Aspect Workforce

Pros

Having used this platform for years, I can say it has consistently been top notch.

Cons

One thing that could definitely be improved is how segmented the system feels. From a user perspective, it's frustrating to jump into a separate module for certain tasks. For example, when I'm working in the schedule editor, I should be able to see employee information right there instead of switching modules or digging through multiple dropdown menus.

Pros

It's helpful being able to see how many hours are still open to pick up.

Cons

Using it feels more complicated than it should be. There are too many steps and the layout isn't very readable.

Pros

Aspect Workforce quickly became one of those tools I depend on every day because it's so user friendly. The scheduling features are especially strong and being able to make group edits to agents' schedules saves a lot of time. It makes it much faster to place people where they're needed, exactly when they're needed. I also ended up valuing the real time analytics and reporting quite a bit. Having access to live performance data helped us make timely decisions based on what was actually happening and that had a noticeable impact on both productivity and overall performance.

Cons

It is definitely a powerful platform for Real Time Analysts and Workforce Schedulers but its forecasting still feels a bit limited when it comes to handling multiple skills and multiple sites. At this point, forecasting has to be completed separately for each skill and each site which leaves something to be desired.