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Overview
3C Plus offers a cloud-based call center platform that helps businesses manage inbound and outbound communications through voice, Interactive Voice Response (IVR), and omnichannel tools. While its interface may feel complex for first-time users, its automation features and scalable telephony capabilities make it a reliable solution for growing contact centers.
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Starting Price
Custom
3C Plus Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is 3C Plus?
3C Plus is a cloud-based telephony and omnichannel platform designed to maximize operational efficiency in high-velocity environments. The software automates complex dialing processes and unifies communication channels, allowing businesses to focus on qualified interactions rather than manual tasks. By filtering unproductive calls and centralizing message management, it significantly reduces agent idle time. This solution is highly scalable, addressing the specific pain points of operational costs and low contact rates for growing sales and collection teams.
3C Plus Pricing
3C Plus Integrations
Who Is 3C Plus For?
3C Plus is ideal for a variety of roles and industries, including:
- Inside sales teams
- Debt collection agencies
- Customer support centers
- Retail and commerce
- Educational institutions
- Financial services companies
- Consignment credit firms
Is 3C Plus Right For You?
3C Plus is well-suited for sales, collection, and customer support teams seeking efficient, scalable communication solutions. The platform unifies voice and text channels, automates dialing, and filters unproductive contacts to maximize agent productivity. Trusted by companies like Creditas and Unimed, and fully LGPD-compliant, 3C Plus enables businesses to streamline operations and manage customer interactions effectively, making it a reliable choice for growing teams.
Still unsure about 3C Plus? Contact us at (661) 384-7070 for further guidance.
3C Plus Features
3C Plus automatically changes the area code (DDD) of calls from a specific extension to match the destination region and generates a unique phone number for each call. This ensures local presence for recipients and increases the likelihood of answered calls while maintaining caller privacy.
The platform eliminates manual dialing by distributing new calls before agents finish ongoing conversations. This continuous call flow maximizes agent productivity, reduces idle time, and ensures higher contact rates, enabling sales or support teams to focus on live interactions instead of administrative calling tasks.
The software routes inbound calls to the correct departments automatically, plays recorded menus, and can interact directly with users before connecting them to agents. It also gathers post-service feedback, measuring customer satisfaction, agent performance, and whether requests were successfully resolved for actionable insights.
3C Plus automatically identifies unproductive contacts, including invalid or unanswered numbers, and removes them from calling lists. This feature reduces telephony costs, saves time on list management, and ensures agents only engage with valuable leads, increasing efficiency and improving overall campaign performance.
The software delivers comprehensive reporting, including connection reports and agent performance evaluations. Users can monitor call outcomes, listen to recordings, and access multiple analysis modes from simplified to fully detailed. These insights enable managers to track team efficiency and improve operational strategies.
