Last Updated
Overview
Acefone provides comprehensive phone systems and PBX solutions to improve business communications. This flexible system features innovative tools and a user-friendly portal, allowing tailored communication control. While users seek mobile app enhancements, they appreciate the system's intuitive interface and customization options.
Overall Rating
Based on 20 users reviews
4.6
Rating Distribution
Positive
90%
Neutral
0%
Negative
10%
Starting Price
Custom
Acefone Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Acefone?
Overview
Acefone software is a cloud-based communication platform offering powerful products like Interactions Hub, Contact Center Studio, and API Connect. It prioritizes customer experience and serves over 500 enterprises with 20+ pre-built integrations. Acefone enhances productivity and communication through omnichannel interactions, IVR, auto-dialer, and campaign management, all managed from a single intuitive dashboard.
Acefone Pricing
The Acefone cost structure works on a subscription model based on the solutions required. Acefone pricing plans include:
Business phone system:
- Business- $17.99/user/month
- Premium- $19.99/user/month
Unlimited plan:
- Toll-free number- $4.99/month
- Per extension (user)-$39.99/month
- Minutes-Unlimited
Usage-based plans:
- 100 minutes-$2.99/month
- 400 minutes-$9.99/month
- 1,000 minutes-$23.99/month
Acefone Integrations
Acefone software integrates with various third-party applications, including:
- MS Dynamics 365
- Salesforce
- Zoho CRM
- Hubspot
- Freshdesk
- Zendesk
- SugarCRM
- Leadsquared
Who Is Acefone For?
Acefone caters to small, mid-sized, and enterprise-sized businesses in various industries and sectors, including:
- Education
- Finance
- Healthcare
- Professional services
- Retail
Is Acefone Right For You?
Acefone software simplifies communication and empowers businesses to leverage the cloud's potential. Next-generation tools and solutions enable smoother conversations and create memorable experiences. The vision is to lead globally in business communication technologies by offering customer-centric services that foster smart, seamless connections and streamlined communication.
Are you still unsure about Acefone? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Acefone Features
Number Masking
Safeguard employee and customer privacy with temporary virtual numbers and two-way number masking. Maintain secure transactions on company platforms, prevent fraud, and create a trusted local presence using masked virtual landline numbers for confidential communication.
Virtual Numbers
Streamline global communication with virtual numbers, enhancing customer interactions without altering team size or infrastructure. Use local area code prefixes to build regional presence and alphanumeric numbers to strengthen brand recall and engagement.
Auto Dialer
Utilize smart ratio and preview dialer software to double engagement with high-intent leads. Acefone's outbound call center solution offers customizable features to streamline calling operations, handle high-volume calls, and manage leads across multiple devices.
SIP Trunking
The SIP trunk feature provides unlimited global connections, seamlessly linking PBX systems to numerous worldwide channels via the Internet. This enterprise-grade solution enables swift, cost-effective international calling with instant setup and HD-quality communication.
Click To Call
Acefone helps establish a rapid connection with customers through click-to-call services, offering quick call-back options via digital platforms for simplified communication. They easily engage with interested audiences, turning them into warm leads and resolving their queries efficiently.
Pros And Cons of Acefone
Pros
Attractive promotional offers available for new users
Customizable voicemail and IVR
The main dashboard and system layout are straightforward and user-friendly
Customer service is available around the clock
Cons
Limited device registration
Mobile app needs improvement
Acefone Reviews
Total 20 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars90%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars10%
Share your experience
Construction, 1-10 employees
Less than 6 months
“Beware of this software”
Pros
The pricing is reasonable, especially considering the value offered, though there is a minimum requirement of 3 users, which might be a consideration for smaller teams.
Cons
The service never worked properly, they are blocking my port to another company. I'm trying to cancel my plan, but a mysterious department has to do it, and I can never get through to them.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Airlines/Aviation, 1-10 employees
Less than 6 months
“Outstanding customer service”
Pros
I recently spoke to one of their customer representatives, and he was very efficient. He explained everything clearly and made the process seamless.
Cons
I dont have any problems to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
More than a year
“Loved the support from acefone”
Pros
The support team was very helpful during the setup process, making sure everything ran smoothly.
Cons
Initially I thought the call quality wasn't good but it turned out to be due to using the wrong software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Acefone offer an API?
Yes, Acefone provides API access.
What language does Acefone support?
Acefone supports the English language only.
What other apps does Acefone integrate with?
Acefone software integrates with various third-party applications, including MS Dynamics 365, Salesforce, Zoho CRM, HubSpot, Freshdesk, Zendesk, SugarCRM, Leadsquared, and MS Teams.
What types of pricing plans does Acefone offer?
Acefone pricing starts at $4.99/month for its unlimited toll-free number plan. Users can try it for free and request a custom quote for the software's cost.
Who are the typical users of Acefone?
Acefone serves small, mid-sized, and enterprise-level businesses across various industries, including education, finance, healthcare, professional services, and retail.
What level of support does Acefone offer?
Acefone provides various support options, including live chat, 24/7 live representative, phone support, an email/help desk, a knowledge base, and an FAQs/forum.