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Overview
1voice software provides cloud-based telephony solutions, aiding in the centralization of business communication and customer relationship management. While it may lack consistent dedicated support, its robust feature set and hardware cost reduction justify the investment. Overall, 1voice’s strategic communication benefits make it a compelling choice for scalable call center handling.
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Starting Price
Custom
1voice Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is 1voice?
1voice offers a unified, cloud-hosted communication hub designed to manage business processes, employee assignments, and customer interactions within a single interface. The platform eliminates the need for expensive on-site hardware by leveraging a state-of-the-art virtual PBX system. Key features like CRM routing and real-time call monitoring empower businesses to resolve customer pain points efficiently while maintaining high service standards across global remote workforces.
1voice Pricing
The 1voice cost starts at $19.95/user/month for the Office Core plan. Other plans include:
- Office Pro Connect: $27.95/user/month
- Office Elite Suite: $34.95/user/month
- Contact Center: $44.95/user/month
Disclaimer: The pricing is subject to change.
1voice Integrations
Who Is 1voice For?
- 1voice is ideal for a range of industries, including:
- Government
- Healthcare
- Retail
- Education
- Law
- Restaurants
- Automotive
Is 1voice Right For You?
1voice is a premier fit for organizations seeking to modernize their communication infrastructure while drastically reducing overhead costs associated with legacy hardware. Its standout feature is the seamless synchronization between mobile and desktop environments, making it a niche leader for remote and hybrid workforces. While primarily recognized for its savings over analog systems, its commitment to 24/7 technical support ensures operational stability for mission-critical call centers.
Still not sure about 1voice? Contact our support team at (661) 384-7070 for further guidance.
1voice Features
Call Monitoring
Supervisors utilize the listen, whisper, and barge functionalities to oversee agent interactions in real-time, facilitating immediate training and quality assurance. This tool ensures that customer service standards are met by allowing managers to intervene or coach agents during live calls without disrupting the customer experience.
CRM Routing
This intelligent feature utilizes predetermined rules and customer history from integrated CRM platforms to direct callers to the most qualified agent. By ensuring the client reaches the correct extension on the first attempt, businesses can significantly reduce transfer rates and improve first-call resolution metrics.
Interactive Voice Response
The automated attendant manages inbound traffic by providing callers with a user-friendly menu to navigate their inquiries without human intervention. This efficiency reduces the administrative burden on front-desk staff while providing 24/7 routing capabilities for businesses operating across multiple time zones or during non-business hours.
Automatic Call Recording
Administrators can capture and store every interaction for durations ranging from one week to one year, providing a vital resource for legal compliance and training. The ability to review specific conversations helps in resolving disputes and serves as an educational tool for refining agent communication strategies.
Predictive Dialer
The dialer add-on maximizes agent productivity by automatically initiating the next call on a list as soon as an agent completes their previous interaction. This technology eliminates the downtime associated with manual dialing, allowing high-volume outbound centers to significantly increase their daily contact rates and lead generation.
Pros And Cons of 1voice
Pros
Significant hardware cost savings
Exceptional HD voice audio quality
Seamless mobile and remote accessibility
Cons
May lack consistent dedicated support
Feature compatibility can vary across categories
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Frequently Asked Questions
What level of support does 1voice offer?
1voice offers support through phone, chat, and email.
What other apps does 1voice integrate with?
The software supports integration with multiple CRM platforms.
What language does 1voice support?
1voice is primarily available in English.
Who are the typical users of 1voice?
Typical users include industries like government, healthcare, retail, education, law, restaurants, and automotive.
Does 1voice offer an API?
Yes, 1voice offers an API.
Does 1voice have a mobile app?
Yes, 1voice has a mobile app for Android and iOS.
What types of pricing plans does 1voice offer?
The 1voice price is based on four plans: Office Core ($19.95/user/month), Office Pro Connect ($27.95/user/month), Office Elite Suite ($34.95/user/month), and Contact Center ($44.95/user/month). Request a personalized 1voice pricing quote for your business.