Last Updated
Overview
Acefone provides comprehensive phone systems and PBX solutions to improve business communications. This flexible system features innovative tools and a user-friendly portal, allowing tailored communication control. While users seek mobile app enhancements, they appreciate the system's intuitive interface and customization options.
Acefone Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Acefone Features
Number Masking
Safeguard employee and customer privacy with temporary virtual numbers and two-way number masking. Maintain secure transactions on company platforms, prevent fraud, and create a trusted local presence using masked virtual landline numbers for confidential communication.
Virtual Numbers
Streamline global communication with virtual numbers, enhancing customer interactions without altering team size or infrastructure. Use local area code prefixes to build regional presence and alphanumeric numbers to strengthen brand recall and engagement.
Auto Dialer
Utilize smart ratio and preview dialer software to double engagement with high-intent leads. Acefone's outbound call center solution offers customizable features to streamline calling operations, handle high-volume calls, and manage leads across multiple devices.
SIP Trunking
The SIP trunk feature provides unlimited global connections, seamlessly linking PBX systems to numerous worldwide channels via the Internet. This enterprise-grade solution enables swift, cost-effective international calling with instant setup and HD-quality communication.
Click To Call
Acefone helps establish a rapid connection with customers through click-to-call services, offering quick call-back options via digital platforms for simplified communication. They easily engage with interested audiences, turning them into warm leads and resolving their queries efficiently.
Pros And Cons of Acefone
Pros
Attractive promotional offers available for new users
Customizable voicemail and IVR
The main dashboard and system layout are straightforward and user-friendly
Customer service is available around the clock
Cons
Limited device registration
Mobile app needs improvement
Acefone Reviews
Total 20 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars90%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars10%
Share your experience
Steve
Construction, 1-10 employees
Less than 6 months
“Beware of this software”
Pros
The pricing is reasonable, especially considering the value offered, though there is a minimum requirement of 3 users, which might be a consideration for smaller teams.
Cons
The service never worked properly, they are blocking my port to another company. I'm trying to cancel my plan, but a mysterious department has to do it, and I can never get through to them.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Mohammed Nakash
Aviation, 1-10 employees
Less than 6 months
“Outstanding customer service”
Pros
I recently spoke to one of their customer representatives, and he was very efficient. He explained everything clearly and made the process seamless.
Cons
I dont have any problems to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
IT, 1-10 employees
More than a year
“Loved the support from acefone”
Pros
The support team was very helpful during the setup process, making sure everything ran smoothly.
Cons
Initially I thought the call quality wasn't good but it turned out to be due to using the wrong software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Acefone offer an API?
Yes, Acefone provides API access.
What language does Acefone support?
Acefone supports the English language only.
What other apps does Acefone integrate with?
Acefone software integrates with various third-party applications, including MS Dynamics 365, Salesforce, Zoho CRM, HubSpot, Freshdesk, Zendesk, SugarCRM, Leadsquared, and MS Teams.
What types of pricing plans does Acefone offer?
Acefone pricing starts at $4.99/month for its unlimited toll-free number plan. Users can try it for free and request a custom quote for the software's cost.
Who are the typical users of Acefone?
Acefone serves small, mid-sized, and enterprise-level businesses across various industries, including education, finance, healthcare, professional services, and retail.
What level of support does Acefone offer?
Acefone provides various support options, including live chat, 24/7 live representative, phone support, an email/help desk, a knowledge base, and an FAQs/forum.