Aspect Workforce Reviews

Pros

Compared with other WFM tools I've used, this one is clearly ahead of the pack. It outperforms competing products in forecasting, scheduling, reporting and employee engagement. The support team is also the best I've seen from any WFM platform and they genuinely stay involved with their customers.

Cons

One area where it still needs to step up is being more proactive with training and showing users how to get the most value from the product. They've made some progress there lately but there's still more work to do.

Pros

As access expands, it's very simple to keep adding to what you already know. The system clearly builds on previous knowledge as you continue using it.

Cons

There are still quite a few areas where we have to reach out to other technical partners just to complete an audit trail.

Pros

There are a lot of valuable features in this product. The forecasting capabilities are outstanding and it also does an excellent job with schedule creation, intraday management, shrinkage control and performance tracking.

Cons

I've used Aspect for a long time, including at other companies and it has consistently been the best option.

Pros

Being able to check my schedule anytime is something I really appreciate. The platform is very user friendly and quick to access.

Cons

It's honestly so simple that even a baby could use it lol and I really don't have any complaints.

Pros

One of the best things about Aspect is how flexible it is. It lets you schedule individual employees, whole teams or even the entire company without much trouble. It's also very convenient for users to submit time off requests and check their balances whenever they need to.

Cons

While it does take fairly extensive training to really learn the system but once you get the hang of it, it becomes a very valuable tool. The interface can be a little confusing at first though it starts to make sense pretty quickly.

Pros

Getting started with it is pretty easy, both in terms of learning how to use it and setting it up. The interface feels friendly and the color options include everything needed.

Cons

Connecting it with the database requires a solid understanding of the application and the resources that will be used, otherwise it can lead to configuration problems.

Pros

Packed with functionality, this platform offers a very complete set of features although if it doesn't feel as strong as it did back when they acquired TCS management. It seems to be falling behind InContact now.

Cons

This is a very complex solution and it really needs proper system integration before it performs well although though the feature set is definitely extensive.