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Overview
101VOICE offers a cloud communication and VoIP platform that streamlines business calling, collaboration, and contact center operations. While it lacks some advanced AI analytics, its robust IVR, call routing, recording, and cloud-based features make it a reliable choice for organizations seeking secure, scalable communication.
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Starting Price
Custom
101VOICE Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
CRM Integration
What Is 101VOICE?
101VOICE is a comprehensive Unified Communications as a Service (UCaaS) platform designed to address the communication challenges of modern, distributed enterprises. By integrating intelligent call routing and advanced analytics, it empowers businesses to optimize staffing and enhance customer engagement. The platform specifically serves multi-location organizations with a scalable, cloud-native infrastructure that replaces costly legacy hardware while maintaining enterprise-grade security and reliability for teams of all sizes.
101VOICE Pricing
Disclaimer: The pricing is subject to change.
101VOICE Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Teams
- Cisco Call Manager
- InformaCast
Who Is 101VOICE For?
101VOICE is ideal for a wide range of industries and sectors, including:
- Education
- Government
- Healthcare
- Financial services
- Retail
Is 101VOICE Right For You?
101VOICE is well‑suited for organizations in education, government, and healthcare seeking dependable cloud communications with high uptime and secure connectivity. Its Voice Border Element enables reliable failover through multiple backup connections including LTE, providing continuity during outages. With recognition from industry awards and HIPAA and PCI compliance, the platform supports scalable, secure telephony and unified communications that help mission‑focused teams maintain seamless operations.
Still unsure about 101VOICE? Connect with our customer support staff at (661) 384-7070 for further guidance.
101VOICE Features
101VOICE provides flexible voicemail options that allow users to manage missed calls efficiently. The platform supports personalized greetings, message forwarding, and easy retrieval, ensuring that important communications are never lost. Teams can respond promptly, maintain professionalism, and improve overall customer satisfaction.
The platform enables advanced call routing that adapts to holidays, after-hours, or specific time periods. Businesses can design custom call flows to ensure inquiries reach the right team members quickly. This reduces wait times, improves operational efficiency, and enhances the overall experience for both staff and customers.
101VOICE offers an intuitive Interactive Voice Response (IVR) system that provides self-service options through voice-operated menus. Callers can resolve routine issues without waiting for an agent, while teams can focus on more complex queries. This streamlines communication and improves customer satisfaction and efficiency.
The software includes the Advanced Automated Voice Assistant (AAVA) Virtual Receptionist, a user-friendly voice directory for handling inbound and internal calls. It allows callers to connect with departments or employees efficiently, minimizing delays and enhancing the professionalism of call management across the organization.
101VOICE features call recording capabilities that help organizations capture conversations for quality assurance, training, and compliance purposes. Managers can review interactions, identify areas for improvement, and ensure consistent service standards, ultimately boosting performance and customer trust.
