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Overview
Avaya UCaaS (ACO) is a unified communications platform combining voice, video, messaging, and collaboration in one app. While its complex interface can challenge small businesses and new users, it delivers carrier-grade reliability, supports hybrid work, and provides a robust, enterprise-ready communications experience.
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Starting Price
Custom
Avaya UCaaS Specifications
Call Recording
Call Reporting and Analytics
CRM Integration
Omnichannel Support
What Is Avaya UCaaS?
Avaya UCaaS (ACO) is an all-in-one unified communications as a service (UCaaS) solution that integrates all business communication methods—calling, meetings, team messaging, and collaboration—into a single application, accessible across desktop, web, and mobile devices. The platform leverages artificial intelligence (AI) for tasks like transcription and meeting summaries, providing enterprise-grade functionality and high reliability for distributed teams.
Avaya UCaaS Pricing
Avaya UCaaS pricing consists of the following plans:
- Core: $25/user/month
- Advanced: $30/user/month
- Ultra: $40/user/month
Disclaimer: The pricing is subject to change.
Avaya UCaaS Integrations
Avaya UCaaS integrates with many software, including:
- Salesforce
- Office365
- G Suite
Who Is Avaya UCaaS For?
Avaya UCaaS is ideal for the following sectors:
- Healthcare
- Education
- Financial services
- Media and entertainment
- Government
Is Avaya UCaaS Right For You?
Avaya UCaaS is the right choice if you prioritize a fully integrated solution that offers high reliability and deep integration with your enterprise application ecosystem. The platform is particularly strong for businesses requiring advanced call handling, robust security, and a seamless path to cloud communications while preserving familiarity with existing Avaya hardware.
Still not sure about Avaya UCaaS? Contact our support team at (661) 384-7070 for further guidance.
Avaya UCaaS Features
Avaya UCaaS integrates voice, video, messaging, and meetings into one unified platform. This seamless consolidation of communication methods across all devices enhances team collaboration, clarity, and boosts overall productivity for hybrid workforces.
The tool ensures high-quality calling performance backed by an industry-leading 99.999% platform availability. It includes robust security protocols and top certifications, such as HITRUST and SOC 2, to protect communications and sensitive customer data globally.
Automatic platform updates keep your communication system current and disruption-free without any manual IT effort. This comprehensive, hands-off solution significantly simplifies platform maintenance and makes ongoing administration of the unified application much easier.
Avaya UCaaS features a clear and less disruptive path to cloud communication. It retains familiar Avaya telephony features and device compatibility, minimizing business disruption and preserving infrastructure investment for existing Avaya customers during transition.
Avaya UCaaS provides extensive global coverage, supporting phone numbers in over 100 countries. Users benefit from flexibility by easily switching ongoing calls between their desk phones, desktop applications, and mobile apps on the fly.
