“Quick to set up”

Pros

Setup process was quick and the toll free numbers paired with dependable tracking really help a business come across as national :).

Cons

Text verification delays can be frustrating, the limits on base minutes feel pretty strict and the overage fees were an unwelcome surprise :))))

“solid features”

Pros

The features have been very solid and the uptime has been excellent. Adding a new number or updating call forwarding is also simple to handle whenever needed.

Cons

At this point, everything is working well but choosing a new number can take a while. If you need a new number immediately in real time, that delay can become an issue.

“affordable vanity numbers”

Pros

After more than 35 years in business, we were pretty much stuck with overpriced providers charging high monthly fees just to forward a toll free number to our main line. On top of that getting any kind of vanity number felt nearly impossible. Then this platform came along and now we have affordable toll free forwarding plus an excellent vanity number as well.

Cons

While I could try to come up with a complaint but there really isn't anything I dislike about this service. It's been fantastic and almost feels like magic.

“Good lead potential but too pricey”

Pros

It has a wide range of toll free numbers so I'm hoping it does a good job of bringing in leads for follow up calls. I'm really counting on this investment to pay off.

Cons

It costs more than I expected to spend. It would be better if the first month or two were free before the paid billing starts.

“top notch tool”

Pros

Using this platform has been a pleasure because the quality feels top notch and I honestly haven't run into any issues I can think of.

Cons

There's really nothing for me to complain about. The system works well and handles exactly what my business needs it to do.

“great toll free service”

Pros

Being able to give my customers contact information through a toll free platform has been really valuable. The training resources available have also been very helpful.

Cons

At this point, I don't have any complaints. Everything with this has been transparent and accessible so I have no cons right now.

“lets me manage everything from my phone”

Pros

Getting a professional business phone number for my company with this app was pretty easy. Everything can be managed right from my phone which means I don't need any extra hardware to keep things running. The call forwarding and tracking tools have been especially useful, mainly for keeping my personal and business calls separate. Setup was simple, the dashboard didn't take long to understand and the pricing feels justified for what's included. When I had a few questions, customer support replied quickly and was helpful. Overall, it's given my business a much more professional presence.

Cons

One minor drawback is that there's a bit of a learning curve at the beginning when setting up all the features and adjusting the customizations. I also wish some of the more advanced tools came with the lower tier plans instead of needing an upgrade to access them. Aside from that, the experience has been a positive one overall.

“local number convenience”

Pros

Setting up my new local number was really convenient and I appreciated how simple the whole process was. It lets me keep my personal number private for business without needing to carry a second phone around. Even better, the new local number forwards calls directly to the phone I already use.

Cons

The only part I wasn't completely comfortable with was setting up SMS. I'm used to regular cell phones having that handled automatically in the background so this took a little getting used to. Still, it's a small issue compared with other options.

“strong value”

Pros

You definitely get good value for the money here especially if saving matters to you. It really gives you a chance to cut costs and save as much as you want.

Cons

Something that bothered me was the number of ads since they kept showing up in my inbox. That is not a good first impression right after signing up.

“user friendly dashboard”

Pros

From the start, the platform feels simple to get around and the dashboard is very user friendly. Call forwarding has worked well and being able to display multiple team members to take incoming calls has been a really positive part of using it.

Cons

That said, the setup and overall process can get very detailed. Anyone who isn't very comfortable with technology could end up feeling frustrated by the wide range of features available.

“Fair pricing for what you get”

Pros

Working with this has been a really positive experience for me. They come across as caring thoughtful people who genuinely understand their clients and the businesses they run. Whenever hard situations have come up, they have been there to support me and work through things alongside me and I've had more than one time where that meant a lot. Their pricing feels very reasonable and the quality of what they offer has been excellent. I'll always remember how much they stepped in, helped me out and played a real part in my business success.

Cons

Because it is so popular, their customer service team can be pretty busy at times depending on when you call. There are moments when you have to wait for someone to return your call but to their credit, they do get back to you promptly.

“helped my reach local market better”

Pros

Since I've set up a San Diego number for my website with 800.com it has helped me reach the local market much better. The platform was user friendly, the call forwarding worked reliably and getting everything configured went without issues. It was also really useful to keep business calls separate from personal ones while giving local customers a more professional impression.

Cons

A few features took a bit of time to figure out at the beginning especially when changing settings and handling call routing but aside from that, nothing felt like a significant issue.

“offers a lot of value”

Pros

Its simple to use and the support team has been excellent whenever we've needed help. We actually switched away at one point, then came back after realizing other companies just weren't as useful. It offers a lot of value for what you get.

Cons

There's a slight lag when transferring calls to other numbers but honestly that's the only issue we've really run into.

“great for building client trust”

Pros

This platform made it really simple to set up a professional phone presence for my business in a short amount of time. I was able to secure a dedicated business number without dealing with complicated installation steps or extra equipment which immediately helped me keep my personal and business calls separate. The call forwarding tools were one of the most useful parts because they let me stay in touch with customers from anywhere even when I was away from the office. It also gave my business a more credible, established image which matters a lot when you're trying to build client trust. Overall, it made communication more organized, more professional and much easier to manage.

Cons

At the beginning, the part I liked least was that you needed a bit of time to go through the features and understand all the setup choices. After I became familiar with the platform, it was much easier to use. A few of the more advanced settings could be clearer but that didn't really hurt the overall experience. Even with that small learning curve, it still delivered a reliable and professional business number solution that fit my needs well and helped me manage customer communication better.

“I had an enjoyable experience”

Pros

Browsing the website and finding what I needed was really simple and the checkout process was just as uncomplicated. It made the whole experience enjoyable and left me feeling good about using it again for future number purchases.

Cons

I haven't had any negative experiences with the website so I can't really comment on any downsides unless something comes up later on.

“affordable platform”

Pros

800.com is convenient, affordable and very flexible. The tech support team responds quickly and is especially patient with newcomers like me.

Cons

Honestly I don't have any real complaints at this point. Nothing negative has come up so far. If I had to suggest anything, maybe offering 24 hour tech support would help people like me who work late nights.

“reliable support at a low cost”

Pros

One of the best parts of using this has been the professional support and the affordable pricing. Any time I call with an issue, the representative sticks with me until everything is completely sorted out.

Cons

The online interface is a bit difficult to understand. It takes a bit of time and practice to figure out the tools and get your services set up properly.

“quick setup”

Pros

Getting started was super simple. The dashboard is easy to access and fairly simple to figure out even if it does look a little outdated.

Cons

Setting up SMS has been challenging because of the compliance requirements and I wish there were more account management support and hands on guidance.

“everything works well so far”

Pros

Im really happy with the service especially since there's no long term commitment involved. I've been using it for the past two months and everything has been working well so far.

Cons

Only downside is that some features take a bit of time to figure out and there can occasionally be delays on weekends or when changes are requested after business hours.

“missing some key features”

Pros

The app version is really convenient and makes everything more accessible but I'd like it much more if it included all the same features that are available on the website.

Cons

It falls short because it doesn't offer the same functionality as the website and it often feels like my calls don't come through properly. At times they get dropped or never connect at all. I also want calls to route directly to my phone through the app so I can see the incoming numbers, instead of having to rely on call forwarding.