Steve
Construction, 1-10 employees
Less than 6 months
“Beware of this software
Pros
The pricing is reasonable, especially considering the value offered, though there is a minimum requirement of 3 users, which might be a consideration for smaller teams.
Cons
The service never worked properly, they are blocking my port to another company. I'm trying to cancel my plan, but a mysterious department has to do it, and I can never get through to them.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Mohammed Nakash
Airlines/Aviation, 1-10 employees
Less than 6 months
“Outstanding customer service
Pros
I recently spoke to one of their customer representatives, and he was very efficient. He explained everything clearly and made the process seamless.
Cons
I dont have any problems to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shamsul
Wholesale, 11-50 employees
Less than 6 months
“I received excellent customer service
Pros
I've just started using Acefone and so far, the customer support, specially from our rep has been excellent. His technical knowledge and calm demeanor helped me navigate the system easily.
Cons
I'm happy with ACEFONE so far. I just started using it and it's too early for me to recommend it yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
Computer Software, 1-10 employees
More than a year
“Loved the support from acefone
Pros
The support team was very helpful during the setup process, making sure everything ran smoothly.
Cons
Initially I thought the call quality wasn't good but it turned out to be due to using the wrong software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nirav
Staffing and Recruiting, 11-50 employees
Less than 6 months
“Great value for money
Pros
Acefone is a great choice for startups. The platform is user-friendly, and the portal is easy to manage. I would recommend it to any new business.
Cons
The mobile app could use some improvements. There are competitors with good features�evaluating those and implementing similar ones could make it more competitive.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Abdul
Transportation/Trucking/Railroad, 1-10 employees
Free Trial
“Top notch service
Pros
The service has been great, from customer support to cost-effectiveness, Acefone has delivered us everything as promised.
Cons
Everything is superb! no complaints. Best service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
DONATAS
Primary/Secondary Education, 1-10 employees
More than a year
“Helpful online setup assistance
Pros
Acefone is easy to use and offers good pricing compared to other providers. It's been a real asset to our business.
Cons
Sometimes it's hard to get a callback from the right department.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ana-Maria
Apparel & Fashion, 1-10 employees
Less than 6 months
“I had a pleasant experience
Pros
Working with the Acefone team was a smooth experience. Mo helped us set up our account and walked us through the entire process.
Cons
It takes some time to understand all the features available on the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Legal Services, 1-10 employees
Free Trial
“Exceptional service at an affordable price
Pros
I worked with my sales representative, and he was fantastic. He was well-informed and patient, which made the process smooth. The product is a great fit for our business.
Cons
The virtual receptionist has a robotic-sounding voice. I wish it sounded more human.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
Computer Software, 1-10 employees
Less than a year
“Amazing service
Pros
The customer service has been great. Whenever we've had an issue, the support team resolves it quickly.
Cons
The setup can be difficult at times and I think the UI could be more user-friendly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nihal
Computer Software, 51-100 employees
Less than 6 months
“Great team and support
Pros
I'm impressed with the Acefone team and the excellent sound quality. Aman and Nishant have been very helpful.
Cons
Nothing to report at the moment, things are going pretty well so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mohammed
Retail, 1-10 employees
Less than 6 months
“Positive experience
Pros
The onboarding process with Mo was smooth. He guided us through everything and made sure we were fully set up.
Cons
We are still in the testing phase so I can't point out any issues yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philburt
Marketing and Advertising, 1-10 employees
More than a year
“They have a very professional team
Pros
Mo was extremely helpful during the onboarding process. He made the transition seamless and the platform's transparency was a bonus.
Cons
No complaints right now. Happy with the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Real Estate, 1-10 employees
More than a year
“Very helpful and incredible service
Pros
The customer support team was quick to help with setup and very thorough in answering all our questions.
Cons
I'm not familiar with all aspects of the system yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hanna
Construction, 11-50 employees
Less than 6 months
“I would definitely recommend it
Pros
A 10/10 experience with Acefone! The platform is easy to navigate, and the setup process was smooth. The one-on-one calls for training were helpful.
Cons
I would like more variety in voices for voicemail and introduction messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Mental Health Care, 1-10 employees
Less than 6 months
“Outstanding customer service
Pros
Acefone's team has been thorough and attentive to our needs, making sure every question was answered promptly.
Cons
As new users, we haven't found any cons so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cody
Financial Services, 1-10 employees
Free Trial
“Terrible company to work with
Pros
Acefone delivers excellent call quality. Calls connect reliably and sound clear every time.
Cons
The company is based in India, and the support is handled by people there. They make promises they can't keep and it's always someone else's fault. Trying to cancel during the free trial has been a nightmare and I may need to file a chargeback.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
1
Functionality
3
Marilu
Leisure, Travel & Tourism, 1-10 employees
Less than a year
“Excellent onboarding support
Pros
The services provided by Acefone have been a perfect fit for my business, making communication and operations smoother.
Cons
I haven't used it much yet but I believe it will be great for my business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mehmet
Information Technology and Services, 1-10 employees
Less than 6 months
“Great job done by acefone
Pros
The onboarding process was efficient, and the platform is user-friendly. I appreciated how proactive Acefone was.
Cons
Thank you! I don't have any cons for now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Real Estate, 1-10 employees
Less than 6 months
“Superb service!
Pros
The customer service team, along with their proactive approach to onboarding and setup, impressed me. They made sure everything went smoothly.
Cons
I've just started using it and so far, so good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10