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Overview
Asterisk offers a flexible open-source telephony framework that enables businesses to build customized Voice over Internet Protocol (VoIP) and Private Branch Exchange (PBX) systems for handling calls and routing. While it requires technical setup, its extensive features and strong community support make it a powerful foundation for advanced communication solutions.
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Starting Price
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Asterisk Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- CRM Integration
What Is Asterisk?
Asterisk is a robust communications engine that transforms standard computing hardware into a sophisticated communications server. It enables organizations to build scalable IP PBX systems, VoIP gateways, and conference servers without the limitations of proprietary hardware. The software includes advanced Automatic Call Distribution (ACD) to optimize agent workflows and powerful Interactive Voice Response (IVR) tools that automate customer interactions. These features allow businesses to manage high call volumes cost-effectively while maintaining enterprise-grade reliability.
Asterisk Pricing
Asterisk Integrations
Who Is Asterisk For?
Asterisk is suitable for a wide range of organizations and industries, including:
- Call center operations
- Government agencies
- Healthcare providers
- Educational institutions
- Telecommunications carriers
- Financial services
- Small business startups
Is Asterisk Right For You?
Asterisk is ideal for organizations seeking a flexible, scalable telephony solution that can handle complex communication needs. Trusted by Fortune 1000 leaders, the platform enables businesses to build customized VoIP and PBX systems, manage call routing, and integrate with third-party modules. Backed by Sangoma, the software benefits from ongoing development and community support, providing a reliable foundation for enterprises aiming to optimize their communication infrastructure efficiently.
Still unsure about Asterisk? Contact us at (661) 384-7070 for further guidance.
Asterisk Features
Automatic Call Distributor
Asterisk manages incoming calls efficiently with its Automatic Call Distributor. The software routes calls to the right agents based on queue strategies, caller priority, and urgency. This ensures that teams handle calls in an organized manner, optimizing response times and improving overall customer satisfaction across busy call environments.
Predictive Dialer
The platform enhances outbound calling with a predictive dialer that monitors agent availability and call handling times. It intelligently places multiple calls, connecting only answered calls to agents while filtering out answering machines. This approach maximizes agent productivity, reduces idle time, and increases the likelihood of successful customer interactions.
Automated Attendant
The software offers an automated attendant that guides callers through menu options to reach the appropriate call queue. By allowing self-routing using keypad selections or voice commands, it minimizes wait times and streamlines call distribution. Limiting menus to two levels ensures a smoother caller experience and reduces abandoned calls.
Interactive Voice Response
Asterisk includes a robust IVR system that collects caller-specific information such as account numbers or tracking codes. The platform can process certain transactions autonomously or provide data to the ACD for precise call routing. This improves efficiency, enhances caller engagement, and allows more personalized service without agent intervention.
Call Recording
The platform enables comprehensive call recording for monitoring, training, or regulatory compliance. It captures, stores, and indexes all call audio with relevant details like Caller ID, time, and agent ID. Administrators can easily locate specific recordings, ensuring quality control and adherence to organizational or legal standards.
Pros And Cons of Asterisk
Pros
Large global community contributes modules and documentation
Highly flexible and customizable for businesses
Can scale across complex telephony environments
Cons
Documentation and references are not as abundant as other open-source platforms
Making system-level changes or hardware modifications requires experience
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Frequently Asked Questions
Does Asterisk offer an API?
Yes, Asterisk offers an API.
Does Asterisk have a mobile app?
No, Asterisk does not offer a dedicated mobile app.
What other apps does Asterisk integrate with?
The vendor has not listed any available third-party integrations for this software.
What language does Asterisk support?
Asterisk software primarily supports English.
Who are the typical users of Asterisk?
Asterisk features are used by organizations across call centers, telecommunications providers, healthcare institutions, educational institutions, government agencies, financial services, and small business startups.
What level of support does Asterisk offer?
Asterisk offers community support through knowledge bases, mailing lists, forums, and IRC chat, while enterprise users can access professional commercial support from Sangoma for installation, configuration, and system operation issues.
What types of pricing plans does Asterisk offer?
Asterisk provides flexible pricing structured around unique business demands. Get a detailed Asterisk cost breakdown to make an informed decision.