parts inventory with the online shopping platforms we already use.

“flexible cloud access and helpful support

Pros

What stood out to me with this tool was how simple the team made the initial setup and parts list upload process. I felt well supported because their tech team walked me through every issue I ran into and made sure I understood what to do. Another thing I really like is that I can use the software anywhere I have an internet connection so I do not have to worry about maintaining servers on my end.

Cons

It has not been quite as mobile-friendly as I would like although I have noticed it improving steadily as new updates are released.

“user-friendly tracking and reconciliation

Pros

I like that this tool is simple and user-friendly the part tracking feels in day-to-day use. I can create customer orders, make changes and keep tabs on them without a lot of hassle which saves me time. The cash reconciliation feature has also been extremely valuable for me because I rely on it to stay aligned with QuickBooks. On top of that, vendor invoicing usually flows into QuickBooks very smoothly and in my experience problems with that happen only rarely.

Cons

This platform can feel a bit overwhelming at first until I've picked up the ins and outs of the different features. I also didn't find the tutorials all that useful when I ran into certain issues so getting past some of the learning curve took more trial and error than I would have liked.

“Keeps our teams connected

Pros

Using this software has really helped me manage day-to-day operations at our agricultural equipment dealership. I've found that it serves as the main connection point between our service department and sales team which has made communication and coordination much better overall.

Cons

What I've still noticed though is that the quoting tools for our sales team aren't very strong. I feel like there still isn't a really solid quoting solution built in for that side of the business.

“practical tools

Pros

This tool is simple it feels to use and I really appreciate that I can sign in from anywhere whenever I need to check on what's going on. For me that kind of remote access makes a big difference and helps me stay on top of things even when I'm away.

Cons

On the downside I still find the scheduling side a bit challenging to work with and the reporting features can be somewhat difficult for me to navigate as well. While the system does a lot well, those areas still take me more time than I'd like.

“xero integration has been fantastic

Pros

I've found this tool to be incredibly simple to implement, manage and roll out across my team. What has made the biggest difference for my business is its integration with Xero which has been a major advantage in keeping our accounting processes connected and efficient.

Cons

there's very little I dislike about the software. From my experience, I really haven't run into any major issues with the package.

“Helpful features that actually deliver

Pros

I really like that this tool is colorful and simple it feels in day-to-day use. From parts searching to preventing duplicate customers or service repair orders, plus the price list update notifications, it handles the kinds of situations I expect software to manage without making things complicated. I had been using another very popular and expensive system before this and honestly, it was missing features I always felt should have been included. With BlackPurl, I've found those features are actually there. I also appreciate how user-friendly the help community pages are and whenever I send in a question or concern, I get a reply in a reasonable amount of time.

Cons

The one area where I've noticed BlackPurl is still catching up is with the number of price integrations and part fiches, since it doesn't yet offer as many as the previous system I used. That said if I'm able to get the Excel files, their team can integrate them for me which definitely helps offset that limitation.