Aspect Workforce Reviews

Pros

Having used this platform for years, I can say it has consistently been top notch.

Cons

One thing that could definitely be improved is how segmented the system feels. From a user perspective, it's frustrating to jump into a separate module for certain tasks. For example, when I'm working in the schedule editor, I should be able to see employee information right there instead of switching modules or digging through multiple dropdown menus.

Pros

It's helpful being able to see how many hours are still open to pick up.

Cons

Using it feels more complicated than it should be. There are too many steps and the layout isn't very readable.

Pros

Aspect Workforce quickly became one of those tools I depend on every day because it's so user friendly. The scheduling features are especially strong and being able to make group edits to agents' schedules saves a lot of time. It makes it much faster to place people where they're needed, exactly when they're needed. I also ended up valuing the real time analytics and reporting quite a bit. Having access to live performance data helped us make timely decisions based on what was actually happening and that had a noticeable impact on both productivity and overall performance.

Cons

It is definitely a powerful platform for Real Time Analysts and Workforce Schedulers but its forecasting still feels a bit limited when it comes to handling multiple skills and multiple sites. At this point, forecasting has to be completed separately for each skill and each site which leaves something to be desired.

Pros

Updating and adjusting schedule blocks is really easy which makes managing changes quick and convenient.

Cons

I haven't come across any problems serious enough to point to something I like least.

Pros

The user experience feels well thought out and the intraday staffing features are especially useful. It gives users convenient access to check balances, submit time off requests and ask for schedule changes without any hassle.

Cons

Would like to see more built in customization especially options that let agents flex their shifts based on call volume.

Pros

I really appreciate having my breaks, meetings and time off requests all in one convenient place.

Cons

Honestly, I can't think of anything negative.

Pros

Having everything organized together in one app is really helpful and makes the software pleasant to use.

Cons

Its orange and grey color theme isn't really to my taste.

Pros

Everything about the schedule is laid out in a very organized way which makes it really helpful to see all the details in one place.

Cons

The only downside is that you can't submit time off requests whenever you want.

Pros

Getting the hang of the software took a little time and some guidance but once I learned how it works, I really enjoyed using it. After that learning curve, it felt pretty simple to navigate and use.

Cons

Some parts of the interface look a bit crowded so it was confusing for me at the beginning. Still, once I spent more time with the program, I was able to understand how everything worked. :)

Pros

The platform itself is easy to navigate and simple to use.

Cons

One issue I've had is with the maintenance process although I understand that should improve soon and avoid interrupting live calls.

Pros

It was quick to get it installed and implemented plus it works really well with third party tools.

Cons

I haven't come across any downsides yet since I'm still in the process of testing the product.

Pros

This platform offers excellent options for call center operations.

Cons

A downside is that the administration side is not web based.

Pros

Its wizard tools are really useful and the upload features work well once you understand the required format.

Cons

Since the move to the cloud, a few of the copy functions are no longer available.

Pros

Using this has been going well. Most of the modules feel easy to use and they make scheduling and forecasting really simple to handle.

Cons

Something I've often wished the tool had is conditional logic that could be used for managing requests for our end users.

Pros

Scheduling, forecasting and employee management have become much more manageable with this. It's a very useful tool and both using it day to day and training others on it are pretty easy.

Cons

I'm not a fan of is that PTO balances can't be integrated with ADP.

Pros

The features I enjoy using the most are the IDP along with time off request tracking by hours as both have been really useful.

Cons

Wish the software offered easier ways to work in union environments.

Pros

Employee Datacenter has been especially useful for audits and being able to organize employees by different characteristics is a big plus.

Cons

The Workforce layout and overall formatting feel a little outdated.

Pros

From the admin side all the way to the end user, the system is very simple to use.

Cons

Since we're using the cloud version, access to the tables is somewhat limited.

Pros

Ever since I started this job, I've been using this tool and it has made managing schedules much more convenient. The schedule for all associates can be updated very quickly and associates can also submit requests for schedule changes and leave without any hassle. It cuts down a lot on manual messages and emails which makes the overall work much easier.

Cons

Overall, it's very user friendly though a few color changes would help make it look more attractive and engaging.

Pros

Having a mobile app along with powerful intraday performance analysis and reporting is a big plus. It covers the features I need and gives strong visibility into performance throughout the day.

Cons

I really don't have many complaints aside from the price and support. It's definitely an expensive solution and those areas could be better.