Last Updated
Overview
Avaya UCaaS (ACO) is a unified communications platform combining voice, video, messaging, and collaboration in one app. While its complex interface can challenge small businesses and new users, it delivers carrier-grade reliability, supports hybrid work, and provides a robust, enterprise-ready communications experience.
Avaya UCaaS Specifications
- Call Recording
- Call Reporting and Analytics
- CRM Integration
- Omnichannel Support
Avaya UCaaS Features
Streamlined Communication
Avaya UCaaS integrates voice, video, messaging, and meetings into one unified platform. This seamless consolidation of communication methods across all devices enhances team collaboration, clarity, and boosts overall productivity for hybrid workforces.
Trusted Reliability And Security
The tool ensures high-quality calling performance backed by an industry-leading 99.999% platform availability. It includes robust security protocols and top certifications, such as HITRUST and SOC 2, to protect communications and sensitive customer data globally.
Simplified Administration
Automatic platform updates keep your communication system current and disruption-free without any manual IT effort. This comprehensive, hands-off solution significantly simplifies platform maintenance and makes ongoing administration of the unified application much easier.
Tailored Cloud Migration
Avaya UCaaS features a clear and less disruptive path to cloud communication. It retains familiar Avaya telephony features and device compatibility, minimizing business disruption and preserving infrastructure investment for existing Avaya customers during transition.
Global Office And Mobility
Avaya UCaaS provides extensive global coverage, supporting phone numbers in over 100 countries. Users benefit from flexibility by easily switching ongoing calls between their desk phones, desktop applications, and mobile apps on the fly.
Pros And Cons of Avaya UCaaS
Pros
Smooth migration path helps businesses with prior Avaya infrastructure
Provides advanced security and compliance certifications (HITRUST, SOC 2)
AI features automatically transcribe and summarize video calls efficiently
Cons
The user interface is less intuitive than competitors
Implementation complexity increases significantly for hybrid deployments
Avaya UCaaS Reviews
Total 36 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars44%
4
Stars31%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Stephen Giger
Consumer Services, 51-100 employees
Less than a year
“good pricing”
Pros
The pricing at the start was very appealing and the onboarding agent did a really solid job. We were aiming to cut about $600 per month compared with our previous provider and this helped make that possible.
Cons
A concern is that RingCentral is taking over and their team seems to be spread across different parts of the world rather than being based in the USA so reaching support might become difficult.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
5
Functionality
7
Juan David Botero
Telecommunications, 11-50 employees
More than a year
“reliable collaboration for everyday work”
Pros
It keeps things simple and genuinely helps with day to day work. The collaboration features are very useful for teams working together and Avaya's support has been amazing whenever needed.
Cons
One area that could be improved is interoperability with other services on the market, such as Zoom, Microsoft Teams and Cisco Webex.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Laura Brown
Insurance, 1-10 employees
More than a year
“useful voicemail tools”
Pros
Queue setup, call history and the overall usability have all been really solid. Call quality is consistently good and voicemail transcriptions are usually quite accurate which helps a lot.
Cons
The platform still needs updates and the process doesn't always feel smooth. I also wish there were a simpler way to import client names and phone numbers. The texting feature could be better too. I'd like to save and view both sides of conversations when bringing them into the broker management system.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What language does Avaya UCaaS support?
It supports English, French, German, Italian, Spanish, and Japanese.
What types of pricing plans does Avaya UCaaS offer?
Avaya UCaaS offers Core ($25/user/month), Advanced ($30/user/month), and Ultra ($40/user/month) plans. You can request a personalized Avaya UCaaS cost quote for your business today.
Does Avaya UCaaS have a mobile app?
Yes, Avaya UCaaS offers a mobile app.
Does Avaya UCaaS offer an API?
Yes, Avaya UCaaS software offers an API.
What other apps does Avaya UCaaS integrate with?
Avaya UCaaS integrates with Salesforce, Office 365, and G Suite.
Who are the typical users of Avaya UCaaS?
Avaya UCaaS is ideal for healthcare, education, financial services, media and entertainment, and government organizations.
What level of support does Avaya UCaaS offer?
Avaya UCaaS provides 24/7 customer support via phone and online chat across all of its tiered plans.