“great calling features”

Pros

Setting things up feels pretty easy. Features like call sequencing, ringing and voicemail are simple to configure and the voice options work really well.

Cons

The toughest part has been getting my phone number verified for SMS. It has been very difficult and I still have not been able to reach anyone to complete the verification.

“excellent value for price”

Pros

Compared with other providers, this offers better value and their support has been outstanding. After my number was ported over, setting up voicemail, call forwarding and the other features wasnt hard to figure out.

Cons

At this point, I really don't have any complaints. It's very simple to use and I'm extremely happy with how user friendly everything has been.

“polished voice prompts”

Pros

Using an 800 number for my business gives it a very professional image and the voice prompts sound polished and professional when customers connect.

Cons

There are still a few bugs in the system. I'm also having some issues with my local number and needing to verify a number before sending texts is inconvenient.

“easy signup process”

Pros

Having a recognizable toll free number for my business has been a real plus and the signup process was incredibly simple.

Cons

Nothing comes to mind yet. I haven't had the number long enough to really run into any issues or complaints.

“reliable call forwarding setup”

Pros

Everything has worked exactly as expected and I really haven't had anything to complain about. The setup was quick and using it has been super easy. My calls forward right to my cell without any issues.

Cons

The only downside is that it's sometimes hard to tell when a call is coming in from the 800 number because the alert sound is pretty quiet.

“call tracking that works well”

Pros

Getting this up and running for our business was quick and using it day to day has been just as simple. We rely on several tracking numbers across different marketing campaigns so it's been really helpful to see exactly where our calls and leads are coming from. The dashboard is clear, adding new numbers takes very little time and the call tracking has given us a much better picture of which marketing efforts are actually driving results.

Cons

Honestly there hasn't been anything significant to dislike. If I had to point out one thing, I'd love to see even more advanced reporting and marketing attribution features as we keep growing the number of campaigns and tracking numbers we manage.

“professional number setup”

Pros

It feels like a professional business phone system. Getting a toll free number was simple and didn't require a lot of digging around and the pricing seems reasonable too.

Cons

One issue we've been dealing with is incoming customer calls. They can hear us but we can't hear them. We're trying to sort it out on our own first but if it isn't fixed soon, we'll need to contact the support team.

“quick setup”

Pros

Let us pick the exact phone number we wanted. When it was time to link the number with our phone provider, the support team stepped in and made sure everything was handled properly.

Cons

It would be better if connecting the number to another service like Go To were easier. We had to buy this separate number while still using Go To and getting the two connected was a bit difficult.

“simple to set up memorable 800 number”

Pros

Having a second number that forwards to my phone has been really useful. I also have a personalized 800 number which makes it much easier for customers to remember and reach me.

Cons

Adjusting how many times it rings before going to voicemail could be better. It also moves pretty slowly when it rings multiple people and I'd rather have it ring everyone at the same time.

“Useful transcriptions”

Pros

Getting started with this app was really quick. It was fast and simple to search for, purchase and activate our toll free and vanity numbers so we were up and running in hardly any time. The AI transcription feature has also been a big time saver for us.

Cons

User experience could use some work since I've run into occasional login glitches and syncing issues while using the mobile app.

“excellent value for startups”

Pros

Starting a new business, I've been really happy with the value I'm getting for the money spent. When I was setting up my startup and needed a dependable communication service, this platform was simple to sign up for and uncomplicated to manage.

Cons

I really haven't run into any downsides. Any concerns I had at the beginning were cleared up during the onboarding process.

“all in one telecom powerhouse”

Pros

Since we've started using this we have everything telecom related under one roof which is something I really appreciate. It handles all the essentials for my business like toll free numbers, extra phone lines, fax numbers, customizable IVR, call trees, call recording and voicemail, while still giving me a lot of control over how the system looks and functions. The level of customization is a big plus: I can add our company logo, adjust interface colors and tailor call flows and voicemail greetings which does a lot to support our branding. The built in tools are also very practical especially the AI call companion, enhanced caller ID and analytics dashboards and the Inbox keeps a thorough call history so every interaction is easy to track. I also get useful graph views across different call metrics and the mobile app feels thoughtfully designed. The initial setup took a bit of time but the provided examples and guides made the process manageable.

Cons

What I liked least is the lack of a dedicated desktop app for laptops. I'd really like to see them create one that matches the web portal so I can have that same full experience without needing to work through a browser.

“great call quality”

Pros

Honestly getting started took only a few minutes so the learning curve felt almost nonexistent. The support team was incredible. My setup is very public since I use my 800.com number as a live call in line for an Internet show so reliability is absolutely essential. When I ran into an issue with how I had set up the line, support didn't just send over a few generic email suggestions, they actually fixed it for me. Since then, everything has been working flawlessly. On top of that I wanted a very specific number ending in 8255 ("TALK") and it was available right away. It even came together as memorable custom number that was perfect for my needs. Calls are routed exactly the way I configured them, the audio quality is excellent and the whole service has gone beyond what I expected. Without question, this has been one of the smartest investments I've made for my business.

Cons

Honestly I haven't run into any real downsides. I was fully expecting the usual weak, automated support, confusing menu options and a setup process that only a software engineer could appreciate but none of that happened. Everything was great and the only problem I had turned out to be my own mistake with a setup parameter. Even that was resolved by a real person within minutes of me reaching out.

“wide variety of available numbers”

Pros

Its a big plus to have access to so many number choices especially since it lets you keep multiple numbers with the same first three digits.

Cons

The downside is the messaging system because you need approval before you're allowed to send or receive messages.

“professional call handling”

Pros

Right away, the value for the price felt hard to beat. I was able to choose between a local number or a toll free number and the answering service is really well done. It's simple to keep track of calls and having the option of AI or live human phone support when needed is a big plus. The phone system can ring multiple cell phones, the answering service was simple to set up and it gives the business a very professional sound. Overall, I'd give it an A+. The system is also quick to learn since it works with a simple point and click setup.

Cons

One part that took some time was dealing with the 10DLC requirements. Getting the right policies and procedures in place for text messaging approval was a little tricky and it took me a while to sort everything out. That said, the support team was fantastic with helping me through it and honestly I should have reached out for help sooner.

“fantastic support team”

Pros

I think getting through the learning curve has been worth it. I really enjoy using this and their team has a solid support system in place. The AI app is excellent and the bonuses are a really nice extra.

Cons

Everything about it is excellent, I dont have any complaints.

“powerful controls”

Pros

The website is clear and self explanatory so getting started with 800.com didnt take long. Customer service responds quickly and being able to manage voicemail and call waiting options remotely has been especially useful.

Cons

At times, updates take longer than expected and can take over 30 minutes instead of happening right away. The help topics and support links could also be organized and used more effectively.

“reliable business calling setup”

Pros

Using it day to day has been going well. It gives me a professional business phone setup with dependable call forwarding, voicemail and number management which makes it simple to stay connected with customers no matter where I am.

Cons

A downside is that some of the more advanced features and integrations are still limited compared with bigger enterprise phone systems. Support response times can be inconsistent during busier times as well and the cost of premium features can start to add up as the business grows.

“dependable toll free setup”

Pros

Getting a toll free number was quick and easy. The pricing feels reasonable and features like texting and auto reply are really useful. On top of that the personal tech support made the setup process smooth and helped everything get up and running in no time.

Cons

The features are clear and uncomplicated and the service has been consistently available without any issues so I haven't really run into any problems.

“This fully satisfied us”

Pros

I was able to set everything up directly from my phone or laptop without any hassle.

Cons

I don't have any complaints. This is the first and last service I would choose and I'm completely satisfied.