800response Reviews

Pros

Using this app lets me put a memorable number on our marketing which makes it simpler for people to contact our business for more information. It also shows me how many calls are coming in and where they originate and I can listen back to recordings for training and coaching purposes.

Cons

One thing I'd really like is a way to know whether a caller is a new customer or an existing one right from the first call. It would also be helpful if the system could capture more contact information from people calling on mobile devices.

Pros

Our customer service rep has helped us immensely. She's consistently there when we need her and always responds back to us quickly.

Cons

We haven't run into any issues.

Pros

There are plenty of features we still haven't tapped into but I've been really pleased with what I've seen so far and I'm looking forward to learning even more.

Cons

The interface is a bit tricky to navigate but I'm gradually getting the hang of it.

Pros

Adding new locations and states to the network has been very quick and easy.

Cons

I haven't run into any issues with the software at all.

Pros

From the very first point of contact, 800Response helps us nurture every lead that comes in through call tracking. The call recording feature also lets us learn from each interaction and together these tools help us make the most of every opportunity, strengthen conversations and support the growth of our business.

Cons

Theres nothing negative that I can point out.

Pros

Everything feels very user friendly and the shortcuts are a nice bonus too.

Cons

Honestly I can't think of anything I really dislike.

Pros

Using this has been very simple and it really helps make sure the right message is being communicated to prospective students.

Cons

We love everything about it and havent run into any problems with the software.

Pros

Capturing, recording and reviewing calls for training has been very easy with this software. The customer service is also outstanding and the level of attention they provide has been right on point.

Cons

At this point, it covers everything we need and even more. I honestly can't think of any downside.

Pros

We rely on this product to direct calls from our 800 number to the nearest store locations and the service quality has been the best we've experienced so far.

Cons

One thing we'd like to see is the ability to update metrics directly in the portal instead of having to go through customer support.

Pros

Customer service has been outstanding and the reporting tools are really strong.

Cons

The spreadsheet style configuration system is very detailed but it can feel a little difficult to work through.

Pros

Being able to listen to calls and track how well my agents are retaining customers has been really valuable.

Cons

Its reporting side could be better especially when it comes to exporting reports to Excel and printing them.

Pros

The call recording feature is useful and the customer support team has been very good as well.

Cons

Honestly the platform feels outdated, it's difficult to navigate and outside of listening to calls, it doesn't offer much value.

Pros

This software is incredibly user friendly, to the point that training is hardly necessary. Even so, the company does an excellent job providing training and guidance which makes the overall experience even better.

Cons

I haven't come across any downsides yet. Up to this point, all of the features have aligned well with what we need.

Pros

Using it feels very simple and the tracking quality has been excellent.

Cons

We don't have any complaints since the product has been working really well.

Pros

Its call recording tools and the call tracking metrics are the strongest parts for me.

Cons

The lead capture feature still needs work and could definitely be improved.

Pros

Between the call tracking, recording, consumer profiling and the integration with our contact center platform, 800 Response delivers a really impressive set of features. Their speech analytics product, Call Finder, is also top tier software when there's a real need for that kind of functionality. More than anything though, the people behind 800 Response have been the biggest advantage for us. Over the years, everyone we've worked with has been dependable, quick to respond, helpful and focused on finding solutions. That level of support is what truly makes 800R stand out.

Cons

One limitation with Call Finder is that search setup and administration have to be handled by someone on the team. We'd rather have the ability to manage that internally and take more direct control of the software ourselves.

Pros

Whenever a client calls, there can be different selection options available which is really helpful.

Cons

Pricing is the downside. It feels a little expensive and I wish it were more affordable.

Pros

Honestly the call tracking works really well and the feedback on calls has been very helpful.

Cons

None at this time since it integrated easily and I haven't run into any issues.

Pros

Getting started was quick, the pricing is solid and there's a wide selection of vanity numbers to choose from that can match different needs. Customer service has also been top notch.

Cons

Vanity numbers seem to be losing popularity these days but they still have value when they're used the right way.