Health, Wellness and Fitness, 11-50 employees
More than a year
“5 out 5! Great software”
Pros
The platform is easy to use, and I really appreciate the live chat and phone/email support. It's great knowing I can reach real people when needed.
Cons
I wish I could text phone numbers in one country from a different country, but unfortunately, that's not possible with Avoxi.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“Excellent range of features”
Pros
Avoxi's features are fantastic. Implementing VoIP solutions is smooth and if I ever need help, I can count on Avoxi's 24/7 support.
Cons
Their partner portal is a little outdated, but it's still manageable for my needs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Consumer Electronics, 101-500 employees
Less than 6 months
“Top-notch support”
Pros
Avoxi is user-friendly, reasonably priced and the support is excellent. I really like this software!
Cons
Everything has been excellent so far. It is user-friendly, reasonably priced, and offers great support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 500+ employees
More than a year
“Software is good, support could be improved”
Pros
I'm impressed by the reliability of the routing and how easy it is to configure everything. The customer support from both Sales and Tech is top-notch.
Cons
No major issues so far. We did have a few call failures, but Avoxi resolved them within their SLA.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Real Estate, 1-10 employees
More than a year
“I had no major problem using it”
Pros
The support team really understood my issue and guided me through the solution. They were very helpful.
Cons
The cost is a bit higher, but as technology progresses, I believe it will become cheaper over time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“It is very easy and simple to use”
Pros
I find it very easy to use and navigate there is nothing complicated at all.
Cons
Occasionally, there are small issues with incoming and outgoing calls, but they don't happen often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Financial Services, 1-10 employees
Less than a year
“Best customer support team ever”
Pros
The software is easy to use, but if you're not that tech-savvy, their support team is always ready to assist. [sensitive content hidden] is knowledgeable, patient, and truly amazing. Every time I call Avoxi, I speak to a live person who's genuinely eager to help.
Cons
I haven't had any issues with Avoxi's software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Publishing, 1-10 employees
More than a year
“Excellent product”
Pros
Avoxi was the perfect fit when we transitioned from corporate office landlines to remote during the pandemic.
Cons
I haven't run into any problems yet. Honestly, I like it better than my previous phone service.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Airlines/Aviation, 500+ employees
Free Trial
“Loved its flexibility and support”
Pros
It's easy to use and flexible. I love the ability to add call recordings.
Cons
There's really nothing I don't like about the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
More than a year
“It is our international phone lifeline”
Pros
We work with a lot of international companies and Avoxi provides us with phone numbers in other countries. This feature is incredibly important for our business.
Cons
It would be great if Avoxi added additional features like text forwarding.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Real Estate, 1-10 employees
Less than 6 months
“So simple to use”
Pros
I was amazed at how quickly we got up and running with our new number. The speed was impressive.
Cons
I haven't found anything I dislike about the software yet. Everything has been great so far.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Computer Software, 101-500 employees
More than a year
“Exceptional customer service”
Pros
Avoxi has always been my go-to provider for international phone numbers. I rarely leave reviews, but I was genuinely impressed by how responsive their Support team was when I requested new phone numbers and made billing changes. This wasn't the case a couple of years ago, so it's clear that management has made positive changes. Kudos to them!
Cons
We had some voice quality issues with Avoxi at my last company over two years ago, but so far, there have been no problems with my new organization's usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8