Acrobits Reviews

Pros

From the support side to the rollout, the whole experience was very positive. The team was consistently quick to respond and genuinely helpful whenever we needed them. The documentation and other available resources are also very thorough which made things much easier during implementation. The Admin Portal works really well for managing and setting up the solution and nearly every configuration task could be handled there. We were able to set up and release our own softphone in just a few days.

Cons

The app's look and feel can only be customized to a certain extent so there are some limitations there. Also, iOS dark mode is not supported natively at the moment although it does seem like Acrobits is actively working on that.

Pros

Our company switched to this some time ago and it's been a really solid option for calling clients. The biggest advantage is how clear the instructions are and how clean the interface feels. Everything works quickly and efficiently, just dial the client's number and wait for them to answer. Even the keypad feels responsive and well designed which makes the whole calling process convenient.

Cons

There have been a few moments when we ran into bugs and minor issues but their customer support set up a WhatsApp group and handled things right away whenever something came up.

Pros

Getting started was incredibly quick and the apps perform really well on both iOS and Android. Customer support has been excellent too.

Cons

It does take some time to tailor the app exactly the way you want it but that comes with the customization options and is really what makes it stand out from other apps.

Pros

Dependability and support have been the biggest positives here. The product works really well and the company behind it has been excellent too.

Cons

Something I'd still like to see is support for having more than one SIP account in the app.

Pros

Using this in our testing workflow has made a real difference. The Linux compatibility, strong level of control and consistently excellent support have all helped expand what we can do. There may be other alternatives available but the reliability, flexibility and service quality it delivers keep it highly valuable for us.

Cons

At the same time, Cloud Softphone feels limiting because it only handles voice calls which leaves a lot to be desired. Missing core features like chat and audio recording is frustrating and it makes the product come across as an incomplete communication solution rather than a fully capable one.

Pros

Making calls to stakeholders over an internet connection is very convenient and it gives us a secure way to communicate with customers confidentially. Worldwide connections can also be made with just one click which is really helpful.

Cons

It works as an excellent communication tool and at this point I don't have any negative feedback about it.

Pros

Setting up a SIP account takes very little effort and the app includes plenty of features you usually do not get in other free SIP clients. It also works with a wide range of PBX providers. Another big plus is its support for many codecs which is exactly what our team needs for SIP testing.

Cons

One thing I'd still like to see is support for Linux as well since most QA testers use Linux workstations for SIP testing.

Pros

The whitelabeling platform has been excellent for us. We're able to adjust and personalize the design through Acrobits' web platform which has been very useful. Alejandro has also been very supportive as a Sales Engineer and did a fantastic job helping us throughout the pre sales process.

Cons

At this point, I haven't really come across anything I dislike. If anything, I'd just love to see even more customization options added in the future.

Pros

Every question we had was answered thoroughly by their team and they explained everything in a way that was simple to follow. Thank you.

Cons

I honestly can't think of any negative issues to mention.

Pros

This solution has helped us address several business challenges. The entire team has been proactive and genuinely helpful and whenever questions or concerns come up, the feedback is almost immediate.

Cons

The WhiteLabel section offers fairly flexible design options although there's still some room to improve it.