Last Updated
Overview
800.com is a business phone service offering toll-free and local numbers with call forwarding, voicemail, SMS messaging, and call analytics. Users value its easy setup and dependable support; however, some report voicemail length limits. Still, its call handling tools suit small to midsize teams.
800.com Specifications
- Call Recording
- Call Reporting and Analytics
- Voicemail and Callback Management
- Call Transfer and Conferencing
800.com Features
Call Forwarding
Call forwarding routes incoming business calls to mobile phones, landlines, or VoIP devices, ensuring calls reach the right person regardless of location. This reduces missed calls and supports flexible work setups while maintaining a consistent business number for customers.
Voicemail And Transcription
Voicemail captures messages when calls go unanswered, while transcription converts audio into readable text. This helps teams review messages quickly, prioritize responses, and avoid listening to every recording, especially during highiding busy periods.
SMS Messaging
SMS messaging enables businesses to send and receive texts using their toll-free or local number. It supports appointment reminders, confirmations, and customer follow-ups, keeping conversations centralized within the same communication channel used for calls.
Call Recording
Call recording stores conversations for quality monitoring, training, or documentation purposes. Reviewing recorded calls helps businesses evaluate service interactions, resolve disputes, and maintain consistent communication standards across customer-facing teams.
Call Analytics
Call analytics provide visibility into call volume and activity patterns, helping businesses understand peak calling times and response trends. These 800.com features support basic performance tracking without requiring advanced reporting tools.
Pros And Cons of 800.com
Pros
Easy number setup
Reliable call forwarding
Responsive customer support
Cons
Voicemail duration limits
Occasional activation delays
800.com Reviews
Total 49 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars16%
3
Stars6%
2
Stars0%
1
Stars0%
Share your experience
Christian Turner
Financial Services, 11-50 employees
Less than 6 months
“great calling features”
Pros
Setting things up feels pretty easy. Features like call sequencing, ringing and voicemail are simple to configure and the voice options work really well.
Cons
The toughest part has been getting my phone number verified for SMS. It has been very difficult and I still have not been able to reach anyone to complete the verification.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derek Jackson
Construction, 1-10 employees
Less than 6 months
“polished voice prompts”
Pros
Using an 800 number for my business gives it a very professional image and the voice prompts sound polished and professional when customers connect.
Cons
There are still a few bugs in the system. I'm also having some issues with my local number and needing to verify a number before sending texts is inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lisa Mullins
Medical Devices, 1-10 employees
Less than 6 months
“excellent value for price”
Pros
Compared with other providers, this offers better value and their support has been outstanding. After my number was ported over, setting up voicemail, call forwarding and the other features wasnt hard to figure out.
Cons
At this point, I really don't have any complaints. It's very simple to use and I'm extremely happy with how user friendly everything has been.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does 800.com support?
800.com software is available in English.
Does 800.com offer an API?
Yes. 800.com offers API and webhook access for custom workflows and system connectivity.
Does 800.com have a mobile app?
Yes. 800.com provides mobile and desktop applications for managing calls and messages.
What types of pricing plans does 800.com offer?
800.com offers Personal, Unlimited, and Pro plans. For a custom 800.com cost, contact us.
What level of support does 800.com offer?
Support is available through a help center, documentation, and customer service assistance.
What other apps does 800.com integrate with?
The vendor does not disclose specific third-party integrations for 800.com, though API access is available.
Who are the typical users of 800.com?
Users are commonly from customer service, professional services, e-commerce, consulting, marketing, real estate, and healthcare services.