101VOICE
Last Updated
Overview
101VOICE offers a cloud communication and VoIP platform that streamlines business calling, collaboration, and contact center operations. While it lacks some advanced AI analytics, its robust IVR, call routing, recording, and cloud-based features make it a reliable choice for organizations seeking secure, scalable communication.
101VOICE Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
101VOICE Features
Voicemail
101VOICE provides flexible voicemail options that allow users to manage missed calls efficiently. The platform supports personalized greetings, message forwarding, and easy retrieval, ensuring that important communications are never lost. Teams can respond promptly, maintain professionalism, and improve overall customer satisfaction.
Call Routing
The platform enables advanced call routing that adapts to holidays, after-hours, or specific time periods. Businesses can design custom call flows to ensure inquiries reach the right team members quickly. This reduces wait times, improves operational efficiency, and enhances the overall experience for both staff and customers.
Interactive Voice Response
101VOICE offers an intuitive Interactive Voice Response (IVR) system that provides self-service options through voice-operated menus. Callers can resolve routine issues without waiting for an agent, while teams can focus on more complex queries. This streamlines communication and improves customer satisfaction and efficiency.
AAVA Virtual Receptionist
The software includes the Advanced Automated Voice Assistant (AAVA) Virtual Receptionist, a user-friendly voice directory for handling inbound and internal calls. It allows callers to connect with departments or employees efficiently, minimizing delays and enhancing the professionalism of call management across the organization.
Call Recording
101VOICE features call recording capabilities that help organizations capture conversations for quality assurance, training, and compliance purposes. Managers can review interactions, identify areas for improvement, and ensure consistent service standards, ultimately boosting performance and customer trust.
Pros And Cons of 101VOICE
Pros
Real‑time dashboards support call center performance monitoring
Seamless onboarding makes migration to cloud telephony easy
24/7 US‑based customer support available for all users
Cons
May require training to fully utilize all features
Performance relies on stable and reliable internet service
101VOICE Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
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2
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1
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Share your experience
Education, 500+ employees
“impeccable support at every level”
Pros
Across the board, their customer service has been outstanding. From the support team and project managers to the system engineers and even the company owner. They respond very quickly and are always ready to help with any issue or configuration we need.
Cons
If I had to point out one thing, the admin interface could be a bit easier to navigate. That said, they provided several training sessions and anytime we're unsure how to handle something, we send them an email and they take care of it for us.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does 101VOICE have a mobile app?
Yes, 101VOICE offers a dedicated mobile app.
What level of support does 101VOICE offer?
101VOICE offers support via phone, email, and an online contact form.
What language does 101VOICE support?
101VOICE software primarily supports English.
Who are the typical users of 101VOICE?
101VOICE features are used by educational institutions, government agencies, healthcare organizations, and businesses requiring secure, scalable cloud communications.
What types of pricing plans does 101VOICE offer?
101VOICE provides flexible pricing structured around unique business demands. Get a detailed 101VOICE cost breakdown to make an informed decision.
Does 101VOICE offer an API?
Yes, 101VOICE offers an API.
What other apps does 101VOICE integrate with?
101VOICE integrates with platforms including InformaCast, Microsoft Teams, and Cisco Call Manager.